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Maserati of Long Island
Plainview, NY
13 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 13 reviews
October 25, 2024
Every time we bring in our car for service they find many many things “wrong” with the car even though the car is perfectly fine. They try to find every way to trick us with nonsense and outrageous prices. V many things “wrong” with the car even though the car is perfectly fine. They try to find every way to trick us with nonsense and outrageous prices. Very disappointed. Not trustworthy whatsoever. I will always bring my car to any other shop besides Maserati Service. More
by Anonymous
Employees Worked With
Keith
September 26, 2024
Great place to do business, Jennifer and Steve are excellent people! They go the extra for there customers excellent people! They go the extra for there customers More
by tinocker426
August 12, 2024
Great communications and good service on my 2006 Maserati Gransport Spyder. Julia really went out of her way to report progress and delivered a superior experience Gransport Spyder. Julia really went out of her way to report progress and delivered a superior experience More
by Eurostar88
Employees Worked With
August 08, 2024
To be honest the worst customer service ever. I have been going to the dealership for service for years spent over $30,000. I came in for a seat not working was told it would be $5000. I said why I have been going to the dealership for service for years spent over $30,000. I came in for a seat not working was told it would be $5000. I said why can't you just change the motor. They said they have to change the entire seat track. I went to another dealership part and labor is $500. To be honest it was a shakedown. In all my years never experienced this in any dealership and I liked this one. Worst was when I went in to pick up my car Julia Mika - Service Manager wouldn't talk to me. I held the door for her when I arrived as she was walking in at the same time and didn't even say hello. I tried to say hello 2 other times she wouldn't even look at me. Think about That. I am the customer and a very good one not happy with the service this is the customer service she shows. I am a member of the largest car club in Long Island. I would advise any Maserti or Ferrari owner to run from this dealership. They are not the same with the new ownership and it's not just me but countless people that I have spoken to feel the same. Maybe they feel people who have nice cars they can shake them down. More
by Vincent
Employees Worked With
June 19, 2024
I had scheduled an appointment for the next day to see a specific car. I drove 1.5 hours to the dealership, only to be told that the car had been sold a week ago. To make matters worse, the person who had c specific car. I drove 1.5 hours to the dealership, only to be told that the car had been sold a week ago. To make matters worse, the person who had confirmed my appointment was off that day, leaving me with no one to address my concerns. This level of mismanagement and poor communication is unacceptable and a huge waste of my time. More
by Leuname
May 13, 2024
Recently, I had the pleasure of visiting Ferrari/Maserati of Long Island for vehicle servicing, and I must commend the team for their exceptional and comprehensive service delivery from inception to completi of Long Island for vehicle servicing, and I must commend the team for their exceptional and comprehensive service delivery from inception to completion. The staff at the service department demonstrated a remarkable commitment to ensuring customer satisfaction by greeting me with professionalism and a genuine interest in my needs. The service advisor was highly knowledgeable, expounding on the detailed work that was being performed on my vehicle. I must acknowledge that this experience was unrivaled, and the team at Ferrari of Long Island demonstrated a remarkable commitment to customer satisfaction. Additionally, the facility is immaculate and welcoming, making the wait, if any, comfortable and pleasant. It's clear that customer experience is a top priority for Ferrari/Maserati of Long Island, and they excel at it. I highly recommend their service department to those who value exceptional service, transparency, and expertise. It's a truly five-star experience! I would also like to extend my gratitude towards Jennifer for providing me with commendable service, marked by professionalism and courtesy. Your assistance has been invaluable, and I am grateful for your dedication and commitment to ensuring customer satisfaction. More
by Adam_NJ
May 10, 2024
Great people and pleasant overall experience. Fred did excellent job and never pressured for a sale. He showed us the magic of a Maserati. Fred did excellent job and never pressured for a sale. He showed us the magic of a Maserati. More
by Ronspiel
Employees Worked With
Fred-excellent
April 16, 2024
Terrific experience. From the reception when I first arrived until the deal with Fred was made. Communication was timely and Fred was most patient explaining the workings From the reception when I first arrived until the deal with Fred was made. Communication was timely and Fred was most patient explaining the workings of the car. More
by Miclpoly
Employees Worked With
Freddy
March 11, 2024
My mist recent leases were Mercedes and Porsche. I have been used to professional and high level service. DJ Gonzales and Mazerati of Long Island not only provided the highest level of professional I have been used to professional and high level service. DJ Gonzales and Mazerati of Long Island not only provided the highest level of professional sales advice, care and service, they far exceeded my high expectations. I would give them a six star rating if I could. More
by Kevin Pettersrn
September 10, 2023
So far, I’ve had great communication and a fair deal on a 2023 Levante F-Tributo. The sales manager, Shawn, and my salesman, DJ are straightforward, and easy to work with. The paperwork provided by the busin 2023 Levante F-Tributo. The sales manager, Shawn, and my salesman, DJ are straightforward, and easy to work with. The paperwork provided by the business manager, Maggie, reflects exactly the deal to which we agreed. It certainly is a pleasure to deal with a solid team that makes the car purchasing process so easy and stress-free. More
by mdkappy
