Massey Cadillac of South Orlando

Road Service Great service and response time....I had never used roadside service before but the tech was great and extremely timely response. I highly recommend Great service and response time....I had never used roadside service before but the tech was great and extremely timely response. I highly recommend them. Linda More

Professional quality services The best in the business. They serviced my 2009 escalade and I don't trust anyone but Masseys. They go above & beyond our expectations. Thanks guys The best in the business. They serviced my 2009 escalade and I don't trust anyone but Masseys. They go above & beyond our expectations. Thanks guys More

Jacob is very good. Every time I bring my car there Jacob goes above and beyond to make sure my experience is good. Thank you and keep up the good work. Every time I bring my car there Jacob goes above and beyond to make sure my experience is good. Thank you and keep up the good work. More

Excellent service! This dealership goes out of its way to ensure that you are satisfied. Jake Luckeydoo makes sure you are kept apprised of their progress and goes out o This dealership goes out of its way to ensure that you are satisfied. Jake Luckeydoo makes sure you are kept apprised of their progress and goes out of his way to make your experience as pleasant as as a service appointment can be. I would recommend this dealership to all Caddy owners for their service needs. My next purchase will certainly be with them. More

Great service department Matt from the service department was a pleasure to talk to. Everything was done in the time frame given, there were no surprises or pressure to buy an Matt from the service department was a pleasure to talk to. Everything was done in the time frame given, there were no surprises or pressure to buy anything not needed. I was 100% satisfied with the work and people in the service department. Even though I did not buy my car from Massey I was treated very well and with great respect. I would highly recommend Massey Cadillac South for service More

outstanding! We stopped by for a simple oil change and some minor issues. The level of customer service from Mr. Matt Pelphrey was excellent. We will continue to We stopped by for a simple oil change and some minor issues. The level of customer service from Mr. Matt Pelphrey was excellent. We will continue to take our Xts Platinum for any repairs with you from now on. Thank you ! Sincerely, Juan Carlos Barrero More

Excellent Service! Brought my car in for service when the sunshade woudln't retract. Matt knew right away what the problem was, and informed me that it would take a day Brought my car in for service when the sunshade woudln't retract. Matt knew right away what the problem was, and informed me that it would take a day to repair. He offered me a loaner vehicle and stated that his team wanted to take their time making the repair in order to get it right. I was deeply impressed by the commitment to excellence and professionalism. Thank you again Matt and the team at Massey Orlando South DM More

Great Service Department We have been Masey South clients for over five years and have had nothing but exceptional service. Our current service provider is Doug and he alway We have been Masey South clients for over five years and have had nothing but exceptional service. Our current service provider is Doug and he always goes above and beyond our expectations when taking care of our service needs. We have to say the whole service department is a quality team and we love dealing with them. More

Doug went the exra mile Needed linkage replaced in gear shift but the parts had to be ordered, thus my car had to be kept overnight. Doug would give me a call the following Needed linkage replaced in gear shift but the parts had to be ordered, thus my car had to be kept overnight. Doug would give me a call the following day when ready for pickup. He called me 1st thing the next morning saying he got the parts in late in the afternoon & the mechanic stayed to do the work. So instead of another day without my car I went right up and got my car. I so appreciated Doug going the extra mile! More

Doug was awesome! I went Massey Cadillac in south Orlando, FL. I was hoping to just get a reset done to my Cadillac Cue. I was told by first rep that resets can not be I went Massey Cadillac in south Orlando, FL. I was hoping to just get a reset done to my Cadillac Cue. I was told by first rep that resets can not be done and that if I am out of warranty this can cost $1300. I was very disappointed at this news. I quickly remembered that I had pay for extended warranty when I purchased my Cadillac thru Carmax. I told that rep this but he just told me to call Carmax and confirm that the part was covered. I was getting ready to leave the dealership that is when Doug stepped in, He told that he can work with Carmax extended warranty and replace the Cue and upload the new system. He informed me that Carmax would only be able to replace the part but not upload the system settings and that would mean that I would have to come back to Massey. Doug called Carmax extended warranty and managed to get the part the next day. My entire installation and systems upload was complete within an hour. I want to thank Doug for going the extra mile to help make this situation of mine as convenient as possible. Doug is a great definition of great customer service. Sincerely DS More