Maserati of Naperville

I brought my wife here in November 2023 for a new car because she was in a terrible accident and almost lost her life. She really wanted an Alfa Romeo, and this dealership had a car with everything she w because she was in a terrible accident and almost lost her life. She really wanted an Alfa Romeo, and this dealership had a car with everything she wanted. First off, the staff was nice, but the saleswoman (Yaeli) was grossly misinformed about the selling process, and she didn't know what she was doing. The finance manager (Steven) helped her out and he was lovely, admittedly. He did his best to help her with the sale, but she messed up so many times that were just ready to get out of there. She tried to drill, yes DRILL, holes in my wife's bumper to add a license place holder. I had to tell her that the car provided a space for that, so she backed off. Another problem was that my wife's DNA system NEVER worked. It was reported to them before we left the lot. Yaeli told us that the part would be ordered, and this problem would be fixed. It's been over 6 months and they have not fixed the DNA knob, in fact, my wife was told that they didn't even order the part. They sold my wife this car and then completely forgot about us. If it were me, I probably would ignore it, but I have to hear about this almost daily. To add a little insult to injury, her electrical system is faulty, and her Bluetooth disconnects all the time. I had to convince her to pick her battles and only focus on the DNA problem for now. The saleswoman (Yaeli) is no longer with the dealership (no surprise at all). I will be looking to change my original review I made with this dealership and will report them to the BBB. After almost losing her life and being thankful she had a reliable car, my wife no has to deal with a car that has problems, and the dealership has done nothing to make this right. DO NOT BUY YOUR CARS WITH MASERATI OF NAPERVILLE. More

David was very helpful and accommodating. Extremely reasonable prices. The buying process was very fast and easy. I would recommend Maserati of Naperville to others! Extremely reasonable prices. The buying process was very fast and easy. I would recommend Maserati of Naperville to others! More

Amazing and went smooth and quick. Had real nice people with good service and explain the car real well Had real nice people with good service and explain the car real well More

It was a smooth sailing cave in and out in a minimal time people were very friendly and help is get the right car for the right price I'm 100% happy people were very friendly and help is get the right car for the right price I'm 100% happy More

David has been extremely helpful and made this such a easy and smooth process for us! easy and smooth process for us! More

Service was great by all GREAT SERVICE answers all my questions put my mind at ease. Excellent place questions put my mind at ease. Excellent place More

My experience purchasing a car through Greg Salvi at Maserati of Naperville was exceptional. As an out-of-state buyer, I was initially apprehensive, but Greg's expertise and guidance made the entire pro Maserati of Naperville was exceptional. As an out-of-state buyer, I was initially apprehensive, but Greg's expertise and guidance made the entire process effortless. He patiently explained all the necessary paperwork and requirements, ensuring I was well-informed every step of the way. What truly stood out was Greg's personable approach; he was attentive to my needs without any pressure to rush decisions. Greg's professionalism and genuine care for his customers made the experience truly enjoyable. If you're considering buying a car, especially from out of state, I highly recommend reaching out to Greg at Maserati of Naperville. His exceptional service and dedication to customer satisfaction deserve five stars without a doubt. More

Such a pleasure to work with and made the experience a breeze. Very happy with my purchase and would highly recommend Greg to anybody looking for a vehicle. breeze. Very happy with my purchase and would highly recommend Greg to anybody looking for a vehicle. More

Greg is great Straight to the point , no hassle around Very pleasant to deal with Very pleasant to deal with More