Maserati Alfa Romeo of Wilmington Pike | Page 12

Waste of time and money, had to go three times to fix an issue. Then was told it would be 8k to fix the issues with the car issue. Then was told it would be 8k to fix the issues with the car More

Very disappointed in the service department and the super inflated bill that presented to me. I came in for an oil change and reason for the check engine light being illuminated & was presented with a $1000 inflated bill that presented to me. I came in for an oil change and reason for the check engine light being illuminated & was presented with a $1000 invoice. I expressed my extreme displeasure and the lady who cashed me out said she would have the GM call me to discuss. I never heard from the GM. I am very disappointed & I am a good repeat customer of this dealer. I have never had had the Alfa serviced elsewhere. More

Reservation mixup. Other problems not addressed. Rude service. Car not washed. Much to be desired. Other problems not addressed. Rude service. Car not washed. Much to be desired. More

The were able to take my car earlier. Then expected and it was finished earlier then expected I used the drop off service and it was easy. Then expected and it was finished earlier then expected I used the drop off service and it was easy. More

Went in for an oil change everyone was friendly knowledgeable and answered all my question. Service was completed quickly. Will definitely take my car back again. knowledgeable and answered all my question. Service was completed quickly. Will definitely take my car back again. More

Great dealership do deal with. The manager Jaime is a great person. Keith, the salesman was very helpful. Everyone made my experience at the dealership a great one. Thank you again The manager Jaime is a great person. Keith, the salesman was very helpful. Everyone made my experience at the dealership a great one. Thank you again. More

Always excellent. Staff & Service AAAAAAA+++++ Recommended to the highest level. Always great and a good work Staff & Service AAAAAAA+++++ Recommended to the highest level. Always great and a good work More

My experience was absolutely seamless. Communication was thorough, the service was stellar, and the professionalism exceeded expectations as I had forgotten items in the loaner vehicle and Communication was thorough, the service was stellar, and the professionalism exceeded expectations as I had forgotten items in the loaner vehicle and they took action to get them back into my hands. They changed the way I view a generally daunting task! More

I've had good experiences with them and not so good experiences. My last experience wasn't so good. I took my car in for an oil change, and waited for a while before I was told there were other thing experiences. My last experience wasn't so good. I took my car in for an oil change, and waited for a while before I was told there were other things that needed to be done and it would be 3-4 HOURS. I wasn't offered a car or a ride, and when I arranged for my own transportation back home, I found my car not in the garage being serviced, but out front in the parking lot next to the space where my ride was parking. When I finally found someone to ask about this, I was told that there was another vehicle in line before my car and mine would be serviced after that. I WAS NOT called with an update later in the day and when I decided to call THEM, to find out when it's get my car back, the dealership was closed! After waiting until the mid afternoon the next day updated, I called THEM and they said it would be later in the day! When I complained that a day and a half was far from the 3-4 hours I was quoted, they said it could be ready by the time I got there. After all of the warranty work had been completed, my oil change (what I went in for) was over $300! I wish I had been informed that a basic oil change would cost so much, as I was not financially prepared for that amount. The customer service was not what I'd experienced previously, which of course was disappointing. More

Charged me $1,300 to diagnose and fix an issue. Several trips back & forth later, the issue has not been fixed, they refuse to refund the erroneous $600 “diagnosis fee”, handed me my keys with a sh Several trips back & forth later, the issue has not been fixed, they refuse to refund the erroneous $600 “diagnosis fee”, handed me my keys with a shrug, and have since ghosted me. One of the worst ordeals I’ve ever dealt with at ANY dealership. More