Massey Cadillac of Orlando - Service Center

Great Service by a very professional and friendly staff Margaret Clevenger, was attentive, professional and assisted in making sure all my warranty repair needs were complete. Margaret is the epitome of a t Margaret Clevenger, was attentive, professional and assisted in making sure all my warranty repair needs were complete. Margaret is the epitome of a true professional and what great customer service is meant to be A+ More

Great Ric was fabulous. I will continue to come back there because of him I appreciate his professional attention to detail. I felt safe and well taken ca Ric was fabulous. I will continue to come back there because of him I appreciate his professional attention to detail. I felt safe and well taken care of because of him More

Great Service Massey did the service in a timely fashion, gave it back to me on the date promised, and gave the car back clean. I highly recommend Massey Cadillac. Massey did the service in a timely fashion, gave it back to me on the date promised, and gave the car back clean. I highly recommend Massey Cadillac. More

Warranty Service Look...getting a service advisor that actually takes the time to break things down for you is worth while. No guessing when it comes to if it's going Look...getting a service advisor that actually takes the time to break things down for you is worth while. No guessing when it comes to if it's going to be right when you show back up; you'll know that B4 you leave. Oh... did I mention Ric Angelotti is the man! A special shout to the GM as well! Massey North! More

Good Service Got Better I have been dealing with Massey Orlando North since the 1990s I have had quality service there for a long time and I have to admit that the service ha I have been dealing with Massey Orlando North since the 1990s I have had quality service there for a long time and I have to admit that the service has improved. My experience with Margaret, the service writer, was outstanding. She was extremely helpful completed the service that I needed and more. I could not be any happier with Margaret and her team. More

Unable to resolve the problems with my suv I brought my srx into them many times to be serviced. They were always pretty polite and made sure that I had at least a rental car if not a nice loan I brought my srx into them many times to be serviced. They were always pretty polite and made sure that I had at least a rental car if not a nice loaner car. My issue is that my suv was working great. I opted to have a fuel system cleaner added during routine service and oil change, it turned out that was a huge mistake. As soon as I got it back the engine was shuddering and the check engine light came on. I brought it back in four times and they were never able to resolve the problem. The last time I brought it in they kept it for two weeks. $6000 in repairs later With the problem still not resolved I gave up and traded the car in. Beware. More

Massey takes advantage of elderly My mom initially took her Cadillac CTS to Massey because of the interior lights cutting out. Massey determined that the fuse box in the trunk needed My mom initially took her Cadillac CTS to Massey because of the interior lights cutting out. Massey determined that the fuse box in the trunk needed to be replaced for around $800. When my mom brought the car home, her battery was completely dead. Autozone did a simple test and found that both the battery and the alternator needed to be replaced. I called Massey and they said they did an electrical test prior to my mom bringing the car home and found no problems other than the fuse box. How is it a small retail shop like Autozone can find the problem immediately and with no more than a $5 tip! I bought a new battery from Autozone so she could at least start her car and take it back to Massey for alternator repair. It took Massey 3 days to replace the alternator and when they finally did they stuck my mom with a $1000 bill! Replacing an alternator should be a simple, standard and cheap job! I left a message for the service manager, Billy Waddle, but he chooses not to return my calls to discuss this issue of taking advantage of the customer and trying to resolve issues. Im not sure how Massey got such an excellent rating on Cars.com. I can only think that the majority of these ratings are from Massey themselves. More

To clarify right away, I'm not giving Massey bad scores out of spite, or because they didn't give me a free car wash. But rather after carefully evaluating every visit I had there bringing my Saab 9-3, I, out of spite, or because they didn't give me a free car wash. But rather after carefully evaluating every visit I had there bringing my Saab 9-3, I, in good nature simply cannot give them higher score. I honestly do not have any gripe with sales people nor with Cadillac service department. But I have left around $1800 in repair over last 8 months there for my Saab 9-3. So let's begin with easy stuff. When it comes to price, I don't think they charge more than any other dealer, but I have to give it a 2, because just like any dealer, - they are expensive. But you are willing to pay for better quality work right? Well, maybe your money is better spent elsewhere. Right off the bat, you will be dealing with Richard if you bring Saab for service. Richard acts very important and busy. Clearly not listening most of what you are telling him, and cutting you off in a mid sentence. Along with tech guy whom I had "pleasure" dealing with, (whose name I forgot, which may have been also rich or rick), these two clearly address you as if you at best have no idea of what cars are and as if you have mental deficiencies at worst. Rushing to make judgment on what's wrong with a car and putting practically no effort in repairing anything. Or at least anything RIGHT. I brought my car about 8 months ago because I noticed a clicking noise while turning, as if metal was snapping onto something. Right off the bat they said it was bearings and replaced them. Well, that changed nothing. When I brought it back, they said that that maybe CV joints. At a time I was looking for a dealer who can turn off my day light running lamps. Poking in the dark, I called Saab of Vero beach where they said could turn lights off for me. Since I was driving to Vero anyway, I decided to have guys there to look at clicking noise. Well, what do you know, Chad was probably the friendliest service adviser you ever meet, and the saab tech was a guy who worked on Saabs for 18 years immediately said that problem was neither bearings nor cv joints but simply backing plates bolt holes being too small and in need to be extended. They charged me $146 to get the whole thing done. While Massey pocking in the dark wanted me to cash out another $900 for a repair I didn't need. Lately I started noticing that my car was making scraping sound going over the speed bumps. And it seems to do something with temperature outside as to how loud it is. Taking it to Massey, was a huge mistake again, but sadly Saab of Tampa or Saab of Vero Beach are really far away to drive on a work day. So Massey oiled bushings and the noise is still there. I took it to them again today, not expecting much of richard, I was hoping I could have a chat with a technician while we are going over speed bumps about the problem. Well, tech ended up being even more obnoxious than Richard, treating me as if anything he says, even if it's just a guess as automatic truth. Making claims that its probably bottom of my car scraping, and completely ignoring me saying that I go over same bumps, same speed, but temperature is what seems to be affecting the loudness. He outright refused to go anywhere to test the car on bumps that aren't actually 3" tall, like ones they have there, claiming he is busy, even though I had an appointment. Which makes me believe that he never actually tested it on real bumps in a first place either. I don't think I've dealt with such obnoxious people with inflated sense of self worth in a long time when it comes to customer service. The whole conversation appeared that I'm not even worth his time, and I must be stupid because clearly the car is "just scraping over the bump". But he did manage to sneak in a "what you got trapped in own car?" joke while I was unlocking the door. Do you want to trust people like that with your saab? I sure don't. I wanted to give Massey another shot after first MAJOR experience (I don't count maintenance I did there) and out of sheer convenience, but got burned again. I surely will never set foot there again with an exception when I come to claim my $320 they just charged me for another repair that wasn't needed. P.S I also had other problems with them, on a smaller scale. Massey replaced my AC panel. When I took it to Saab of tampa for XM sattelite radio installation, tech there said that they forced the panel in and dropped the screw inside behind, and didn't even bother to put the other one in, and just put the side plastic on. "who did the ac panel?" - him "Massey in orlando" - me "ah, makes sense then." - him "why?" - me "... , we have lots of people come here from orlando because they can't stand massey. They butcher the cars there." - him So, take it for what it's worth guys. But what I told you ALL really happened, and I don't know what else I can say to convince you not to do SERIOUS repairs at Massey. You probably will be ok with Oil changes, but to be honest More

My how things have changed with the Saab service department at Massey in Orlando. In the past Guy did a great job of making sure the customers were *happy* when they arrived and when they left, free department at Massey in Orlando. In the past Guy did a great job of making sure the customers were *happy* when they arrived and when they left, free rentals or loaners to do errands while the warranty work was being done and or a meal ticket to get a snack in house on the house! Last week I made an appointment to bring my 9-3 in for service, all warranty related items. This week I drove over (1.5hrs each way) for my scheduled appointment at 7:30am only to find I apparently did not make the appointment with the correct person and they were "booked solid for the day" and I would have to return next week. Warning if you make an appointment for service, first off call the day prior and confirm you actually do have an appointment. Secondly, talk only to the person who is "authorized to schedule Saab service". The new service writer, Richard was far from accommodating and continued to give reasons why they could not even look at the Saab to even order parts to install at a later date (most anything always seems to need to be ordered). "We only have 2 Saab Techs" If so, hire and train more. "There are 10 cars we need to finish up from yesterday" Why should that negatively impact todays appointments unless you call prior and reschedule? "We have over 30 cars scheduled today" If so, better call them and reschedule! I understand warranty work for a dealer does not pay well and often at times it is minor cosmetic issues. However, as a dealer who is supposed to SELL and SERVICE the vehicles why would you put yourself in such a position to not adequately service with excellence each and every vehicle each and every time? I understand why people have stopped buying new Saabs. I cant wait to get out of warranty so I can have my indy Saab repair guy take care of me. Its tempting to just have him do the work and pay out of pocket for the work. Sad day to drive a new Saab! More