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Marty's GMC - Service Center

Kingston, MA

4.6
853 Reviews

853 Reviews of Marty's GMC - Service Center

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August 05, 2019

Terrible customer service. The men are very Arrogant with Poor customer service, communication and knowledge. I will think twice before ever doing business with Martys ever a More

by ANDREA_MIKKOLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Mello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Kelleher
Aug 12, 2019 -

Marty's GMC responded

Andrea, i am sorry that you feel that you were treated so poorly. I believe that communication is critical in maintaining a strong customer relationship and clearly we failed you in that respect. It is especially important when explaining the differences between an advertised special and need service work that goes beyond the special. We will continue to work on our customer service, presentation, and communication skills.

August 03, 2019

Great Service and parts supported by Sales Great Team Fun to deal with always on time waiting area very nice and Receptionist Great to talk to Thanks Mike More

by GMC22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Ihlefeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Whalen and Brian, Bill, Brian D , Derek Izzo
August 02, 2019

Fantastic My overall experience both times I at least my vehicle has been Fantastic Paul treat you like a friend and makes the whole experience quick easy and More

by nicholasquinlan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Malley
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 31, 2019

Great Experience as Usual Always really impressed with the service group at Marty’s. They are extremely honest and up front and Peter is the best. I am really not inclined to More

by DLANKOWSKY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Conor and Peter
July 31, 2019

Top job. The people at the counter we're very helpful and explained everything that would need to be done and suggested up-and-coming maintenance that probably More

by DUXCON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael at the service desk
July 30, 2019

Ultra convenience I arrived only for a state inspection and was treated with extreme courtesy and hospitality. The service writer took my info and proceeded to have More

by JLACASSE3
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
my apologies, I don't remember
July 29, 2019

Excellent Best service staff any where they answered all my questions and sales even made sure that I was taken care I’ll make sure when comes time to purchase More

by Fisherman3807
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Lima
July 28, 2019

R w Bryant Marty’s is wonderful connectioned to my company! New trucks repairs they take care ! ??Great company to work with. Replaced motors . Marty’s is a grea More

by RW Bryant1&
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sid Dailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2019

Service AC 2002 GMC YUKON SLC Service technician did a thorough test of refrigerant and found no leaks on an old car that still works great. He found and replaced a faulty temp co More

by JRSATKUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service technician, Service Manager Pete Whalen, Brian, Mike
July 22, 2019

Quick service Needed my first oil change and a minor issue fixed with the signal for locking/unlocking my car. Bill in service was great as always. Gave me a ride t More

by KBorst
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill
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