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Maserati Jacksonville - Service Center

Jacksonville, FL

4.3
235 Reviews
Call Service Center (904) 578-7230

235 Reviews of Maserati Jacksonville - Service Center

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July 21, 2023

The car wasn’t washed after service for oil change that I was charged $400 for. More

by FBAYAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
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Aug 10, 2023 -

Maserati Jacksonville responded

We appreciate your kind feedback about your service and thank you for taking the time to leave us a review! Please give us a call at your earliest convenience, we would love to give your vehicle a complementary full detail due to our oversight and we apologize in advance. You can ask for our Service Director, Mick Reynolds and he will get you scheduled and taken car of. We look forward to seeing you again in the future.

July 20, 2023

Great service and sold me the perfect truck for my needs! ! No regrets but rave reviews for the experience Timothy Gore More

by Timothy A Gore
Workmanship
Recommend Dealer
Yes
Employees Worked With
Charles Brownell
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Aug 10, 2023 -

Maserati Jacksonville responded

Thank you for this wonderful review! We are so pleased to hear about your positive experience, and look forward to working with you again soon.

July 16, 2023

Joey, my advisor was very friendly and honest about what was wrong with my vehicle. He called and kept me informed until my vehicle was repaired and returned. Thanks! More

by BCARTER205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey
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Aug 10, 2023 -

Maserati Jacksonville responded

Thank you for sharing what awesome service you received from our team! Your 5-star rating mean so much to us, and we hope to continue to provide you great service for the years to come!

July 15, 2023

Car wasn’t finished on time. Was overcharged and I’m still awaiting my refund check. More

by keith56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Escalante
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2023 -

Maserati Jacksonville responded

We appreciate your feedback about your service and thank you for taking the time to leave us a review! We will make sure to use this as a learning opportunity for our team to always provide the best service possible. If there is anything further we can help you with please do not hesitate to contact our General Manager at (904) 309-9050. We look forward to seeing you again in the future.

July 15, 2023

Tony is my service advisor on Bentley side and he helped me with my car repair qoute, highly recommended. Very nice atmosphere, great experience and that what you expect from premium dealership More

by Rjaguar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Matolka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Assi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Landry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Escalante
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mansour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole Visaez, Mick Reynolds, TJ Samhouri
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Aug 10, 2023 -

Maserati Jacksonville responded

Thank you for sharing what awesome service you received from our team! Your 5-star rating mean so much to us, and we hope to continue to provide you great service for the years to come!

July 04, 2023

Maserati does thorough exam of car and provides pictures to support. Easy to communicate choices via web and email. Customer service can be improved. People sitting in glass offices don’t greet customers an More

by Maserati T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Hayes
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Jul 06, 2023 -

Maserati Jacksonville responded

Thank you for bringing your concerns to our attention. We take great pride in our work and our goal is always to achieve 100% satisfaction with our customers. We do apologize if you did not feel that way.

June 21, 2023

The worst experience ever! My new car doesn't match the colors from my placed order, car is following apart. Brandan Gray and Manuel Rios are the most unprofessional people I e More

by svetlana belopuhova
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Brandan Gray
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 06, 2023 -

Maserati Jacksonville responded

Please allow me to apologize for your experience. Our goal and objective will always be to deliver a world-class experience for our clients. My understanding is that these issues have been resolved; please reach out to me if there are still challenges that we can address and assist with.

Jul 06, 2023 -

svetlana belopuhova responded

No, none of the issues has been resolved. It’s terrible. Please contact me 9298883727. I would like to return the vehicle. I really need help.

Jul 06, 2023 -

Maserati Jacksonville responded

Hi Svetlana, Our team has been in contact with you and Mick, Service Director, has been working with you to set up transportation for your vehicle. Recently, we have attempted to contact you in the last 48 hours and our calls are going to voicemail. As mentioned before please call us when you are able so we can continue to assist you in this matter.

June 16, 2023

Service took way too long and was super expensive. Not worth money . Likely not going back More

by rsbrownfl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig Landry
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Escalante
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mick Reynolds
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Jul 06, 2023 -

Maserati Jacksonville responded

Thank you for bringing your concerns to our attention. We take great pride in our work and our goal is always to achieve 100% satisfaction with our customers. We do apologize if you did not feel that way.

June 07, 2023

Excellent service. Craig is the best service advisor I have ever worked with. Very knowledgable and professional. More

by KURTRGEORGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Landry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 04, 2023 -

Maserati Jacksonville responded

Thank you for this wonderful review! We are so pleased to hear about your positive experience, and look forward to working with you again soon.

June 02, 2023

Craig is very professional, courteous, and always helpful. He goes above and beyond to help. More

by FLORIDAGASTRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Landry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 04, 2023 -

Maserati Jacksonville responded

Thank you for this wonderful review! We are so pleased to hear about your positive experience, and look forward to working with you again soon.

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