Maserati Alfa Romeo of Wilmington Pike - Service Center

Michelle showed genuine concern for the issue and wanted to know more details. Both Michelle and Josh were enthusiastic and engaging to deal with. I can't recall that I've ever been able to discuss an issue to know more details. Both Michelle and Josh were enthusiastic and engaging to deal with. I can't recall that I've ever been able to discuss an issue directly with a tech before, for any make at any dealership. That really established a high level of trust to be able to talk with the actual person working on the vehicle before and after the repair/update process. More

Knowledgeable. Professional. Patient. I have little knowledge of this vehicle and do not drive it often. Mike Lawson was very patient explaining the process. The Professional. Patient. I have little knowledge of this vehicle and do not drive it often. Mike Lawson was very patient explaining the process. The work was completed and I appreciated the evaluation of work to be done. However, I am getting Safety Recall notices on the Brake Pedal Connection from FCA. I was told it wasn’t necessary but FCA tells me that it exists in certain 2019 AR Stelio vehicles. Now what? More

We had a flat tire. The pump wasn’t operable when we opened it so we went to two gas stations to inflate the tire unit to find out the was a broken seal on the spare. W The pump wasn’t operable when we opened it so we went to two gas stations to inflate the tire unit to find out the was a broken seal on the spare. We picked an inflated spare up from Josh at the dealership and scheduled a time a few days later for a replacement tire. After dropping off the car, we are told they didn’t have the tire in stock and it would take a few days to get. (We bought the car from them and scheduled a appt to have it replaced. You’d think they’d have the tire ready). After picking up the vehicle, we discover the next time we went to use the trunk that the new spare tire had never been put back in the Spare tire holder underneath the trunk. It was only left in the trunk area. Additionally, the pump was never replaced. So now we have no pump to inflate the spare tire should we have another flat. Disappointed all the way around in this dealership. More

Upsetting did not accept our romeo warranty company, FIDELITY which we purchase at time of buying car. Would not work with us to call FIDELITY company, FIDELITY which we purchase at time of buying car. Would not work with us to call FIDELITY More

Very poor dealership. Show room clean. No amendments for customers did not treat me right because of a extended warranty. car in the shop for 2 weeks after it was done day Show room clean. No amendments for customers did not treat me right because of a extended warranty. car in the shop for 2 weeks after it was done day one.... More

The experience was great from the check in , during the work and the check out . Great experience work and the check out . Great experience More

Quick turn around for this service. I did not have to wait very long. The service manager expedited my service. I did not have to wait very long. The service manager expedited my service. More

Took car in for battery. Diagnostic test no issues. Drove less than 25 miles check engine light on. Diagnostic test no issues. Drove less than 25 miles check engine light on. More

The service manager took the time to understand my concerns, which was really appreciated. In addition, the service tech spoke with me and gave me a high level of confidence in the service he performe concerns, which was really appreciated. In addition, the service tech spoke with me and gave me a high level of confidence in the service he performed. More

My appointment for service was due to a recall for my Alfa Romero. After I dropped it off, my car wasn't there much longer that they called me and reported the car being ready to pick up. As a thoughtful Alfa Romero. After I dropped it off, my car wasn't there much longer that they called me and reported the car being ready to pick up. As a thoughtful gesture, Mike made a video of my car while it was in the service area and sent it to me. It was a great feature to compliment a more personal service. The dealership is impressive. The sales floor is perfection and the salesman and service department are professional and personable. More