Maserati Alfa Romeo of Wilmington Pike

Terrible customer service Worst experience ever. They have a low customer service output when dealing with minorities as if our money doesn't matter. I bought a Maserati Ghibli Worst experience ever. They have a low customer service output when dealing with minorities as if our money doesn't matter. I bought a Maserati Ghibli 2016 that has a defect with the radio system. I have had the problem since I purchased the vehicle. The dealership can't figure out the problem and is refusing to buy back or give me a replacement vehicle. The dealership had my car for over 2 months. I was told They would give me a rental while they tried to figure out the problem. They sent me to enterprise to get a vehicle. After I returned the vehicle they refused to pay the bill and I was chargered $3100 for the rental. Purchasing from them was a huge mistake and a slap in the face. I would encourage any hard working tax payer espically minortites to shop elsewhere. More

Sometimes the right car is at the wrong dealership. I worked with Donna in Sales, who was great. Kind, level-headed, reasonable, attentive at every stage. This review is NOT about her. It’s about the pr I worked with Donna in Sales, who was great. Kind, level-headed, reasonable, attentive at every stage. This review is NOT about her. It’s about the process and the dealership around her. Went in to look at a pre-owned car. Test drives went very well. Then I said I wanted to have the car inspected by a third party, on my dime, before closing the deal. Jamie, the General Manager, intervened. He insisted they had thoroughly looked the car over and found that it didn’t need any significant repairs. They then pressured me to close the deal immediately. When I told them I wouldn’t buy it without a third-party inspection unless they lowered the price dramatically, Jamie berated me as though I were some punk kid trying to lowball him. He eventually relented and I had the inspection done. The car turned out to have several fluid leaks, a lot of undercarriage corrosion including two important parts that had completely disintegrated, and a few other things that needed repair. Jamie dismissed all of this, didn’t budge on the price, and went right back to playing hardball (e.g. “you know what kind of car this is, right?” “I could get so much for this at auction tomorrow.” etc.). He also talked up the car’s great service history, which I knew from my own sources was more checkered than he was letting on. Jamie completely blew off all my concerns, harping on the car’s great cosmetic condition. The paint had visible swirl marks and there was clear evidence of body work. He insisted that he knew what he had with that car, and why it was special. His comments showed that he knew little about it other than that it was a fairly clean one-owner car in a desirable color. He eventually dropped the price just enough that I was comfortable, and Donna and I moved to close the deal. When we talked financing, all they showed me were monthly payment amounts -- no itemization of the purchase total, no interest rate, nothing but “X dollars per month for Y months”. Those amounts were almost double what they should have been. It took a good 30 minutes to get them to show me the numbers behind the payments. When they finally came back, the monthly payment numbers had magically gone down -- but the interest rate was still more than twice what I had been approved for elsewhere. When I balked, they said I had to agree because their offer had been contingent on financing through them. That of course was completely false. Fortunately they backed off just enough and we closed. Afterward, I had the opportunity to double-check the service history they had shown me. I already knew about several service events and repairs they hadn’t told me about. Then I made another short phone call to a shop and discovered that two more major repairs – one for the body, one for the engine – had been omitted from the records I had been shown. Convenient, as those repairs would have significantly impacted (no pun intended) the vehicle’s value. Then I found out it had taken them a few weeks to submit the registration and title transfer paperwork to the DMV -- something that takes a competent dealership no more than a few days. The dealership told me they had 90 days to submit it. The actual number is 20. It’s one thing for a used car to have gremlins that aren’t visible at the point of sale, for salespeople to gloss over the faults that are visible, for a manager to want top dollar for a car he thinks is special, and for people to make simple mistakes. It’s another thing for someone at a dealership to consciously misrepresent himself and a car in ways that are so easily proven false, to act dismissively and condescendingly toward a customer trying to negotiate in good faith, and to be systematically incompetent. I’d fully expect that from used car lot shysters. I do not expect it from the representatives of brands like Maserati and Alfa Romeo. Irony: They’ve since asked me multiple times for a review. I’ve told them I can’t honestly write a good one, and I’ve explained why, in private. They haven’t even gestured at acknowledging my concerns. So, here’s the review. More

Great dealership! Just bought my Maserati Levante today. Tonya Johns and Jamie Difebo were amazing to work with and kept to their word about making the numbers work for Just bought my Maserati Levante today. Tonya Johns and Jamie Difebo were amazing to work with and kept to their word about making the numbers work for me. I am so happy with the service and professionalism I received from Maserati of Wilmington Pike I would definitely recommend them to anyone looking for a great price and service!! If I could rate more than 5 stars I totally would More

Merry Christmas...oops, sorry, give it back!! Although these folks are eager and appear motivated, they failed mightily in attending to this customer. Showed up at their dealership and was traded- Although these folks are eager and appear motivated, they failed mightily in attending to this customer. Showed up at their dealership and was traded-up from a $69K car to a $97,000 2017 Maserati knocked-down to $86K or so. Nice deal. "OK, Bill, financing's no problem...stick around (three hours while our understaffed dealership does 100 things at once)." And I dealt with the sales manager himself. OK... All the calls are allegedly made, I sign all the paperwork, 20 pages worth, and am offered the car to drive home the same night. I decline...out of time, because the dogs have to be walked. On my WAY TO THE DEALERSHIP the next morning, I get the call: "Hold on...now there's a credit issue..." Long story short, very strict Maserati Finance declined me. OK...not the dealership's fault... BUT...what kind of dealership is so negligent (or greedy) that they "approve" a customer before he's approved? Print everything out, tell him he's "done", and then pull the rug out from under him? I even spoke with Piazza Group co-owner Tony Piazza, who was defensive but offered no assistance. Even with 20 dealerships in their hands, they offered no apologies, no calls, no alternative offers...NOTHING! So, deal with these guys at your own risk. Their job seems IMO to be only to churn cars quickly with no thought as to the customer...only to the bottom line. xxxx, I'm so mad, I've dumped family member Mike Piazza's Mets (lifetime fan) and gone to the Yankees. At least with the Yanks, you know what you're getting AHEAD of time! Of course, the dealer may counter this commentary - it's his right. But if you're thinking about buying a Maserati from these amateurs, go somewhere else. More

Great customer service and great dealership I recently bought a Lexus from them. Both Keo and Derek were highly professional. I had a great experience with the dealer. My car is great and the de I recently bought a Lexus from them. Both Keo and Derek were highly professional. I had a great experience with the dealer. My car is great and the dealership is great too. When they came to know that I own a BMW Z3, they were excited and showed me the BMW Z8. That is one cool car. More

Great first purchase The visit to this dealer was fun, engaging and all out simple. Upon arriving, the sales rep, Keo, greeted with me with much courtesy as it was my firs The visit to this dealer was fun, engaging and all out simple. Upon arriving, the sales rep, Keo, greeted with me with much courtesy as it was my first car purchase. I took a test drive in a Sabaru (the best offer i could find), was even given helpful pointer on driving a manual transmission, and it was an overall fun experience. We were able to confirm a deal that is beneficial for both parties, and they did their best to create a deal that would be within my budget. The process of financial aspect was simple and so was taking care of the paper work. I'm happy to have my first car purchase with Maserati of Wilmington Pike. More