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Marty's GMC - Service Center

Kingston, MA

4.6
816 Reviews

816 Reviews of Marty's GMC - Service Center

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January 11, 2019

Great service Service employee Kept me informed about all the work being done on my car. Giving me why it was being completed. Also, Fulfilled all recall requiremen More

by JOANB34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember the name of the serviceman who kept me informed
Jan 18, 2019 -

Marty's GMC responded

Hi, we really appreciate your positive review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

January 08, 2019

had low tire pressure. brought car in. had nail in tire Excellent service. repaired my tired that had nail in it and checked tire pressure on all tires. Called in am. Said to bring car in after 3. Th More

by jwhittemore1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Connor Scott Stewart
April 30, 2018

Forgotten & Almost Ripped off! I had mentioned when making my appointment that I would need a ride home while my vehicle was being serviced. When I got to service to drop off my ve More

by orcinus73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason, Bill
February 05, 2018

Attempted Felony Fraud Face Book asks what's on my mind....WARNING NOTICE Attempted Felony theft by Marty's GMC dealership in Kingston. Failed attempt...... My 2014 GMC S More

by Mshean
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Kevin Ihlefeld G.M.
Feb 05, 2018 -

Marty's GMC responded

Mark, I would again like to apologize for the stress that we caused you when repairing your truck. It is truly unfortunate. As we discussed, and to reiterate, the underlying issue was , in fact, an issue of our internal communication. It seems that you forgot to include an important detail above, the one that actually set this regrettable incident in motion. Specifically that we called you at approximately 10 am to discuss the job and need repairs. You did tell me when we met that you did receive that message and that you were outside busy with snow removal. The call at 1:00 pm was from you in response to the message left earlier. Being unable to respond quickly we were faced with a situation involving a truck that does not run in a bay preventing any work from being done on your truck or another customers vehicle, and a hardworking technician whose livelihood relies on being productive Our service director did make the judgement to press forward on the repair to your truck. Regrettably, that decision was not clearly communicated to the adviser. Several hours later (1:00 pm) when you did return the call our adviser presented the job as he intended to hours earlier. He was not aware of the decision made earlier by our service director to move forward with the repair nor did he check as he should have. There was no malice or fraud, only an effort to diagnose and repair a vehicle in a timely fashion. That effort was clearly turned on its head and we are truly sorry for that. Again, we are sorry, Kevin Ihlefeld General Motors

October 19, 2017

Excellent sales no pressure very friendly Everyone is very friendly and helpful make you feel valued as a customer the service dept and service writers seem very knowledgeable and friendly. Th More

by Jim m
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Simmons
September 19, 2016

Emergency Earlier this summer , while traveling on Route 3 South , my 2011 Buick Regal Had an electrical issue with the shift and ignition , couldn't shut the c More

by Buickguy1968
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
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