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Marty's GMC - Service Center

Kingston, MA

4.6
919 Reviews

919 Reviews of Marty's GMC - Service Center

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August 12, 2019

Quick and easy. I recently brought my 2018 Sierra in for a routine maintenance before driving out of state on vacation. Between the getting me in with just a couple More

by OLDY5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael (Service), Derek Izzo
August 12, 2019

Comfortable Oil Change. A know it is a routine service, but your men and your place made it a pleasant experience. The service writers are very professional. The waiting roo More

by JimT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None of the above
August 08, 2019

Oil change and tires rotated Always a pleasure to do business with Marty's. The staff is very knowledgeable and friendly. My truck was serviced quickly and they answered question More

by MS3PV
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Connor
August 07, 2019

H3 Hummer serviced Went in for service... Seized skid plate bolts and fog light replacement . . They checked out my vehicle and found other issues then consulted with me More

by rockaliens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael J. Kelleher
August 06, 2019

Happy Lift Second new GMC I've purchased from Marty's. Very happy with sales and service. After purchase I bought their lift kit and had it installed through Mar More

by bradleygtx1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Ihlefeld
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sid Dailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Malley
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Backman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Mello
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Mitchell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sid Dailly the finance dude and Peter in service, Lenny Lima, Lisa Keohan, Derek Izzo, John Kesten
August 05, 2019

Best service second to none I came in and I was cheerfully greeted by the service staff I have had several dealings with a William Horte and I have to say he is top notch More

by Fisherman3807
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Horte , Lenny Lima
August 05, 2019

Terrible customer service. The men are very Arrogant with Poor customer service, communication and knowledge. I will think twice before ever doing business with Martys ever a More

by ANDREA_MIKKOLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Mello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Kelleher
Aug 12, 2019 -

Marty's GMC responded

Andrea, i am sorry that you feel that you were treated so poorly. I believe that communication is critical in maintaining a strong customer relationship and clearly we failed you in that respect. It is especially important when explaining the differences between an advertised special and need service work that goes beyond the special. We will continue to work on our customer service, presentation, and communication skills.

August 03, 2019

Great Service and parts supported by Sales Great Team Fun to deal with always on time waiting area very nice and Receptionist Great to talk to Thanks Mike More

by GMC22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Ihlefeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Whalen and Brian, Bill, Brian D , Derek Izzo
August 02, 2019

Fantastic My overall experience both times I at least my vehicle has been Fantastic Paul treat you like a friend and makes the whole experience quick easy and More

by nicholasquinlan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Malley
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 31, 2019

Great Experience as Usual Always really impressed with the service group at Marty’s. They are extremely honest and up front and Peter is the best. I am really not inclined to More

by DLANKOWSKY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Conor and Peter
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