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Maserati Jacksonville - Service Center

Jacksonville, FL

4.3
235 Reviews

235 Reviews of Maserati Jacksonville - Service Center

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May 06, 2022

The work was not done completely. Now I have several issues that did not exist when I brought the car to you. A 1984 Rolls Royce Silver Spur is a beautiful classic according to my r More

by BENANDJON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Escalante
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2022 -

Maserati Jacksonville responded

Ben, Thank you for bringing your concerns to our attention. We take great pride in our work whether it is a Honda or Rolls Royce, Classic or New, and anything in between. Please accept our apology if your vehicle was not up to your expectations. Our goal is always to achieve 100% satisfaction with our customers. We do apologize if you did not feel that way. Wish you all the best, TJ Samhouri General Manager

May 05, 2022

I dropped my car of for service and it was ready at the time i was given. Great service overall More

by ADIGIRL2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
May 05, 2022 -

Maserati Jacksonville responded

Thank you for the great review! We are so pleased to hear about your positive experience with our service team, and look forward to working with you again in the future.

May 05, 2022

Service experience was amazing! The whole service department was extremely knowledgeable and answered all my questions. I would highly recommend! More

by BRETT.MORRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Landry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mick Reynolds
May 09, 2022 -

Maserati Jacksonville responded

Thank you for the great review! We are so pleased to hear about your positive experience with our team, and look forward to working with you again in the future.

May 03, 2022

I feel betrayed as a customer. I was told that my rotors needed to replaced on vehicle that has 40,000 miles and is rarely driven. When I got a second opinion, I was told that roto More

by Sharonda Robinson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Landry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mick Reynolds
May 05, 2022 -

Maserati Jacksonville responded

Hi Ms. Robinson, We are always striving for exceptional customer service and we so sorry to hear that you feel this way. After discussing with our technicians they informed me that your brakes were at 2mm and as a Maserati Franchise we are obligated to follow Maserati standards. In this case Maserati will always recommend to have the rotors changed anytime the brake pads are changes, this is to avoid any squeaking and drivability issues. As a Maserati Dealership we also have a master lock removal kit for all Maserati vehicles. Our technicians are experts with over 10 years of experience with Maserati and will not take shortcuts that could effect your safety and our integrity. Please feel free to reach out to us, we would love to look over you vehicle with you and answer any of your questions. We thank you for your time and business. We look forward to working with you again in the future.

April 27, 2022

The work has been less than thorough but Craig Landry at the Maserati side has been simply wonderful which is my reason for recommending the overall dealership. He saves the business from a maintenance stan More

by ANDO28CALI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Landry
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2022 -

Maserati Jacksonville responded

We appreciate your kind feedback about your service and thank you for taking the time to leave us a review! We look forward to seeing you again in the future!

April 22, 2022

Very professional and helpful repairs were completed on time and as promised I have always been pleased with the experience More

by RAYTHEWINEGUY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Landry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mick Reynolds
Apr 25, 2022 -

Maserati Jacksonville responded

Thank you for the great review! We are so pleased to hear about your positive experience, and look forward to working with you again in the future.

April 16, 2022

Great service and very professional dealership. Very satisfied with their follow up and would recommend them More

by VSRANDISI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Landry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Hayes, Mick Reynolds, Mick Reynolds
Apr 18, 2022 -

Maserati Jacksonville responded

We appreciate your kind feedback about your service and thank you for taking the time to leave us a review! We look forward to seeing you again in the future. -Maserati Jacksonville Team

Apr 20, 2022 -

Maserati Jacksonville responded

We appreciate your kind feedback about your service and thank you for taking the time to leave us a review! We look forward to seeing you again in the future. -Maserati Jacksonville Team

April 15, 2022

They were courteous and prompt for service to my car. More importantly they realized what it takes to hold a client for a lifetime, even when its my first visit. I'll be going back for many services More

by LIFESADVENTURE24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Landry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2022 -

Maserati Jacksonville responded

Thank you for the 5-star review! We are happy to hear that your service experience was excellent. We hope to continue to provide you great service for the years to come!

April 15, 2022

Kyle is wonderful. I hope he gets a raise. The inspection was very thorough. Although I have not bought the vehicle, I appreciate all that Kyle did. More

by chintaperera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle McKenna
Apr 16, 2022 -

Maserati Jacksonville responded

Thank you for sharing what awesome service you received from Kyle! Your kind words and a 5-star rating mean so much to us, and we hope to continue providing you great service for the years to come! -Bentley Jacksonville Team

April 12, 2022

Craig Landry is awesome. Great communication and very professional. Car looked clean and ran well after pick up. More

by Ljm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Landry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2022 -

Maserati Jacksonville responded

Thank you for the 5-star review! We are happy to hear that your service experience was excellent. We hope to continue to provide you great service for the years to come!

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