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Maserati Jacksonville

Jacksonville, FL

4.8
461 Reviews

7137 BENTLEY RD.

Jacksonville, FL

32256

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461 Reviews of Maserati Jacksonville

May 17, 2022

Tony Escalante awesome 🤩 service consultant very attentive to your needs,his timing is on point More

by april.washington
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Escalante
May 19, 2022 -

Maserati Jacksonville responded

Thank you for the great review! We are so pleased to hear about your positive experience with our service team, and look forward to working with you again in the future.

May 17, 2022

The work was done correctly and efficiently. It was nice having the part on hand. More

by ANDO28CALI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Escalante
May 17, 2022 -

Maserati Jacksonville responded

Thank You for the 5-star review! We are happy to hear that your experience was excellent! We look forward to working with you again in the future.

May 13, 2022

Good buying experience buying a ore owned vehicle. Disappointing it was delivered with check engine light on (was not on during test drive). More

by collin_stewart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pavlo
Jul 06, 2022 -

Maserati Jacksonville responded

Mr. Stewart, We truly appreciate the opportunity to work with you and to have gotten your business. We apologize that the check engine light turned on after delivery; our service team prides themselves in in-depth inspections of all vehicles on our lot. Our sales team has tried to reach out to you but unfortunately has not been able to reach you. We wanted to make sure you were aware that your car is still under factory warranty and this would be covered. Please feel free to call me for any further assistance. TJ Samhouri General Manager 904.578.7230

May 09, 2022

My experience with the dealership was exceptional. Excellent customer service and a very clean and comfortable waiting area. Kudos to Mr. Craig and Maserati Jacksonville. More

by AIDAMYERS52
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Landry
May 10, 2022 -

Maserati Jacksonville responded

We appreciate your kind feedback about your service and thank you for taking the time to leave us a review! We look forward to seeing you again in the future!

May 06, 2022

The work was not done completely. Now I have several issues that did not exist when I brought the car to you. A 1984 Rolls Royce Silver Spur is a beautiful classic according to my r More

by BENANDJON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Escalante
Jul 06, 2022 -

Maserati Jacksonville responded

Ben, Thank you for bringing your concerns to our attention. We take great pride in our work whether it is a Honda or Rolls Royce, Classic or New, and anything in between. Please accept our apology if your vehicle was not up to your expectations. Our goal is always to achieve 100% satisfaction with our customers. We do apologize if you did not feel that way. Wish you all the best, TJ Samhouri General Manager

May 06, 2022

Amazing service. We can't wait to come back. They knew exactly what our Maserati needed and made great recommendations for its future services. Sincerely, The Garn More

by LisaGar777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle
May 09, 2022 -

Maserati Jacksonville responded

Thank you for the great review! We are so pleased to hear about your positive experience with our service team, and look forward to working with you again in the future.

May 05, 2022

Service experience was amazing! The whole service department was extremely knowledgeable and answered all my questions. I would highly recommend! More

by BRETT.MORRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Reynolds, Craig Landry
May 09, 2022 -

Maserati Jacksonville responded

Thank you for the great review! We are so pleased to hear about your positive experience with our team, and look forward to working with you again in the future.

May 05, 2022

I dropped my car of for service and it was ready at the time i was given. Great service overall More

by ADIGIRL2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
May 05, 2022 -

Maserati Jacksonville responded

Thank you for the great review! We are so pleased to hear about your positive experience with our service team, and look forward to working with you again in the future.

May 03, 2022

Everyone was super nice and welcoming from the moment we walked in the door. Exceptional customer service and made us feel like we weren’t even at a dealership. More

by ryanstone85
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin (sales), Deven Abbott, Katlin Bertram
May 05, 2022 -

Maserati Jacksonville responded

Thank you for the great review! We are so pleased to hear about your positive experience, and look forward to working with you again in the future.

May 03, 2022

I feel betrayed as a customer. I was told that my rotors needed to replaced on vehicle that has 40,000 miles and is rarely driven. When I got a second opinion, I was told that roto More

by Sharonda Robinson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mick Reynolds, Craig Landry
May 05, 2022 -

Maserati Jacksonville responded

Hi Ms. Robinson, We are always striving for exceptional customer service and we so sorry to hear that you feel this way. After discussing with our technicians they informed me that your brakes were at 2mm and as a Maserati Franchise we are obligated to follow Maserati standards. In this case Maserati will always recommend to have the rotors changed anytime the brake pads are changes, this is to avoid any squeaking and drivability issues. As a Maserati Dealership we also have a master lock removal kit for all Maserati vehicles. Our technicians are experts with over 10 years of experience with Maserati and will not take shortcuts that could effect your safety and our integrity. Please feel free to reach out to us, we would love to look over you vehicle with you and answer any of your questions. We thank you for your time and business. We look forward to working with you again in the future.

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