Maserati Central New Jersey - Service Center

Inexperienced mechanics, horrible customer service Purchased a new Levante from the them. Sales Chris Kang was great and professional. The moment I had to meet with the service problems began. Serv Purchased a new Levante from the them. Sales Chris Kang was great and professional. The moment I had to meet with the service problems began. Service department needs to grow a pair, step up and be responsible for mistakes that they made and part that they break. Service lacks professionalism and customer respect. Shane Rotolo, Assistant Service Manager, does not promptly respond to the phone calls or emails. Takes days to know if he got your email and if he will even work on your issue. Service department has no Quality Checks. After several service quality issues they did not bother to QC a car before delivering. As a result one side windshield molding was installed properly, damaged and I had to make another trip to them to replace this part. It took them 1 month to order it. When other dealer said they can have it in 4 days. Also, when installing a car roof rack they managed to install in backwards, ignoring obvious instructions. More

Fantastic dealer, all work for two year maintenance service was completed in a timely manner as promissed and price was under original estimate. Car was clean and ready to go. Danny and Mike are a pl service was completed in a timely manner as promissed and price was under original estimate. Car was clean and ready to go. Danny and Mike are a pleasure to deal with and really add to the ownership experience. Top notch. More