Maserati & Alfa Romeo Of Monmouth

TERRIBLE! Complete waste of time! Dishonest all around! I wish I had believed all of their negative reviews! It would have saved me time & frustration. I called the dealership to make sure the car I wanted w wish I had believed all of their negative reviews! It would have saved me time & frustration. I called the dealership to make sure the car I wanted was still available. The sales rep Brian who we had talked to the day before was with other clients so the receptionist relayed messages for us. Told them we were coming up to get the car but we lived 2 hours away. Got there inspected the car, drove the car & went to sit down to work the numbers. That is when we were told there was other people looking at the car. I offered to buy it immediately but I was told by the finance manager that that’s not how it works. Sat around for 45 minutes while the finance manager was working “our numbers”. I finally had enough & asked what was taking so long & that’s when I was told they sold the car to the other people. So many things were handled wrong at this dealership! I should have been told immediately that there was someone else looking at the car. Instead they used my family as a pawn against the other people & wasted my time. They ran my credit with no intention of selling me the car! More

Excellent service salesman was a gentleman help me with everything I need to get the car went out of his way give him 10 stars all the way!! Def will Recommend him everything I need to get the car went out of his way give him 10 stars all the way!! Def will Recommend him More

First I would like to state that I shopped around in numerous dealers and had successfully closed many deals for me or my relatives. That being said I had an incredible experience with Maserati & Alfa o numerous dealers and had successfully closed many deals for me or my relatives. That being said I had an incredible experience with Maserati & Alfa of Monmouth dealership that I would like to share to benefit all the customers looking for a great deal with the least amount of hassles. I was first welcomed by Mr. John Izzo he is one of best sales person out there! he was very thorough in explaining the different vehicle options and helped me make a decision to buy or build one exactly as I wanted! I also ended up getting my wife a car as well! Once I was set on the built I was introduced to Mr. Nestor one of the sales managers to work on the financial aspect. He was extremely knowledgeable and helpful. He took care of all my concerns, requests and questions. He will definitely work with you and will make sure you leave with the best deal possible. I highly recommend to ask for John to help you!! All in all, Maserati & Alfa of Monmouth team made my buying experience fun while also ending up with a great deal! I am definitely coming back here for my next car! More

This is the worst place ever to go spend your money. My husband was very excited to get his new ride, he felt like he choose the right place because the workers were so attentive and made sure the deal was husband was very excited to get his new ride, he felt like he choose the right place because the workers were so attentive and made sure the deal was easy, however this is all a lie to get you to sign papers and then treat you like total garbage. The paint job was distasteful, the tires looked like if the person was drag racing, the rims were all scraped and one on the wipers were the fluid comes out of was not working. He visited this place numerous time to get his problem rectified, and it was a waste of time, an entire month has passed by and all they give is false promises and a bunch of lies. If you are a new customer, take your money and run far away, it’s definitely not worth the headache ! More

Don't bother visiting them. I realize the pandemic was Don't bother visiting them. I realize the pandemic was tough on certain businesses but didn't expect M&AF of Monmouth to get desperate for footfalls Don't bother visiting them. I realize the pandemic was tough on certain businesses but didn't expect M&AF of Monmouth to get desperate for footfalls. Had scheduled an appointment for today 10/11 to test drive 2 cars. When I reached the dealership, I'm informed the salesperson wasn't around and the cars that I was scheduled to test drive were being serviced. I had driven an hour to reach there. Your time and money is better spent elsewhere. More

The service here is great! My vehicle was having some issues that I needed to be fixed ASAP. Anna was wonderful & a great help!! This place is so beautiful!! Anna made sure to keep me updated. I absolute issues that I needed to be fixed ASAP. Anna was wonderful & a great help!! This place is so beautiful!! Anna made sure to keep me updated. I absolutely loved the service here. More