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Marty's GMC - Service Center

Kingston, MA

4.6
852 Reviews

852 Reviews of Marty's GMC - Service Center

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June 18, 2019

Top Notch as usual Service department is awesome! Start to finish Martys GMC is top notch. It’s a pleasure doing business with them. I highly recommend their service de More

by cgordy64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Ihlefeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 17, 2019

Great service Connor in the service department was so helpful. He was able to get us in before our vacation for an oil change and tire rotation. He was a pleasure More

by Natdoh508
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Connor
June 15, 2019

Service I called the day of my appointment to see if it was possible to come in and it was and it was done well and very swiftly. More

by LAP411
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Ihlefeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 12, 2019

Very good The appointment went well. Nice waiting area. The service dept very professional. Work and recall was done very well. First service for new Terrain More

by Brad Wyman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Lima
June 10, 2019

Always happy with my service Everyone is kind and helpful. They’re always updating you on your status and time remaining to complete service. I feel confident in the service and f More

by JMurph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Ihlefeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sid Dailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Malley
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Backman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Mello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lenny Lima, Lisa Keohan, Derek Izzo, John Kesten
June 10, 2019

The Service Department takes care of what I want I need done I’ve been happy with the knowledge and research Service does in my behalf. The know their stuff. Michael Kelleher understood about my wanting to delay More

by MRTELCON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kellehet
June 10, 2019

Very professional Courteous and pleasant to deal The best could not ask for a better experience , very timely professional pinpoint accuracy on diagnostics greatly reduced our downtime , always t More

by John5456
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Kelly
June 08, 2019

Continued Service Department Excellence-10 Years + I gave Marty’s a five-star rating as their service department is run by a skilled and concern staff who works straight out to gives me the best servic More

by FRVONB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kelleher, Lenny Lima
June 04, 2019

Excellent service department I called the dealership because I had an issue with my car and felt it was not safe to drive or wait to have it looked at. I went in the tow truck kno More

by rcarlozzi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
June 04, 2019

Poor Communication in the Service Department Communication is non existent. Scheduled an appointment online. Online advertised special included oil change, tire rotation and multipoint inspection More

by Unsatisfactoryservice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Jun 05, 2019 -

Marty's GMC responded

We are very sorry that you feel that way. Unfortunately, the miscommunication occurred when you were at the dealership and discussed your service needs with our consultant and they were slightly different than the online appointment. That is not an uncommon occurrence. Many times customers add to or subtract from the online appointment request when they discuss their needs with a service consultant. Our service department then performs the work as written on the customer repair order and signed off by the customer as they did here. When it was brought to our attention that you wanted an additional service there was no hesitation in immediately bringing your truck into the service department and performing the rotation. We wish you all the best in the future.

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