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Maserati Jacksonville - Service Center

Jacksonville, FL

4.3
235 Reviews

235 Reviews of Maserati Jacksonville - Service Center

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May 26, 2021

Alex is a very professional, informative and helpful member of your team. He is a pleasure to work with. I look forward to woking iwth him and your dealership in the future.. More

by MGUNN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Fernandez
Jun 03, 2021 -

Maserati Jacksonville responded

Thank you for the great review! Alex is a definite asset to our team and we are so pleased to hear about your positive experience! We look forward to doing business with you again soon.

May 21, 2021

Great customer service. Very responsive and friendly. Service performed timely.I left a package in the loaner and they brought it to me. Mark is great. More

by PAMHBARRETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Cummins
Jun 03, 2021 -

Maserati Jacksonville responded

Thank You for the fantastic review! We are so pleased to hear about your positive experience and look forward to doing business with you again soon!

May 11, 2021

Mark Cummins is always quick to provide superior service and wisdom from many years of experience. The best of the best, exactly what you would expect from a dealership such as this. More

by INFO86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Cummins
May 11, 2021

ALEX IS VERY HELPFUL IN EVERYTHING. HE KNOW EVERYTHING ABOUT THE CAR AND VERY HELPFUL WITH ANY QUESTIONS I MAY HAVE. I WOULD BRING MY CAR HERE FROM NOW ON. More

by LEEVANN.REALTY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Fernandez
May 19, 2021 -

Maserati Jacksonville responded

Thank You for the great review! Alex is definitely an asset to our team and we are so pleased to hear about your positive experience! We appreciate your business and look forward to working with you again soon !

May 05, 2021

Excellent service. Larry is the best service manager I've ever dealt with in all my years of having cars serviced. Going there is a pleasure and the dealership is absolutely amazing. So happy that Jac More

by JEFF.R
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Larry Schulte
May 06, 2021 -

Maserati Jacksonville responded

Hello Mr. Jeff, Thank You for the amazing review! We are ecstatic to hear about your experience with our service department. We will be sure to let our General Service Manager Larry know how pleased you are with his customer service! Welcome to the Bentley Jacksonville Family, We look forward to doing business with you again soon ! - Bentley Jacksonville Team

April 25, 2021

The service I received here was terrible! Mark Cummings service rep. doesn't return calls, installed used refurbished parts in my Maserati Gran Turismo without my consent vehicle still under factory warran More

by STAYFOCUS00767
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Cummins, Alex Fernandez, Mick Reynolds, Larry Schulte
May 05, 2021 -

Maserati Jacksonville responded

Thank you for your comments. When it comes to do warranty work on any vehicle, we must follow the Factory Recommendations and approvals. We did replace some parts per the factory guidelines and we did clean the sticky buttons per the factory guidelines. Honesty and integrity is more important to us than anything else we do. Our dealership and our entire organization is well diversified from the ownership all the way across all positions. We embrace it and we live it. That's how it should be and that's what it is. TJ Samhouri

April 22, 2021

Every thing that I needed was done in a professional manner.I was well pleased with the attitude of the the service department and Mark More

by FPBYRON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Cummins
May 06, 2021 -

Maserati Jacksonville responded

Thank You for your fantastic review! We are so pleased to hear about your experience. We appreciate your business and look forward to working with you again soon ! -Bentley Jacksonville Team

April 22, 2021

The service that was provided was extremely wonderful. I wouldn’t take me car anywhere else! Such a beautiful dealership and the people were very pleasant. More

by JOYFOSTER92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Fernandez
May 06, 2021 -

Maserati Jacksonville responded

On behalf of us at Bentley Jacksonville, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Alex. We will be sharing your feedback with our team. We appreciate your business and look forward to assisting you again soon! -Bentley Jacksonville Team

April 22, 2021

Friendly people, excellent service and good pricing. Four new tires for my Levante for the price of a discount tire shop and everything done to "Maserati quality". Plus you drive away with a spotlessly clean More

by JULIANDGEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Fernandez
May 06, 2021 -

Maserati Jacksonville responded

Thank you so much for sharing your experience with Bentley Jacksonville. Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! We are Glad to hear you had a fantastic experience with our service department. Come back soon ! -Bentley Jacksonville Team

April 14, 2021

Nice experience, very friendly staff. Glad to finally have warranty service locally, I don't need to travel or send my vehicle out of town for service. More

by cg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Cummins, Alex Fernandez, Larry Schulte
May 06, 2021 -

Maserati Jacksonville responded

Thank You for the fantastic Review! Welcome to the Murgado Automotive Family. We appreciate your business and look forward to working with you again soon ! -Bentley Jacksonville Team

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