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Maserati of San Diego
San Diego, CA
92 Reviews
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Showing 92 reviews
November 11, 2020
Worst Car Service Experience EverI have been to the Worst Car Service Experience Ever I have been to the Maserati Service four times so far. Except for the first one, all of the rest were very bad ex Worst Car Service Experience Ever I have been to the Maserati Service four times so far. Except for the first one, all of the rest were very bad experiences. I have tried giving them another chance, and every time I went back there and I realized it was another mistake. You would expect a good service from a brand like Maserati, but their personal does not seem to be trained well enough to know about on their own vehicles, and also they have no idea about providing a high quality service to their customers. This San Diego Maserati Service is not representing the Maserati brand at all. I have worked for high end luxury hotels as a VIP Manager, and I know what it takes to provide a good service. Attention to detail, meeting expectations and making sure your clients happy and satisfied, that is it! It is really not a rocket science. The Quality of Service - One Star Staff Behavior - One Star Staff Knowledge - One Star Meeting Expectations - One Star Professionalism - One Star 1- They changed my my rear tires and windshield. When I got my car back windshield wiper was ripped and the window tint had dents in two different places, and center console lid latch was broken. I called them right away, and went back to the dealership in the following day. The staff member told me they are not responsible for any of them. I clearly stated that they changed my windshield and they ripped off the windshield wiper, and he did not seem to care and accept it. He did not even offer to change the wipers. Ridiculously the worst service ever! 2- I went there for the second time to ask for the tire change. When I was there I told them about my experience last time. The manager came and brought a windshield wiper, he installed it. I thought things were changing and they were going to provide me a good service. After I left I turned the wipers on and I was trying to clean the windshield and it was worse than before. I took it to Autozone to get the part myself, then staff member at auto zone said that they did not take the plastic protector piece from the wiper. It is ridiculous that “ Certified Maserati Service Manager” is not capable of being able know to take off the plastic piece from the wiper when he installed it. Huge disappointment! 3- I called them regarding the steering wheel fluid, and they told me to use CHF S11 on the phone. I was at the Autozone and bought it right away and put it in. I drove to my office and an hour later I get a call from the Maserati dealership and staff member said that that was the wrong one and I should use “Shell Spirax S1 GTF”. Seriously??? This is the service you guys provide? They are not knowledgable enough to know what to use and what to recommend for their own cars. Wrong information, wrong implementation, no customer satisfaction, no professionalism, no quality service!!! More
by SezSezer
Employees Worked With
Nick, and manager
April 03, 2020
Quick review on my service experience last week. In the middle of the pandemic, I made a few special requests because I have a high risk kid at home, and couldn’t risk bringing the car in. The service tea middle of the pandemic, I made a few special requests because I have a high risk kid at home, and couldn’t risk bringing the car in. The service team and Nick were awesome, and made every consideration to be as careful and helpful as possible. They went above and beyond to help me out. And all with a reduced staff and the stress of this coronavirus looming. Thank you guys! More
by jesse mauser
Employees Worked With
Nick
March 05, 2019
Prompt and reliable service Had to get a recall issue remediate snd they gave me my desired time, got the work done in an hour and always handle issues and service with professio Had to get a recall issue remediate snd they gave me my desired time, got the work done in an hour and always handle issues and service with professionalism and transparency. More
by pharaoh451
Employees Worked With
Dianna Marenco
February 14, 2019
Great experience with Nick Dwyer from the Service Dept!! Had to bring in my recently bought Maserati Ghibli to troubleshoot some strange symptoms while driving, brought it into Nick Dwyer and he was incredib Had to bring in my recently bought Maserati Ghibli to troubleshoot some strange symptoms while driving, brought it into Nick Dwyer and he was incredibly helpful taking time to stop what he was doing to speak with me immediately and check my vehicle out. He made sure they I had a loaner vehicle for transportation while they diagnosed the problem and eventually they ended up having to replace the motor under factory warranty. Nick was very communicative during this process and ensured that I had all my questions and concerns answered, as well as swapping out the Audi I originally was lent for a Maserati Levantine to drive while waiting for the extensive work to be done which was a great experience. I also inquired about getting my brake calipers coated red by their 3rd party service and Nick facilitated that process and made sure I was happy with the results before turning the vehicle back over to me. He also took the time to give me tour of the workshop garage of the various Ferrari’s and Maseratis they had been working on, overall amazing experience because Nick always goes above and beyond, treating everyone with the utmost respect and care, which is much appreciated from this Veteran whos used to the polar opposite experience for years especially from the VA lol. More
by Californialivin408
Employees Worked With
Nick Dwyer
January 25, 2019
2012 MC Maserati Review I called Ferrari & Maserati of San Diego Service and spoke with Diane Marenco regarding my 2012 MC Mas. I was experiencing a battery issue and possibl I called Ferrari & Maserati of San Diego Service and spoke with Diane Marenco regarding my 2012 MC Mas. I was experiencing a battery issue and possible electrical problem. Diane was a pleasure to work with and got me in on my schedule the same day. They got me back on the road in less than one hour. She was professional and I will definitely be coming back for all my service need. V. Mitchell More
by vmitch
Employees Worked With
Diane Marenco
September 15, 2018
Diana Marenco was excellent. Service was done as expected and on time. Diana also communicated as I expected. The new location looks great. Thank you. Service was done as expected and on time. Diana also communicated as I expected. The new location looks great. Thank you. More
by Gxsimon
Employees Worked With
Diana Marenco
