Massey Cadillac of Orlando

Great dealership. Very friendly service and they always do great work. I wouldn’t take my car anywhere else. Definitely would recommend to anyone looking for dependable service. do great work. I wouldn’t take my car anywhere else. Definitely would recommend to anyone looking for dependable service. More

I wanted to take a moment to write a “Thank you” for the great service the Otis did in my car . He is honest , dependable and timely service that provide.He is the one you can count for any service. I will great service the Otis did in my car . He is honest , dependable and timely service that provide.He is the one you can count for any service. I will recommend Otis 100%. He is the best technician you can have. And not forgetting the great and awesome Use Car Manager Eric that is great with the customers, patient, have a great communication and goes beyond to make the customer happy. I’ll highly recommend to all of you to take your time and pass by to this wonderful dealership.Thank you again for taking such a good care of my car! Tagrid K. More

Massey Cadillac of Orlando is the best I have worked with. In particular I have dealt with used car manager Eric, and have always been pleased with how helpful and knowledgeable he is. He has displayed with. In particular I have dealt with used car manager Eric, and have always been pleased with how helpful and knowledgeable he is. He has displayed interest in good after the sale service. My experience with another dealer , that was not the case; they were unconcerned after the sale was concluded. Eric works with his service technician Otis, to ensure your service needs are satisfied. Otis has been very competent and has listened s to my explanation of problems that I have had. I highly recommend Massey Cadillac and Eric and Otis; a great team! Cás K. More

Have always had excellent service here, never had any issues and the staff always makes me feel like I’m at home even though they are a bigger company. issues and the staff always makes me feel like I’m at home even though they are a bigger company. More

Great Service, super friendly! Got me in and out very quickly. Came in for an oil change and tire rotate. Waiting room was comfy and had free snacks and coffee. quickly. Came in for an oil change and tire rotate. Waiting room was comfy and had free snacks and coffee. More

I reached out to the General Manager Robert Moore as he I reached out to the General Manager Robert Moore as he suggested via his response to the review below. My two main concerns that impacted my decisi I reached out to the General Manager Robert Moore as he suggested via his response to the review below. My two main concerns that impacted my decision to purchase a car from Massey Cadillac were not addressed and resolved on a level you'd expect from a General Sales Manager. Those two main concerns were 1. What was the reason(s) the car had not sold yet?? And 2. What was the unexplained noise when starting the car. Upon my arrival at the dealship I asked Robert "why the car had not been sold?" With a clearly prerehersed reply he suggested that failed financing was the reason. The recently reduced pice of the car caught my attention, because it was now within my budget. When I started the car to test drive it again, it still had that same unexplained and uneasy noise that I questioned on the first visit. I decided to take the 2012 Acura MDX to the Acura dealership to get the pre purchase inspection. The report uncovered the outdated and expired timing belt, that were required to be changed at 100,000 miles had "Never" been changed, and the car is now at 140,000 miles. Also a few major oil seal leaks both totaling nearly $4,500 in major maintenance needed in order to operate the vehicle. You cannot go to a dealership to purchase a "PERFECT" " USED" car, I know, but $4,500 in major maintenance is not expected either. I suggested that either 1/2 of the $4,500 in repairs be deducted from the cost of of the car or they have the on-site mechanic do the repairs and I pay the offer price. But he was unwilling to do anything! The entire matter was disregarded.The dealership advertised that the car had gone through their multipoint inspection and to now uncover the clear and obvious needs of this car is total DECEPTION. His nonchalant response further showed that he was clearly aware of the major maintenance issues before I obtained the inspection report. This is why the car had not sold! In response to Robert's most recent Google review: the only thing he got right was the time lapse from my first visit until now was 3 weeks and not 2! Which is even more unsettling as to why the vehicle that they guaranteed me would be sold in a few days was still there "unsold?" As far as reducing the price for me! The car was reduced online because it had not sold! He offered me the same $500 off that the initial salesman did the only difference was that the price was now within my budget. So I was going to buy the car until I was reminded by that disturbing sound when starting the engine. So I took the car to the ACURA DEALERSHIP of course because is is an Acura MDX car. He allowed me go and spend extra money to get the inspection, all while knowing what would be reviled. I understand that dealers do this everyday, but advertising that the car had passed Massey's inspection is DECEPTIVE! More

I have bought my cars from Massey Cadillac because they are respectful and professional even in these uncertain times. They go above and beyond to explain the technology so it makes sense. are respectful and professional even in these uncertain times. They go above and beyond to explain the technology so it makes sense. More