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Maserati Jacksonville - Service Center

Jacksonville, FL

4.3
235 Reviews

235 Reviews of Maserati Jacksonville - Service Center

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June 01, 2022

Friendly, courteous, staff. Did the annual maintenance quickly and provided a good list of follow up actions. More

by NOVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Landry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2022 -

Maserati Jacksonville responded

Thank you for the great review! We are so pleased to hear about your positive experience with our service team, and look forward to working with you again in the future.

May 28, 2022

First off the facility is beautiful. Second Tony Escalante our service consultant took excellent care of us. He was very professional and friendly. Thirdly Tarrell Williams did an excell More

by harmstead
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Matolka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Escalante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tarrell Williams
May 31, 2022 -

Maserati Jacksonville responded

Thank you for the great review! We are so pleased to hear about your positive experience with our service and sales team, and look forward to working with you again in the future.

May 27, 2022

Craig and Kyle were great at their jobs. Helpful mandarin easy to communicate with. A+ More

by P_SCHAEFER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Landry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle McKenna
Jun 06, 2022 -

Maserati Jacksonville responded

Thank you for sharing what awesome service you received from our team! Your 5-star rating mean so much to us, and we hope to continue to provide you great service for the years to come!

May 26, 2022

From sales to service, my best experience in 20 years. Lenny Matolka and TJ really stayed on top of everything. Customer build came out exactly as I envisioned. They even delivered my vehicle all the way More

by angelo18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Matolka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole Visaez, Kelly Hicks
May 26, 2022 -

Maserati Jacksonville responded

Thank you for the great review! We are so pleased to hear about your positive experience with Lenny and our team, and look forward to working with you again in the future.

May 18, 2022

Awesome staff, always courteous, professional and understanding. Craig Landry is awesome and is an asset to the team. More

by John Wick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Landry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole Visaez, Katlin Bertram
May 19, 2022 -

Maserati Jacksonville responded

Thank you for the great review! We are so pleased to hear about your positive experience with our service team, and look forward to working with you again in the future.

May 17, 2022

The work was done correctly and efficiently. It was nice having the part on hand. More

by ANDO28CALI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Escalante
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2022 -

Maserati Jacksonville responded

Thank You for the 5-star review! We are happy to hear that your experience was excellent! We look forward to working with you again in the future.

May 17, 2022

Tony Escalante awesome 🤩 service consultant very attentive to your needs,his timing is on point More

by april.washington
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Escalante
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Maserati Jacksonville responded

Thank you for the great review! We are so pleased to hear about your positive experience with our service team, and look forward to working with you again in the future.

May 13, 2022

Good buying experience buying a ore owned vehicle. Disappointing it was delivered with check engine light on (was not on during test drive). More

by collin_stewart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pavlo
Jul 06, 2022 -

Maserati Jacksonville responded

Mr. Stewart, We truly appreciate the opportunity to work with you and to have gotten your business. We apologize that the check engine light turned on after delivery; our service team prides themselves in in-depth inspections of all vehicles on our lot. Our sales team has tried to reach out to you but unfortunately has not been able to reach you. We wanted to make sure you were aware that your car is still under factory warranty and this would be covered. Please feel free to call me for any further assistance. TJ Samhouri General Manager 904.578.7230

May 09, 2022

My experience with the dealership was exceptional. Excellent customer service and a very clean and comfortable waiting area. Kudos to Mr. Craig and Maserati Jacksonville. More

by AIDAMYERS52
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Landry
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2022 -

Maserati Jacksonville responded

We appreciate your kind feedback about your service and thank you for taking the time to leave us a review! We look forward to seeing you again in the future!

May 06, 2022

Amazing service. We can't wait to come back. They knew exactly what our Maserati needed and made great recommendations for its future services. Sincerely, The Garn More

by LisaGar777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle
May 09, 2022 -

Maserati Jacksonville responded

Thank you for the great review! We are so pleased to hear about your positive experience with our service team, and look forward to working with you again in the future.

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