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Massey Cadillac of Orlando

Orlando, FL

Overview
Reviews
Vehicles
4.5
174 Reviews
About Massey North - Your Orlando CADILLAC Dealer At Massey North, we offer new 2011 CADILLAC cars in Orlando, along with used cars, trucks and SUVs by top manufacturers. Our sales staff will help you find that new or used car you have been searching for in Orlando. For years, our financial staff at Massey North has offered expert advice for those seeking a great CADILLAC car loan or lease. Our service doesn't stop there. Orlando customers can come in and take advantage of our knowledgeable CADILLAC car repair technicians and a fully-stocked inventory of CADILLAC car parts. You can reach Massey North any time by filling out our contact form, by calling us at (800) 798-0116, or simply visiting our Orlando CADILLAC dealership at 4241 North John Young Parkway, Orlando, FL 32804.
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4241 N John Young Pkwy

Orlando, FL

32804

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Showing 174 reviews

September 04, 2024

I am exceptionally pleased with the Managerial Leadership , especially Mike. He was very thorough in salesmanship More

by Bettye
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon manager and Mike sales representative
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Sep 07, 2024 -

Massey Cadillac of Orlando responded

Bettye, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 01, 2024

AJ was terrific! Best experience I have ever had buying a car! Wonderful dealership, made everything so easy. Got the car I wanted at a fair price! More

by jbrrs4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
AJ, Brandon
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Sep 06, 2024 -

Massey Cadillac of Orlando responded

We are so pleased you enjoyed your visit to Massey Cadillac! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 28, 2024

Great people very honest will buy from them again for sure!! Ask for Mike Laratro or Alexis in Finance.. More

by christysummers1967
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Laratro and Alexis Marine
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Aug 29, 2024 -

Massey Cadillac of Orlando responded

Christy, we are so pleased you enjoyed your visit to Massey Cadillac! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 15, 2024

Absolutely horrible service. We turned the car back in and NO ONE was there to receive it. We called to try to get a new one and got zero response. Surprise, surprise they tacked More

by tarynmcamp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Multiple
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Aug 23, 2024 -

Massey Cadillac of Orlando responded

Mrs. Tarynmcamp, We apologize, it looks like we have had some poor communication. You have been a loyal guest of ours since 2016 and have worked with Brandon as a sales associate and now Sales Manager. Our records indicate that both parties tried to work a deal out on either purchasing your lease or getting another one for several months prior. Unfortunately, back in May this year it was determined that you would be going in another direction and terminate your lease contract with GM Financial Services. We are surprised that now that it has been over three months since that date. We never want our guests to feel that we have unjustly treated them in any way, nor do we want them to think cannot discuss an issue they may have. I am available to discuss this matter directly with you at 407-781-3106. Sincerely, Robert Moore General Manager Massey Cadillac North

Aug 23, 2024 -

tarynmcamp responded

Thank you for the offer to speak. Parts of what you’re saying are correct, but there’s quite a lot left out. It took multiple calls to get someone to respond. My husband actually had to call to finally get someone interested in selling us something. Then it was a ton of back and forth and “missing” emails. I’m responding now because I’m getting hit with bills that actually made me laugh. I tried to be kind figuring that everyone was either over worked or maybe the dealership was short staffed. Then my bill comes for THOUSANDS of dollars. I’m told “oh that would have been waived if you got another Cadillac.” Well…we tried. The offers were manipulative and over priced. I called a competitive Cadillac dealership and they didn’t have the same reasons why everything was so over priced. Not even close. I went with a closer dealership instead, AKA Lincoln. I see you’re reaching out now, which I do appreciate but how about when I tried to turn the car in? No responses. But guess what…a bunch of wear and tear charges! I’ve never had those in my life in any car I leased. This car was EXCLUSIVELY serviced at Cadillac. But since no one was there to accept it, I had no choice but to just drop it off. It’s very interesting how no one mentioned any wear and tear at any service appointment. And the guy on the phone telling me about the charges had no other cars to compare it to. Just a measurement of a tire that may or may not be on the car. I said- do they work for Cadillac? No, it’s a third party. Of course it is. So yes, I went with Lincoln. They were a dream to work with. Responsive, helpful, and made buying a car a breeze. So anyone reading this, I so highly recommend the Lincoln in Longwood. I’ve posted this review about Cadillac on tons and tons of sites now and so many people have reached out having the same experience.

August 10, 2024

Best customer service around! They made it so easy to purchase a car! Thank you! More

by lynnannbetts
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melinda
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Aug 15, 2024 -

Massey Cadillac of Orlando responded

We're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 09, 2024

This was the most professional and streamlined car purchasing process I have ever experienced and I am close to 60. The salesman was very responsive and respectful. I dreaded the thought of buying a More

by Older professor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Busby and Alexis Marine
Report | Print
Aug 10, 2024 -

Massey Cadillac of Orlando responded

We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 06, 2024

xxxxxxxx dealership! ! So many far better Cadillac dealerships. Smug employees (mainly the used car manager Eric) that are wildly inaccurate and just try to get you into t More

by Unhappycustomer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Eric KRIECHBAUM
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Aug 09, 2024 -

Massey Cadillac of Orlando responded

Hello, We apologize that your visit with us did not go as planned. I took some time to review your file and the offer that TrueCar provided you. In most instances, the value TrueCar provides is fairly accurate to the marketplace. This was a rare instance in which the value TrueCar provided was much higher than the market value. The original MSRP on your car was $30500 and the value from TrueCar was $27900. This delta between MSRP and TrueCar value is more in line with what a new car with no miles or extremely low miles would be say within 6 months of the original purchase. Here at Massey Cadillac, we are part of a very large dealer network of well over 100+ dealerships where we have a centralized appraisal center. We take the pictures, verify if there are any scratches or dings, and put in all the equipment. They then review what the value is and where best to place the car within our organization. This evaluation process is not at the store level and is based on thousands and thousands of vehicles. We sincerely apologize again for the inconvenience. Robert Moore General Manager Massey Cadillac

July 25, 2024

We were fortunate to have Dan as our sales representative. Dan was courteous, professional and very easy to work with. He was also extremely patient with us as we took the time to carefully More

by mikeanj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan
Report | Print
Jul 26, 2024 -

Massey Cadillac of Orlando responded

We're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

July 20, 2024

James was very informative and helped us find the right vehicle. I would definitely buy from Massey Cadillac again. More

by justin in orlando
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James
Report | Print
Jul 23, 2024 -

Massey Cadillac of Orlando responded

Justin, we are very happy we could provide you with a positive experience! Thank you for taking the time to let us know how we did. Take care!

July 17, 2024

I am very thankful for the team at Massey Caddilac of Orlando. Everyone was very kind, and Michael and Alexis did a great job to get my deal done quickly. I love my new car, and I am excited to be a Cadi More

by ChallyR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael, Alexis
Report | Print
Jul 18, 2024 -

Massey Cadillac of Orlando responded

Hi there, thank you so much for taking the time to let us know how we did. We are very happy we could provide you with a positive experience! Have a great day!

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