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Massey Cadillac of Orlando

Orlando, FL

Overview
Reviews
Vehicles
4.5
158 Reviews
About Massey North - Your Orlando CADILLAC Dealer At Massey North, we offer new 2011 CADILLAC cars in Orlando, along with used cars, trucks and SUVs by top manufacturers. Our sales staff will help you find that new or used car you have been searching for in Orlando. For years, our financial staff at Massey North has offered expert advice for those seeking a great CADILLAC car loan or lease. Our service doesn't stop there. Orlando customers can come in and take advantage of our knowledgeable CADILLAC car repair technicians and a fully-stocked inventory of CADILLAC car parts. You can reach Massey North any time by filling out our contact form, by calling us at (800) 798-0116, or simply visiting our Orlando CADILLAC dealership at 4241 North John Young Parkway, Orlando, FL 32804.
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4241 N John Young Pkwy

Orlando, FL

32804

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price finance loan Melinda Edwards

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Showing 158 reviews

November 05, 2024

Provided great service, very quick on day of purchase and everything was well explained. I appreciate the efficiency. More

by larrymosk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike
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Nov 07, 2024 -

Massey Cadillac of Orlando responded

We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Massey Cadillac

October 17, 2024

Alexis Marine made the entire process easy. I was treated like royalty during my visit. I have done several deals with him and he always looks out for the customer first. He should be commended More

by cyruswashingtonjr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexis Marine
Report | Print
Oct 19, 2024 -

Massey Cadillac of Orlando responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Massey Cadillac! We are always more than happy to assist you if anything else comes up. Take care!

September 15, 2024

Easiest car purchase ever. Dan was great. Straight and to the point. Seamless, honest and fast. Thanks! More

by Michael.Greco09
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexis
Report | Print
Sep 20, 2024 -

Massey Cadillac of Orlando responded

Michael, we are so pleased you enjoyed your visit to Massey Cadillac! We look forward to your next visit! Take care!

September 15, 2024

From the first contact with Massey I felt comfortable. The entire process went very smoothly. More

by Deannafaurot
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Melinda Edward’s
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Sep 20, 2024 -

Massey Cadillac of Orlando responded

Deanna, we are so pleased you enjoyed your visit to Massey Cadillac! We look forward to your next visit! Take care!

September 04, 2024

I am exceptionally pleased with the Managerial Leadership , especially Mike. He was very thorough in salesmanship More

by Bettye
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon manager and Mike sales representative
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Sep 07, 2024 -

Massey Cadillac of Orlando responded

Bettye, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 01, 2024

AJ was terrific! Best experience I have ever had buying a car! Wonderful dealership, made everything so easy. Got the car I wanted at a fair price! More

by jbrrs4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
AJ, Brandon
Report | Print
Sep 06, 2024 -

Massey Cadillac of Orlando responded

We are so pleased you enjoyed your visit to Massey Cadillac! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 28, 2024

Great people very honest will buy from them again for sure!! Ask for Mike Laratro or Alexis in Finance.. More

by christysummers1967
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Laratro and Alexis Marine
Report | Print
Aug 29, 2024 -

Massey Cadillac of Orlando responded

Christy, we are so pleased you enjoyed your visit to Massey Cadillac! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 15, 2024

Absolutely horrible service. We turned the car back in and NO ONE was there to receive it. We called to try to get a new one and got zero response. Surprise, surprise they tacked More

by tarynmcamp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Multiple
Report | Print
Aug 23, 2024 -

Massey Cadillac of Orlando responded

Mrs. Tarynmcamp, We apologize, it looks like we have had some poor communication. You have been a loyal guest of ours since 2016 and have worked with Brandon as a sales associate and now Sales Manager. Our records indicate that both parties tried to work a deal out on either purchasing your lease or getting another one for several months prior. Unfortunately, back in May this year it was determined that you would be going in another direction and terminate your lease contract with GM Financial Services. We are surprised that now that it has been over three months since that date. We never want our guests to feel that we have unjustly treated them in any way, nor do we want them to think cannot discuss an issue they may have. I am available to discuss this matter directly with you at 407-781-3106. Sincerely, Robert Moore General Manager Massey Cadillac North

Aug 23, 2024 -

tarynmcamp responded

Thank you for the offer to speak. Parts of what you’re saying are correct, but there’s quite a lot left out. It took multiple calls to get someone to respond. My husband actually had to call to finally get someone interested in selling us something. Then it was a ton of back and forth and “missing” emails. I’m responding now because I’m getting hit with bills that actually made me laugh. I tried to be kind figuring that everyone was either over worked or maybe the dealership was short staffed. Then my bill comes for THOUSANDS of dollars. I’m told “oh that would have been waived if you got another Cadillac.” Well…we tried. The offers were manipulative and over priced. I called a competitive Cadillac dealership and they didn’t have the same reasons why everything was so over priced. Not even close. I went with a closer dealership instead, AKA Lincoln. I see you’re reaching out now, which I do appreciate but how about when I tried to turn the car in? No responses. But guess what…a bunch of wear and tear charges! I’ve never had those in my life in any car I leased. This car was EXCLUSIVELY serviced at Cadillac. But since no one was there to accept it, I had no choice but to just drop it off. It’s very interesting how no one mentioned any wear and tear at any service appointment. And the guy on the phone telling me about the charges had no other cars to compare it to. Just a measurement of a tire that may or may not be on the car. I said- do they work for Cadillac? No, it’s a third party. Of course it is. So yes, I went with Lincoln. They were a dream to work with. Responsive, helpful, and made buying a car a breeze. So anyone reading this, I so highly recommend the Lincoln in Longwood. I’ve posted this review about Cadillac on tons and tons of sites now and so many people have reached out having the same experience.

August 10, 2024

Best customer service around! They made it so easy to purchase a car! Thank you! More

by lynnannbetts
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melinda
Report | Print
Aug 15, 2024 -

Massey Cadillac of Orlando responded

We're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 09, 2024

This was the most professional and streamlined car purchasing process I have ever experienced and I am close to 60. The salesman was very responsive and respectful. I dreaded the thought of buying a More

by Older professor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Busby and Alexis Marine
Report | Print
Aug 10, 2024 -

Massey Cadillac of Orlando responded

We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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