Maserati Jacksonville - Service Center

Craig is personable, attentive, responsive, clear and just a pleasure to work with! You are lucky to have him. just a pleasure to work with! You are lucky to have him. More

Service dept was very accommodating to my service needs and requests and kept me informed as my car’s issues and when the service would be completed. and requests and kept me informed as my car’s issues and when the service would be completed. More

I appreciate the service I received, and courtesy of the staff. Especially the quick return of my vehicle. Thank you! staff. Especially the quick return of my vehicle. Thank you! More

Professional work, high standard and great customer service.. I will recommend it to friends and relatives. service.. I will recommend it to friends and relatives. More

Full transparency excellent professional service. Vehicle was delivered in clean condition. Looking forward to third purchase in the next 3-4 months. Vehicle was delivered in clean condition. Looking forward to third purchase in the next 3-4 months. More

Phenomenal service here. Extremely professional! Everybody in the dealership was extremely welcoming and kind. Super happy with my visit Extremely professional! Everybody in the dealership was extremely welcoming and kind. Super happy with my visit More

Fantastic customer care. Craig kept me well-informed throughout and went the extra mile to make sure my Maserati was safe and performing its best. I also very much apprecia Craig kept me well-informed throughout and went the extra mile to make sure my Maserati was safe and performing its best. I also very much appreciate the valet service! More

Brought car in for AC compressor… AC was not working. Dealer replaced compressor and recharged system - apparently tested the system however, AC inconsistently blew cold air. Offered loaner and to bring Dealer replaced compressor and recharged system - apparently tested the system however, AC inconsistently blew cold air. Offered loaner and to bring car back in- issue with loaner and had to reschedule. Offered loaner again and expressed to rep that I was going out of town- found out upon trying to pick up the loaner I could not take vehicle outside of 60 mile radius per loaner agreement - could not take loaner. Went on trip out of town with AC intermittently working (luckily temps were cool that week). Brought car back in after returning from trip. AC was checked by dealer again and was told everything was functioning properly. AC was still blowing cold intermittently Upon pickup and driving next several days. Dealer recommended additional $1200 AC Drier Dehydrator filter (parts and install) but could not guarantee it to resolve issue. Researched Maserati online forums.and spoke with Independant Maserati tech out of Atlanta who agreed the dryer filter was not the issue based on detailed symptoms. Recommended accessory on- no startup for about 30 seconds to a minute. Turn off and then start up vehicle. Apparently there is a self learning program for a plumbing valve which this addresses. AC is now fully and consistently working properly. I will say that the staff at the dealer was always extremely friendly and courteous. More

The employees are always polite and knowledgeable and the location is convenient from any area of the city. location is convenient from any area of the city. More

Excellent experience. Communication was great and my car was returned back to me when promised. Highly recommend. Communication was great and my car was returned back to me when promised. Highly recommend. More