Back

Massey Toyota

Kinston, NC

4.6
72 Reviews

4760 Highway 70 West

Kinston, NC

28504

Directions

By Type

Showing 72 reviews

October 21, 2023

As always a good honest dealership to work with. Purchased a 2021 Toyota Tacoma with Jerry Bass as my salesman. Will buy again. More

by reggie.jenkins68
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry Bass
Oct 22, 2023 -

Massey Toyota responded

Thank you, Reggie, for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Massey Toyota are glad to have you as a customer.

October 10, 2023

My name is Judy Ochoa and I purchased a 2021 corolla from James… The absolute best salesman I’ve ever worked with.. He was very honest and upfront about everything.. I will definitely be recommending him to More

by Wendyplummer71
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James
Oct 11, 2023 -

Massey Toyota responded

Judy, Thank you for sharing your experience with us! We're happy to hear it went well with James and hope you enjoy your new Corolla. We truly appreciate your feedback!

October 05, 2023

We bought our new Toyota Venza from Mike Martin at Massey Toyota. They found and ordered the car for us. It was an easy, seamless process. Mike and the dealership went out of their way to accommodate our ti More

by esjbp_6059
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mike Martin
Oct 06, 2023 -

Massey Toyota responded

It's great to hear that Mike was able to help you into the perfect vehicle. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Massey Toyota!

September 09, 2023

Purchase my dream car 2023 Toyota Highlander ! James was my sales person very patient, cares about you not just making a sale! Thank you James More

by dene.gipson1952
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James
Sep 11, 2023 -

Massey Toyota responded

Thank you, Dene, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with James and our team, and we look forward to working with you again.

August 03, 2023

Called and was quoted a price for battery replacement on my Camry. Made appointment to get the battery replaced. When arrived at the dealership was told the same price as was quoted over the phone. When the More

by Disgruntled Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby, Bernard
Aug 06, 2023 -

Massey Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

August 02, 2023

went and looked at a 2023 Prius fell in love and had this dealership locate me one. From beginning to end my purchase was flawless. The staff here is like family and the best car buying experience ever. Work More

by LovesJesus
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Earl new car sales manager, Jeff our salesman and the used car manager
Aug 03, 2023 -

Massey Toyota responded

Thank you so much for your kind words for Earl and our team, and for taking the time to leave us this wonderful feedback! Congrats on your new vehicle! We look forward to working with you again!

July 14, 2023

This is my eighth new vehicle purchase. At Massey, from the Sales person to the General Manager to the Finance person the entire process was different than every other purchase. It was sm More

by RJ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James (Sales), Earl (GM), Brad and Ashley (Finance)
Jul 15, 2023 -

Massey Toyota responded

Thanks for your feedback on your recent visit to Massey Toyota. It's great to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new Toyota Camry!

June 30, 2023

michael martin could not have been more pleasant, personal and professional making my car buying experience second to none. the process from test drive to purchase was seem less. i would recommend mi More

by scotelden
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
michael martin
Jul 02, 2023 -

Massey Toyota responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Massey Toyota!

June 24, 2023

Unless you want to sell your life's information to the highest bidder do not let anyone even suggest that you finance with SOUTHEASTERN TOYOTA FINANCE. I would give Massey Toyota 5 stars without hesitati More

by lgboro
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeff woods
Jun 29, 2023 -

Massey Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your records? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

June 24, 2023

James was the greatest of to work with very honest about everything. I highly recommend working with James whenever you come here. More

by Matt
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
James Hedgepeth
Jun 26, 2023 -

Massey Toyota responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, Matt, please do not hesitate to let us know. We are always happy to help!

2
...