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Massey Cadillac of Orlando
Orlando, FL
144 Reviews
About Massey North - Your Orlando CADILLAC Dealer
At Massey North, we offer new 2011 CADILLAC cars in Orlando, along with used cars, trucks and SUVs by top manufacturers. Our sales staff will help you find that new or used car you have been searching for in Orlando.
For years, our financial staff at Massey North has offered expert advice for those seeking a great CADILLAC car loan or lease. Our service doesn't stop there. Orlando customers can come in and take advantage of our knowledgeable CADILLAC car repair technicians and a fully-stocked inventory of CADILLAC car parts.
You can reach Massey North any time by filling out our contact form, by calling us at (800) 798-0116, or simply visiting our Orlando CADILLAC dealership at 4241 North John Young Parkway, Orlando, FL 32804.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 2:00 PM
Sunday Closed
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Showing 144 reviews
May 03, 2019
I am never buying a car from Cadillac again I have a 2018 Escalade ESV, which was bought brand new. I have had a multitude of issues so far. The brake and gas pedals move by themselves (after at I have a 2018 Escalade ESV, which was bought brand new. I have had a multitude of issues so far. The brake and gas pedals move by themselves (after at least two complaints they have finally replaced a switch), the air conditioner would blow the wrong temperature air for the setting it was on (this problem is still not resolved although I’ve complained numerous times and the front AC is terrible), the outside passenger side door locks wouldn’t work (this was a one time problem), the seat heater broke ( it was “fixed” and now takes 20 mins to barely warm up), the volume controls on the steering wheel and main console freeze occasionally and refuse to work sometimes for hours(this issue is still not resolved and continues to occur), the car brakes horribly (I was told the brakes are normal), the warning sound that lets you know you’re too close to something would not stop blaring at me today for about two minutes even through the car was in park, and only one of the USB charging ports would work last week (this was a one time problem). That’s all I can remember right now. While everyone I have encountered at the service department is polite and friendly, I did not expect to have as many issues as I currently do with such an expensive car. I am incredibly disappointed. More
by Farahali03
Employees Worked With
N/A
Helpful April 20, 2019
GPS HAD ME IN GULF OF MEXICO MARGARET WAS ABSOLULTY MARVELOUS SERVICE DEPT WAS TIMLY MY GPS HAD INTERMITTANT PROBLEM WHICH IS HARD TO SOLVE SERVICE DEPT DID A GOOD JOB THANKS MARGARET WAS ABSOLULTY MARVELOUS SERVICE DEPT WAS TIMLY MY GPS HAD INTERMITTANT PROBLEM WHICH IS HARD TO SOLVE SERVICE DEPT DID A GOOD JOB THANKS More
by fred haddad
Employees Worked With
MARGRET
December 02, 2018
Review I had appt for oil change and to get a part replaced. They did not have the part to replace in stock when I said I needed it at the time I set the app I had appt for oil change and to get a part replaced. They did not have the part to replace in stock when I said I needed it at the time I set the appt. complete waste of time going there waiting 1.5 hours for an oil change that I will start getting done somewhere else. The service st the dealership is over priced and they don’t have it together not organized More
by Kim
Employees Worked With
Can’t remember
November 24, 2018
Awesome!! Margaret Clevenger is awesome, like always. I have dealt with her for the past 10yrs. Never been disappointed way to go. I Love the service Margaret Clevenger is awesome, like always. I have dealt with her for the past 10yrs. Never been disappointed way to go. I Love the service More
by Cadillacgirl
Employees Worked With
Margaret Clevenger
November 17, 2018
Beware of Troy in Service! Took my SRX over weekend to fix electric in dash and returned a car with +2k miles! No call from ANY manager and was told “Troy fudged the numbers”! Took my SRX over weekend to fix electric in dash and returned a car with +2k miles! No call from ANY manager and was told “Troy fudged the numbers”! No phone calls nor any assistance. They need customer service 101. NEVER GO THERE More
by Charbilas1
Employees Worked With
Troy
November 14, 2018
Massey North Love everyone at the dealership ..Margaret is wonderful and always thorough! I buy my vehicles from Darrell and he always stops by when I’m in for s Love everyone at the dealership ..Margaret is wonderful and always thorough! I buy my vehicles from Darrell and he always stops by when I’m in for service and visa -versa .. This visit I got to see Mark (road side) he’s a hoot! They all rock! Also had to visit Collision department-they were great! Danielle More
by Dani69
Employees Worked With
Margaret
October 02, 2018
Purchased preowned 2018 Jeep STT Great experience. Edward was easy to deal with and followed through as requested. Very impressed with Eric, the Sales Manger as well. Made a great dea Great experience. Edward was easy to deal with and followed through as requested. Very impressed with Eric, the Sales Manger as well. Made a great deal on a great vehicle. Hassle free experience. Would purchase again from them. More
by SRT 2018
Employees Worked With
Edward, Eric
August 15, 2018
Great Jimmy capps is the best! He was a huge help and very patient. Thank you for all of your help. I love my new car!!! Jimmy capps is the best! He was a huge help and very patient. Thank you for all of your help. I love my new car!!! More
by Carguy
Employees Worked With
Jimmy capps
July 24, 2018
Excellent experience I drove down from Alabama and Bought my 2nd Cadillac in 9 months, from Massey Cadillac today. Edward was very professional nice and easy to deal with I drove down from Alabama and Bought my 2nd Cadillac in 9 months, from Massey Cadillac today. Edward was very professional nice and easy to deal with.i will not buy from any other Cadillac dealer except Massey North. Thank you Edward and the Massey team. More
by Annette
Employees Worked With
Edward
July 18, 2018
A great experience!! I had a great experience at Massey Cadillac of Orlando. I went to purchase my second Cadillac. I was warmly greeted by Melinda Edwards. I explained I had a great experience at Massey Cadillac of Orlando. I went to purchase my second Cadillac. I was warmly greeted by Melinda Edwards. I explained to her what I was looking for, she did her homework, kept me informed during her search and found the exact CTS of my dreams. So greatful for her and business manager,Melinda Canter. More
by Cathy Woodall
Employees Worked With
Melinda Edwards
