Maserati of Bergen County
Upper Saddle River, NJ
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The service area was clean and the mechanics were courteous and presentable. Unfortunately, they charged me about 2 or 3 times the amount for a non-intensive oil change and check over (it was actuall courteous and presentable. Unfortunately, they charged me about 2 or 3 times the amount for a non-intensive oil change and check over (it was actually my first oil change and I bought the car new). The service was done so I paid it and started looking for alternatives. However, when I had an issue with the TPMS (likely dead battery on one) and asked about some details of the sensor, the person I spoke with guarded it like it was KFC's secret recipe. Guess what, I knew what brands they used but was just trying to narrow it down for research purposes and ready a potential replacement before removing a tire at a shop and finding out their sensors won't be compatible. As a car guy, I do like learning about my vehicles. The reluctance of helping an owner for a simple part is a deal breaker. In all my years and various ownerships/brands, this is the first time that a service/parts dept was evasive about a part. It makes me wonder about the tactics of an organization which also makes me lose confidence in them. Thus, I started taking my service business to the dealer on Rt10. Maybe the staff has changed since but I'm satisfied with my current center now. This also means I'll likely not buy from their sales anytime soon. More
Amazing from start to finish, my wife wasn't sure what she wanted this time around and they took the necessary time to let her become faimliar with several models before she selected the Levante. she wanted this time around and they took the necessary time to let her become faimliar with several models before she selected the Levante. More
Their sales team is professional, courteous, and transparent. I felt zero pressure from them and was able to wallk around the dealership and choose the Maserati that I liked the most. transparent. I felt zero pressure from them and was able to wallk around the dealership and choose the Maserati that I liked the most. More
Acquiring my new Maserati Quattroporte was a breeze! !! The dealership's staff were courteous and incredibly helpful, making the entire transaction smooth and enjoyable. The epitome of luxury car buying! !! The dealership's staff were courteous and incredibly helpful, making the entire transaction smooth and enjoyable. The epitome of luxury car buying! More
Bought a brand new Maserati frm here, and the experience was amazing! Eddie and Damion were knowledgeable and made the whole process seamless. Thanks, guys! was amazing! Eddie and Damion were knowledgeable and made the whole process seamless. Thanks, guys! More
Loving my new Maserati MC20! The entire process was hassle-free. The team's professionalism and expertise shone through, making it a memorable experience. The entire process was hassle-free. The team's professionalism and expertise shone through, making it a memorable experience. More
Purchasing my brand new Maserati Ghibli from this dealership was a dream!!! The staff's knowledge and professionalism made the entire process seamless. Eddie Murcia's expertise in financing options w dealership was a dream!!! The staff's knowledge and professionalism made the entire process seamless. Eddie Murcia's expertise in financing options was particularly impressive. A top-tier experience! More
I couldn’t be happier with my new Maserati GranTurismo. The team made everything easy and enjoyable. They all were professional and really focused on making sure I was happy. The team made everything easy and enjoyable. They all were professional and really focused on making sure I was happy. More