Maserati Alfa Romeo of Wilmington Pike | Page 12

It may be beneficial to offer a variety of snacks or refreshments, in addition to coffee, for customers who are waiting for a few hours for their vehicle to be completed. refreshments, in addition to coffee, for customers who are waiting for a few hours for their vehicle to be completed. More

Josh and Jamie were excellent. I appreciate everything these two guys have done for me. I appreciate everything these two guys have done for me. More

Claimed they didn't accept Mopar Maxcare . .. went to another dealer that did. Poor service .. went to another dealer that did. Poor service More

They were great with picking up my car and getting me coverage under my tire warranty for 2 tires, made a big difference coverage under my tire warranty for 2 tires, made a big difference More

Michelle showed genuine concern for the issue and wanted to know more details. Both Michelle and Josh were enthusiastic and engaging to deal with. I can't recall that I've ever been able to discuss an issue to know more details. Both Michelle and Josh were enthusiastic and engaging to deal with. I can't recall that I've ever been able to discuss an issue directly with a tech before, for any make at any dealership. That really established a high level of trust to be able to talk with the actual person working on the vehicle before and after the repair/update process. More

Knowledgeable. Professional. Patient. I have little knowledge of this vehicle and do not drive it often. Mike Lawson was very patient explaining the process. The Professional. Patient. I have little knowledge of this vehicle and do not drive it often. Mike Lawson was very patient explaining the process. The work was completed and I appreciated the evaluation of work to be done. However, I am getting Safety Recall notices on the Brake Pedal Connection from FCA. I was told it wasn’t necessary but FCA tells me that it exists in certain 2019 AR Stelio vehicles. Now what? More

The transaction was smooth. Jamie and team were welcoming and friendly. However, there was lack of communication between the sales team, Jamie, and finance team. I ended up payi Jamie and team were welcoming and friendly. However, there was lack of communication between the sales team, Jamie, and finance team. I ended up paying more for getting a new registration for the car when the existing registration an easily be transferred to the new car. In addition, at the time of delivery, the sales team didn’t have a strong knowledge of the car features and interior designs, which I’m figuring it myself. More

We had a flat tire. The pump wasn’t operable when we opened it so we went to two gas stations to inflate the tire unit to find out the was a broken seal on the spare. W The pump wasn’t operable when we opened it so we went to two gas stations to inflate the tire unit to find out the was a broken seal on the spare. We picked an inflated spare up from Josh at the dealership and scheduled a time a few days later for a replacement tire. After dropping off the car, we are told they didn’t have the tire in stock and it would take a few days to get. (We bought the car from them and scheduled a appt to have it replaced. You’d think they’d have the tire ready). After picking up the vehicle, we discover the next time we went to use the trunk that the new spare tire had never been put back in the Spare tire holder underneath the trunk. It was only left in the trunk area. Additionally, the pump was never replaced. So now we have no pump to inflate the spare tire should we have another flat. Disappointed all the way around in this dealership. More

Upsetting did not accept our romeo warranty company, FIDELITY which we purchase at time of buying car. Would not work with us to call FIDELITY company, FIDELITY which we purchase at time of buying car. Would not work with us to call FIDELITY More

very disaapointed, the car was listed as 26242 miles on autotrader and on the dealership website, when i got the car delivered to my house it was over 29000 miles, this is more than 3000 miles differences, autotrader and on the dealership website, when i got the car delivered to my house it was over 29000 miles, this is more than 3000 miles differences, the salesman "Austin" promissed to do something about it but he didn't. that is very dissapointing. More