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Massey Cadillac of Orlando

Orlando, FL

Overview
Reviews
Vehicles
4.5
158 Reviews
About Massey North - Your Orlando CADILLAC Dealer At Massey North, we offer new 2011 CADILLAC cars in Orlando, along with used cars, trucks and SUVs by top manufacturers. Our sales staff will help you find that new or used car you have been searching for in Orlando. For years, our financial staff at Massey North has offered expert advice for those seeking a great CADILLAC car loan or lease. Our service doesn't stop there. Orlando customers can come in and take advantage of our knowledgeable CADILLAC car repair technicians and a fully-stocked inventory of CADILLAC car parts. You can reach Massey North any time by filling out our contact form, by calling us at (800) 798-0116, or simply visiting our Orlando CADILLAC dealership at 4241 North John Young Parkway, Orlando, FL 32804.
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4241 N John Young Pkwy

Orlando, FL

32804

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price finance loan Melinda Edwards

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Showing 158 reviews

August 06, 2024

xxxxxxxx dealership! ! So many far better Cadillac dealerships. Smug employees (mainly the used car manager Eric) that are wildly inaccurate and just try to get you into t More

by Unhappycustomer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Eric KRIECHBAUM
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Aug 09, 2024 -

Massey Cadillac of Orlando responded

Hello, We apologize that your visit with us did not go as planned. I took some time to review your file and the offer that TrueCar provided you. In most instances, the value TrueCar provides is fairly accurate to the marketplace. This was a rare instance in which the value TrueCar provided was much higher than the market value. The original MSRP on your car was $30500 and the value from TrueCar was $27900. This delta between MSRP and TrueCar value is more in line with what a new car with no miles or extremely low miles would be say within 6 months of the original purchase. Here at Massey Cadillac, we are part of a very large dealer network of well over 100+ dealerships where we have a centralized appraisal center. We take the pictures, verify if there are any scratches or dings, and put in all the equipment. They then review what the value is and where best to place the car within our organization. This evaluation process is not at the store level and is based on thousands and thousands of vehicles. We sincerely apologize again for the inconvenience. Robert Moore General Manager Massey Cadillac

July 25, 2024

We were fortunate to have Dan as our sales representative. Dan was courteous, professional and very easy to work with. He was also extremely patient with us as we took the time to carefully More

by mikeanj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan
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Jul 26, 2024 -

Massey Cadillac of Orlando responded

We're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

July 20, 2024

James was very informative and helped us find the right vehicle. I would definitely buy from Massey Cadillac again. More

by justin in orlando
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James
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Jul 23, 2024 -

Massey Cadillac of Orlando responded

Justin, we are very happy we could provide you with a positive experience! Thank you for taking the time to let us know how we did. Take care!

July 17, 2024

I am very thankful for the team at Massey Caddilac of Orlando. Everyone was very kind, and Michael and Alexis did a great job to get my deal done quickly. I love my new car, and I am excited to be a Cadi More

by ChallyR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael, Alexis
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Jul 18, 2024 -

Massey Cadillac of Orlando responded

Hi there, thank you so much for taking the time to let us know how we did. We are very happy we could provide you with a positive experience! Have a great day!

July 17, 2024

Everyone was very courteous. They had the car that I like and they worked with me to get a good deal thank you More

by rfillers52
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike, Brandon
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Jul 18, 2024 -

Massey Cadillac of Orlando responded

Hi there, thank you so much for taking the time to let us know how we did. We are very happy we could provide you with a positive experience! Have a great day!

June 15, 2024

Everyone was so nice and helpful. We knew exactly what we wanted and got exactly what we wanted for our trade in More

by Kdrzata
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexis, Melinda
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Jun 19, 2024 -

Massey Cadillac of Orlando responded

We're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!

May 23, 2024

Darrel was perfect! !! Loved to do business with him again, found what we wanted and made it all happen quickly and efficiently!!!! Thank you Darrel!!!!!! More

by Claudiamenezes
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Darrel
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May 23, 2024 -

Massey Cadillac of Orlando responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

May 22, 2024

It was a pleasant experience buying a used vehicle from Massey Cadillac. From the time I entered the dealership till I left in my 2023 vehicle I felt like I was the most important person in the dealership. More

by richard tolfa
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Melinda in sales and Chris in business office.
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May 23, 2024 -

Massey Cadillac of Orlando responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 17, 2024

Mr. Busby was my agent and made sure I was happy with the whole process. Listened ans advocated for me to get the best possible car for the best price. I was impressed with the whole team. He stayed late More

by Happy Customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Busby
Report | Print
May 21, 2024 -

Massey Cadillac of Orlando responded

We're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

May 16, 2024

The place was a complete mess. The lounge was dirty the facility seemed like it did not have air conditioning.The sales man I had was good but the other staff were having side conv More

by simpatrol73
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
JP, and finance manager
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May 16, 2024 -

Massey Cadillac of Orlando responded

Please contact us right away so we can make immediate changes. Here at Massey Cadillac, we are always looking for ways to improve; we appreciate your input. Please reach out to us at (855) 934-7395 so we may assist you in moving forward towards a resolution.

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