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Marty's GMC - Service Center

Kingston, MA

4.6
917 Reviews

917 Reviews of Marty's GMC - Service Center

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November 26, 2019

Excellent My experience with Marty’s has been excellent. The maintenance department is very friendly,and answer Any questions I ask them. When I see KEVEN and J More

by MCNEIL115
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Ihlefeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Backman
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 22, 2019

80,000 miles check up I bring my truck in for service when it’s due. They did a oil change and service they also fixed a problem that was worked on 2 other times hopefully More

by Goldfish554
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Ihlefeld
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sid Dailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Mello
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian kelly
November 20, 2019

Service representative rude Have tried calling service manager twice will keep calling until I reach him. I will Never do business with that dealership again! Extremely rude and More

by tessashaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure of associate name
Dec 16, 2019 -

Marty's GMC responded

Tessa, We are terribly sorry that you were upset when hearing about a conversation at the dealership. I believe that, had you been present, you may have had a different impression. Regardless, we always accept the comments of our customers and work to improve our processes throughout the dealership. If you ever find that you need any assistance with your vehicles please know our door is always open and i would hope that you notice the improvements in our processes. Best regards, Kevin Ihlefeld General Manager

November 19, 2019

Brakes The front and rear brakes rotors calipers pads were done. I came home from Maine with dragging brakes. The service department has always been very he More

by Linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory
November 18, 2019

Electrical failures At present, my vehicle has been at Marty’s for more than a week to resolve an electrical problem that was not resolved the previous week when I booked More

by Charles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin and Michael
November 18, 2019

Great service The service department was extremely helpful and friendly. My repair was made quickly and I was kept informed throughout the process. I highly recomm More

by Rebecca
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bill Horte and Connor in the service department
November 15, 2019

Work done properly & on time Made appointment, dropped off car, got shuttle ride, got call when car was ready and picked it up. Adviser was pleasant and helpful. All work appear More

by a customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service adviser
November 11, 2019

Electrical problems A mechanic was immediately dispatched to observe the lighting/electrical issues. These had not been resolved the week before. Erin spoke knowledgeab More

by Charles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael and Erin
November 11, 2019

Recall Notice After receiving a recall notice for reprogramming required for hard breaking pressure, I called to make an appointment at Marty’s GMC. I arrived at t More

by JRSATKUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Admisor Mike and Service Mgr, Peter Whalen
November 07, 2019

Excellent service! I have been bringing my vehicle to Marty’s for service for quite some time now, and they never disappoint! Marty’s is very customer oriented and a ple More

by SLHATCHRN
Recommend Dealer
Yes
Employees Worked With
Peter Whalen
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