Maserati Alfa Romeo of Wilmington Pike - Service Center

The service at this dealership is horrible. I’ve had to bring back my car 3 times for the same issue. The service dept is just not competent. They also never have loaner vehicles. For this being a luxury b bring back my car 3 times for the same issue. The service dept is just not competent. They also never have loaner vehicles. For this being a luxury brand there is ZERO white glove service here. More

Another dealership sold me a mess. 50 miles home the check engine light came on which means they cleared the codes. I called Maserati of Wilmington Pike in need of help. This staff put up with my anger, check engine light came on which means they cleared the codes. I called Maserati of Wilmington Pike in need of help. This staff put up with my anger, not directed at them purposely, put up with my whining, Treated me with respect, helped me out on price of rims, fixed the car, took it out to get it detailed and handed back. There was one more small issue with a censor that I took it back for...It was an $800 charge but they didn't charge me a dime. I dropped it off, went on vacation, came back and picked it up on the day promised when I got back. They habded me the keys and said we're not charging you, we appreciate you bringing it here and the money you've already spent. To Josh, Hanna, Chelsea and the whole crew behind the scenes...thank you so much for such respectful and professional service!! More

Had to get my tire and rim fixed. Hannah from the service center went above and beyond to help me with the warranty and repair. I greatly appreciate her help with getting my car fixed. center went above and beyond to help me with the warranty and repair. I greatly appreciate her help with getting my car fixed. More

Bought a Jeep from Maserati of Wilmington Pike. It was a great experience. Deneen was great. Customer service was excellent and the car dealership was very clean! great experience. Deneen was great. Customer service was excellent and the car dealership was very clean! More

One of the worst dealership experiences I have ever had! I was misled on the price of the car I wanted to buy and misled on the value of my trade in. I came in trying to buy a car outright and the salesman I was misled on the price of the car I wanted to buy and misled on the value of my trade in. I came in trying to buy a car outright and the salesman insisted on me financing the car. He didn't even entertain an outright purchase so he could push me to finance something. The general manager allowed the used car manager to hold my car key and kept me on the lot for an addition 90 minutes after the "deal" fell apart. When the used car manager returned my car key I asked if it was common practice to hold the key of a car that the dealership did not own and to take the key off the lot. The used car manager responded in an aggressive and threatening tone of "how dare you ask me such a question". In trying to continue to sell me on the car, the general manager came out and was pointing to another consumer and said "see this car? I'm going to kill them on that car. I don't worry about small deals like yours". He said that the dealership made 500k a month in sales and that a deal like mine wasn't worth his time. It was by far the most unprofessional interaction I've experienced in the auto-shopping environment. I will never purchase a vehicle from a Mike Piazza dealership, especially Maserati of Wilmington Pike. More

Worst experience I have had. They don't value my money or my business. The don't stand by the product they sell. Extremely unhappy. I would never shop here again. I have had issues with my car since the very my business. The don't stand by the product they sell. Extremely unhappy. I would never shop here again. I have had issues with my car since the very beginning that they can't fix and they have refused to do anything about it. More