Massey Cadillac of Orlando

Truly awesome experience Mr. James Capps(salesman), and Melinda Canter(finance representative) at Massey Cadillac Orlando, made my wife and I truly feel like family, as they h Mr. James Capps(salesman), and Melinda Canter(finance representative) at Massey Cadillac Orlando, made my wife and I truly feel like family, as they helped us purchase an unbelivable 2012 GMC Yukon Denali. The environment was so professional. And the personel were very friendly and caring. They made the drive from Jacksonville completely worth it. So if anyone is searching to make a vehicle purchase, and want to feel as if the salesman and staff sincerely desire to do everything in their power to insure your complete satisfaction, get to Massey Cadillac immediately whether you live in Orlando or not, and ask for Jimmy Capps and Melinda Canter. I promise you there won't be any regrets. Mr. and Mrs. Sean D. Andrews, extremely satisfied Jacksonville customers. More

Stay away This dealership want to only sell you a car after the deal is done they want nothing else to do with you .im very very disappointed from sale to the f This dealership want to only sell you a car after the deal is done they want nothing else to do with you .im very very disappointed from sale to the finance. Will not recommend this place to anyone. More

A great car buying experience My wife and I had the best car buying experience at Massey Cadillac. Roosevelt Hayes, James Capps and Jamie Gunderson's knowledge and professionalism My wife and I had the best car buying experience at Massey Cadillac. Roosevelt Hayes, James Capps and Jamie Gunderson's knowledge and professionalism made what is usually a stress filled process incredibly easy and enjoyable. I would recommend anyone who's looking for a new or pre-certified car to strongly consider stopping in to Massey's Cadillac for their own experience. More

Unable to resolve the problems with my suv I brought my srx into them many times to be serviced. They were always pretty polite and made sure that I had at least a rental car if not a nice loan I brought my srx into them many times to be serviced. They were always pretty polite and made sure that I had at least a rental car if not a nice loaner car. My issue is that my suv was working great. I opted to have a fuel system cleaner added during routine service and oil change, it turned out that was a huge mistake. As soon as I got it back the engine was shuddering and the check engine light came on. I brought it back in four times and they were never able to resolve the problem. The last time I brought it in they kept it for two weeks. $6000 in repairs later With the problem still not resolved I gave up and traded the car in. Beware. More

Massey takes advantage of elderly My mom initially took her Cadillac CTS to Massey because of the interior lights cutting out. Massey determined that the fuse box in the trunk needed My mom initially took her Cadillac CTS to Massey because of the interior lights cutting out. Massey determined that the fuse box in the trunk needed to be replaced for around $800. When my mom brought the car home, her battery was completely dead. Autozone did a simple test and found that both the battery and the alternator needed to be replaced. I called Massey and they said they did an electrical test prior to my mom bringing the car home and found no problems other than the fuse box. How is it a small retail shop like Autozone can find the problem immediately and with no more than a $5 tip! I bought a new battery from Autozone so she could at least start her car and take it back to Massey for alternator repair. It took Massey 3 days to replace the alternator and when they finally did they stuck my mom with a $1000 bill! Replacing an alternator should be a simple, standard and cheap job! I left a message for the service manager, Billy Waddle, but he chooses not to return my calls to discuss this issue of taking advantage of the customer and trying to resolve issues. Im not sure how Massey got such an excellent rating on Cars.com. I can only think that the majority of these ratings are from Massey themselves. More

'DISAPPOINTED CUSTOMER Bought 2004 Cadilac XLR from Massey Cadillac last year. Car was in excellent condition 33,000 miles. My wife decided she needed a larger car. They ha Bought 2004 Cadilac XLR from Massey Cadillac last year. Car was in excellent condition 33,000 miles. My wife decided she needed a larger car. They had a Chrysler 300S so we called Massey and went down to see the car. IT was a 2013 300S but the price was way out of wack They had it up for 29,990 lowered to 27,990 web special. This as about 3,990 above KKB suggested retail price and about 4400 above other dealers. Also they low balled me on my trade in.. They said my car needed 4 new shocks. Since I only put 3000 miles on the car I told them that it was impossible to ware out the shocks in only 3000 miles unless they were defective when they sold it t me and since the car was certified ..... We weren't far apart from making a deal but the floor manager was playing hard xxx. He wasn't budging from his price and would not consider revaluing my trade in . WE WALKED. I got home and the phone was ringing guess who the general manager from customer relations. He said he wanted to review the deal and had to xx and could possibly re-adjust the trade in price and lower the cost of the vehicle..Almost three days passed and he called 3 times saying he was still working on it. The next day I found another car. I called him before I purchased it to no avail. I wound up purchasing a 2014 Chrysler LT for $4,000 less then he was asking for the 2003. In my opinion the floor manager did not now how to close a deal and was totally clueless on customer relations. Oh yea, on the 300LT we were also far apart but the sales person and manager new they had to work with the customer on the price and trade in and we closed in 30 minutes. Did not have to wait for 3 days for a inconclusive answer. Massey lost the sale and a future buyer since that was my third Cadillac and I lost out on the car I really wanted. More

They had a Infiniti G35. The price was set. The issues They had a Infiniti G35. The price was set. The issues we had and were lied to were the following. The air bag light was on. The tire warning light w They had a Infiniti G35. The price was set. The issues we had and were lied to were the following. The air bag light was on. The tire warning light was on The Salesperson said that they do a 27 point comprehensive check up on each car brought in. The reason the light were on because they did not have time to send the car to Infiniti to check it out but is nothing serious. Car Fax has 2 minor accidents. IF YOU BUY OUR WARRANTY YOU CAN GO TO ANYONE OF OUR 500 dealerships and they will fix it. Yeah right. i took it to their service and was told they CANNOT fix that car here. Go back to the salesman and let him rectify it. Infiniti did a check up and told us that the warranty sold to us was not worth the paper written on. Went back to salesperson. He was running as fast as he can from me by now. His manager Bob left me in Corey's office for an hour and a half till I got fed up and left. When I finally got Bob on d phone. He told me NO ONE EVER TOLD ME that they will fix anything. Well folks. Be very careful of those snake oil salesmen over there. More

We travelled from Jacksonville Fl to Orlando to test drive a 2007 Cadillac Escalade. The test drive seemed to go ok and we purchased the truck right before closing. Once we got on the highway back home, drive a 2007 Cadillac Escalade. The test drive seemed to go ok and we purchased the truck right before closing. Once we got on the highway back home, we felt wind coming into the truck and heard a loud wind noise coming into the truck from the passenger window. We realized we didn’t hear the wind noise in the test drive because we were not traveling 75 MPH. The dealership was already closed. The very next morning we took the truck to our local Jax dealership and the window strip needed to be replaced which cost $500. We called the Orlando Cadillac dealership immediately. The general mgr is paying us $500 for the window strip replacement. This is good customer service and what is expected of a reputable Cadillac dealership. More