Massey Cadillac of Orlando - Service Center

GPS HAD ME IN GULF OF MEXICO MARGARET WAS ABSOLULTY MARVELOUS SERVICE DEPT WAS TIMLY MY GPS HAD INTERMITTANT PROBLEM WHICH IS HARD TO SOLVE SERVICE DEPT DID A GOOD JOB THANKS MARGARET WAS ABSOLULTY MARVELOUS SERVICE DEPT WAS TIMLY MY GPS HAD INTERMITTANT PROBLEM WHICH IS HARD TO SOLVE SERVICE DEPT DID A GOOD JOB THANKS More

Review I had appt for oil change and to get a part replaced. They did not have the part to replace in stock when I said I needed it at the time I set the app I had appt for oil change and to get a part replaced. They did not have the part to replace in stock when I said I needed it at the time I set the appt. complete waste of time going there waiting 1.5 hours for an oil change that I will start getting done somewhere else. The service st the dealership is over priced and they don’t have it together not organized More

Awesome!! Margaret Clevenger is awesome, like always. I have dealt with her for the past 10yrs. Never been disappointed way to go. I Love the service Margaret Clevenger is awesome, like always. I have dealt with her for the past 10yrs. Never been disappointed way to go. I Love the service More

Beware of Troy in Service! Took my SRX over weekend to fix electric in dash and returned a car with +2k miles! No call from ANY manager and was told “Troy fudged the numbers”! Took my SRX over weekend to fix electric in dash and returned a car with +2k miles! No call from ANY manager and was told “Troy fudged the numbers”! No phone calls nor any assistance. They need customer service 101. NEVER GO THERE More

Massey North Love everyone at the dealership ..Margaret is wonderful and always thorough! I buy my vehicles from Darrell and he always stops by when I’m in for s Love everyone at the dealership ..Margaret is wonderful and always thorough! I buy my vehicles from Darrell and he always stops by when I’m in for service and visa -versa .. This visit I got to see Mark (road side) he’s a hoot! They all rock! Also had to visit Collision department-they were great! Danielle More

Disappointed With My American Luxury Vehicle So, my wife brought car in for service and 2nd visit for molding sticking up over windshield in front of roof rail. Their idea was to use some adhesiv So, my wife brought car in for service and 2nd visit for molding sticking up over windshield in front of roof rail. Their idea was to use some adhesive to hold down with 7 or 8 pieces of masking tape and told my wife to gently remove masking tape to allow the molding not to come apart again. This sounds like they want us to confirm their work order and go home with masking tape on my Caddy luxury Premium. This would’ve all been squared away if they had just kept the vehicle over night. Just Disapointing. More

Avoid at all costs Went to this dealership because they were actually not overpricing me on the install of a remote start on my 2016 Cadillac ATS told it was done to com Went to this dealership because they were actually not overpricing me on the install of a remote start on my 2016 Cadillac ATS told it was done to come pick it up as I’m there I asked the service advisor Margaret Clevenger about spending more money on factory upgrades there next one would have been probably a $2000.00 plus job she said she would get me all the info perfect go to get in my car the tpms sensors weren’t working and the connection to my iPhone didn’t work the fixed the sensor issue but told me it was probably the iPhone cable and to go home and try a new one I did that it didn’t solve the issue after a week of phone calls to her and no return calls I figured to go to the next step and call the manager and left a message for him and he has still yet to return a phone call great way to lose a customer who wants to spend money on upgrades vs. warranty work I will find another dealer regardless hopefully the next will be better More