Marty's GMC - Service Center
Kingston, MA
816 Reviews of Marty's GMC - Service Center
Great service Service employee Kept me informed about all the work being done on my car. Giving me why it was being completed. Also, Fulfilled all recall requiremen Service employee Kept me informed about all the work being done on my car. Giving me why it was being completed. Also, Fulfilled all recall requirements More
had low tire pressure. brought car in. had nail in tire Excellent service. repaired my tired that had nail in it and checked tire pressure on all tires. Called in am. Said to bring car in after 3. Th Excellent service. repaired my tired that had nail in it and checked tire pressure on all tires. Called in am. Said to bring car in after 3. They took me right away. Thank yo, More
Forgotten & Almost Ripped off! I had mentioned when making my appointment that I would need a ride home while my vehicle was being serviced. When I got to service to drop off my ve I had mentioned when making my appointment that I would need a ride home while my vehicle was being serviced. When I got to service to drop off my vehicle, the rep acted like he didn't know that I needed a ride-maybe it was never noted by the other person I spoke to. I was told to sit in the waiting room and someone would be with me soon. After waiting 45 minutes, I went back to service only to find out they forgot about me. 2 of my services were routine-oil change and recharge A/C. The other service was to check on the headlight assembly since I was told I would need a new one since the bulb had melted into it. I was quoted $995 to replace it!!!!!!!!!! This seems like I am being ripped off. I will end up buying one and installing it myself by watching a YouTube video. I also inquired why I was charged $229 to just recharge my A/C. I mentioned another service place that was only $135 for the same job. The rep deducted $60 off my total. Now, had I not said anything, I would have been charged and paid the full amount. This to me does not seem ethical. How many other people are being overcharged and not questioning it?! I was given a free car wash for my troubles. I have been a customer of this dealership since 2008, purchasing 2 new GMC Acadia SUVs and send my husband there who had been going to a Chevrolet dealership. He has since taken his service elsewhere and I am thinking about doing the same. I don't trust Marty's GMC. More
Attempted Felony Fraud Face Book asks what's on my mind....WARNING NOTICE Attempted Felony theft by Marty's GMC dealership in Kingston. Failed attempt...... My 2014 GMC S Face Book asks what's on my mind....WARNING NOTICE Attempted Felony theft by Marty's GMC dealership in Kingston. Failed attempt...... My 2014 GMC Sierra, (that I bought from Marty's GMC) inexplicably lost power, I had it towed to Marty's on the same day, Saturday Jan 27th. They were able to get to it on Tuesday Jan 30th. At 1:00 PM Tuesday I was called at home by the Service Department, this person explained that they had located the issue under the Sill plate of my drivers side door. He explained that moisture had corroded the wiring and that they would need to replace a section of that wiring. He explained that their policy was to ask for the customer's permission prior to doing any work. I asked if it was hard to get to? He said that they remove the outer cover and under that was another cover they would unscrew to expose the wiring. I asked how much, he said between $500 and $600 hundred dollars with parts and 5 hours labor. (I thought 5 hours labor sounded odd/excessive after I hung up), but I gave permission to do the work. This transpired at 1:00 PM remember. At 2:30 PM only 1 1/2 hours later, I went to pick up some things from Lowes in my sons truck, as I went by Marty's I see my truck out in their lot. So I stop and take a picture of it on my phone. Now I am curious. I go to Lowes and buy my items, on the way back past Marty's at 3:00 PM I still see my truck in their lot...... I take another picture on my phone. At 3:04 Marty's calls me, the Service Department tells me the truck is all apart and they are working on it in the bay and that should be able to come get it between 4:30 and 5 PM....I just looked at it outside in their lot 4 minutes ago.....I say, "so its in the bay and they are working on it?" to make him repeat the statement, he said 'yes'. I go pick up my wife and go straight back to Marty's, my truck is STILL sitting outside in the same spot in the lot at 3:23 PM.... We go inside and we ask to see the General Manager in his office. I outline this story to him and tell him that Marty's has now lost all credibility with me. That the problem that had been outlined to me on the phone was probably not the real issue at all. The truck was in the lot, and they wanted to charge me for 5 hours labor for time that they obviously did not spend, that is Felony THEFT! (Theft of $250 or more IS a felony) The General Manager went to talk to the shop and service department. When he came back he claimed it was a communications problem, the head of the shop had the mechanic fix the problem without telling the service department..... I said that I know your policy is to call a customer BEFORE any work is done, so the shop manager violated that policy?? And I pointed out that it did not explain why the Service Department called me at 3:04 and told me the truck was apart and would be ready by 5 PM? As if he was looking at it in the bay himself? The General Manager said that he would "eat the bill" and that there would be No Charge, he put N/C on the bill. The Bill states a $550 labor charge, the Part was only $4.00?, a Misc. charge of $27.50?, (must have been for their lunch), tax of $1.97? and total of $583.47.........It costs $550.00 to put in a $4.00 part?? What cost only $4.00 on a truck??? The General Manager said that this was an "isolated incident", I said the only thing 'isolated' about it was that I came by and caught the fraud, something that I suppose never happens, that is why it was 'isolated' ! I tell him I would have been the one to 'eat the bill' if I had not been off from work that day.... This is a heads up to anyone that has or will have dealings with Marty's GMC in Kingston. I can never trust them again, and will never go back there. This is how they treat a customer who has bought two trucks from them? Beware. Honesty and integrity are things that SHOULD happen when no one is looking. More
Excellent sales no pressure very friendly Everyone is very friendly and helpful make you feel valued as a customer the service dept and service writers seem very knowledgeable and friendly. Th Everyone is very friendly and helpful make you feel valued as a customer the service dept and service writers seem very knowledgeable and friendly. The parts counter guy was also very helpful More
Emergency Earlier this summer , while traveling on Route 3 South , my 2011 Buick Regal Had an electrical issue with the shift and ignition , couldn't shut the c Earlier this summer , while traveling on Route 3 South , my 2011 Buick Regal Had an electrical issue with the shift and ignition , couldn't shut the car off or get out out of gear? I pulled in to this dealer and asked for help to at least get the car shut off. The service Rep told me they didn't have anyone who could help sorry! I drove to another Buick dealer an hour away and they took the car right in and arranged for my repairs. More