Maserati of Bergen County

Firstly, I find it very hard to believe that the positive reviews for this dealership are genuine. I have never experienced such an unprofessional business in my life. I purchased and took delivery of w reviews for this dealership are genuine. I have never experienced such an unprofessional business in my life. I purchased and took delivery of what I believed to be a CPO Maserati on November 12, 2023. I live in Cape Cod but found the car I was looking for at Bergen Maserati in New Jersey. I traded in my last Maserati during the purchase. To date, the dealership has not paid off my trade in, they have still not registered my new car and countless emails, texts, and phone calls to the manager are ignored and unanswered. I've been trying to deal with the manager as the person who sold me the car ( who I found out was really the finance manager) has been missing since the day after I bought the car. Zero return correspondence. This is the most inept manager I've ever experienced. I own my own businesses and can't believe this guy even has a job. And shame on Maserati for allowing this franchise to exist. Is it really that hard to return a phone call, text, email? And where s the customer service after making such a large purchase? This is the complete opposite of any car I've ever bought- Almost to the point that I think I'm being punk'd. My car is currently at the dealership undergoing repairs that should've been done before the car ever left the lot being CPO - I will be filing complaints with Maserati and the state of NJ- And can't wait to get back to my regular Maserati dealer in Boston. More

Stopped by a few times before I finally decided on a car. I mostly spoke with Eddie while I looked around and he always went above and beyond to provide exceptional customer service! I mostly spoke with Eddie while I looked around and he always went above and beyond to provide exceptional customer service! More

The service area was clean and the mechanics were courteous and presentable. Unfortunately, they charged me about 2 or 3 times the amount for a non-intensive oil change and check over (it was actuall courteous and presentable. Unfortunately, they charged me about 2 or 3 times the amount for a non-intensive oil change and check over (it was actually my first oil change and I bought the car new). The service was done so I paid it and started looking for alternatives. However, when I had an issue with the TPMS (likely dead battery on one) and asked about some details of the sensor, the person I spoke with guarded it like it was KFC's secret recipe. Guess what, I knew what brands they used but was just trying to narrow it down for research purposes and ready a potential replacement before removing a tire at a shop and finding out their sensors won't be compatible. As a car guy, I do like learning about my vehicles. The reluctance of helping an owner for a simple part is a deal breaker. In all my years and various ownerships/brands, this is the first time that a service/parts dept was evasive about a part. It makes me wonder about the tactics of an organization which also makes me lose confidence in them. Thus, I started taking my service business to the dealer on Rt10. Maybe the staff has changed since but I'm satisfied with my current center now. This also means I'll likely not buy from their sales anytime soon. More

amazing service and the entire sales team very professional; very honest about the whole purchaser process. Ashley is great! professional; very honest about the whole purchaser process. Ashley is great! More

Amazing from start to finish, my wife wasn't sure what she wanted this time around and they took the necessary time to let her become faimliar with several models before she selected the Levante. she wanted this time around and they took the necessary time to let her become faimliar with several models before she selected the Levante. More

Their sales team is professional, courteous, and transparent. I felt zero pressure from them and was able to wallk around the dealership and choose the Maserati that I liked the most. transparent. I felt zero pressure from them and was able to wallk around the dealership and choose the Maserati that I liked the most. More

Acquiring my new Maserati Quattroporte was a breeze! !! The dealership's staff were courteous and incredibly helpful, making the entire transaction smooth and enjoyable. The epitome of luxury car buying! !! The dealership's staff were courteous and incredibly helpful, making the entire transaction smooth and enjoyable. The epitome of luxury car buying! More

Bought a brand new Maserati frm here, and the experience was amazing! Eddie and Damion were knowledgeable and made the whole process seamless. Thanks, guys! was amazing! Eddie and Damion were knowledgeable and made the whole process seamless. Thanks, guys! More

Never thought buying a new car could be this easy. The staff was friendly, and the finance options were explained well too. TY The staff was friendly, and the finance options were explained well too. TY More

Loving my new Maserati MC20! The entire process was hassle-free. The team's professionalism and expertise shone through, making it a memorable experience. The entire process was hassle-free. The team's professionalism and expertise shone through, making it a memorable experience. More