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Massey Toyota

Kinston, NC

4.6
72 Reviews

4760 Highway 70 West

Kinston, NC

28504

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Showing 72 reviews

August 01, 2024

I would think that a customer could get a dead animal removed at no cost as a customer courtesy after spending a good amount of money for tires. More

by daf1435
Recommend Dealer
Yes
Employees Worked With
Service
Aug 01, 2024 -

Massey Toyota responded

We are sorry to hear that you weren't fully satisfied with your experience. If you would be willing to share some more detail, please reach out to us directly. We'd appreciate your opportunity to learn more and address any issues with our team.

May 06, 2024

I had a great experience working with James Hedgepeth at Massey. He listened to what I wanted (which they didn't have a the time) but he kept me in mind and contacted me as soon as one came in that he thou More

by cindykaync
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Hedgepeth
May 06, 2024 -

Massey Toyota responded

Cindy, Thank you so much for your excellent review! We are so glad that James had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

April 16, 2024

I wanted to share my fantastic experience with Massey Toyota on April 15th when I purchased a pre-owned vehicle from Will Odom and team. Over the years I’ve bought a lot of cars but this was the easies More

by Phil M.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Will Odom
Apr 16, 2024 -

Massey Toyota responded

We are so glad that Will and our team had the opportunity to work with you, and that they could make this a top-notch experience. We look forward to continuing to serve you in the future!

February 09, 2024

Earl Morgan and Will Odom were great. Both guys made sure I understood everything when purchasing my vehicle. Would highly recommend. More

by beverlyandrews26
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Earl Morgan, Will Odom and Ashley Thompson
Feb 09, 2024 -

Massey Toyota responded

Thank you, Beverly! Here at Massey Toyota, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

January 27, 2024

Jerry Bass is my go to salesman! He always has the best personality and makes you feel like he cares. Thanks Jerry Bass for all!! Love my new ride! More

by denisebell269
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry Bass
Jan 29, 2024 -

Massey Toyota responded

Thank you, Denise, for sharing your experience with us! We're happy to hear it went well with Jerry and congratulations on your new vehicle! We truly appreciate your feedback!

January 23, 2024

Terry Noble was great to work with and really went above and beyond to secure my new car. He also kept me well informed along the way about timing and next steps. It was a pleasure working with him and I wo More

by Sunshine
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry Noble
Jan 23, 2024 -

Sunshine responded

Terry Noble was great to work with and really went above and beyond to secure my new car. He also kept me well informed along the way about timing and next steps. It was a pleasure working with him and I would highly recommend him. Highly Recommended!!!

Jan 24, 2024 -

Massey Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Massey Toyota.

January 14, 2024

We had great service with Mr. Terry. We came in showed him which vehicle we were interested in and what we were looking for. He came in with a price range that we were asking and More

by Sethblizzard
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry Nobles
Jan 15, 2024 -

Massey Toyota responded

Thank you, Seth, for choosing Massey Toyota. Your feedback and rating mean a lot to us. We're glad Terry was able to help, and we hope to see you again!

December 31, 2023

I had a wonderful experience at this dealership. I would recommend them to anyone looking a new car. Michael Martin was wonderful to work with. More

by Wayne
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Martin
Jan 02, 2024 -

Massey Toyota responded

Thank you, Wayne! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Michael met your expectations. Thank you again for choosing Massey Toyota, we look forward to having you as one of our valued customers for many more years to come!

December 27, 2023

I purchase a 2024 Toyota from Massey Toyota yesterday. I would recommend this dealership to anyone interested in purchasing a vehicle. Terry Noble was the Sales Consultant that helped me with my trade. More

by gail.coltrain
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry Noble,
Dec 28, 2023 -

Massey Toyota responded

Thanks for sharing your thoughts about your experience with Massey Toyota, Gail. We appreciate your business and hope to see you again soon! Enjoy your new Toyota!

November 01, 2023

My first time working with Cody Smith, Service Department. It was also his first time working with me. I’m one who’s resistant to change but this was a smooth transition. He’s great! While visi More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Smith
Nov 02, 2023 -

Massey Toyota responded

Mike, Thank you for taking the time to share your thoughts on working with Cody and our team. We're glad to hear we delivered such a great experience!

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