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Marty's GMC - Service Center

Kingston, MA

4.6
919 Reviews

919 Reviews of Marty's GMC - Service Center

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July 16, 2020

It’s a great place with talented people that keep me on the road! I smile when I see that my truck was even vacuumed! More

by kazdvm
Recommend Dealer
Yes
Employees Worked With
Lisa Keohan
July 15, 2020

Service department seemed annoyed I was trying to use coupons that they sent to me. The whole checkout process news to be revamped. And communication on length of visit needs to be better. More

by simmonsmv1
Recommend Dealer
No
Employees Worked With
Kevin Ihlefeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lenny Lima
July 10, 2020

I worked with mainly Bill, but also Meaghan, and they were both great. There was a small issue with the car when I left No one’s fault, just a digital thing), but they got me right back in And it was qui More

by Chris
Recommend Dealer
Yes
Employees Worked With
Bill and Meaghan, service department
June 28, 2020

It pains me to say the service appointment awful the work that was scheduled wasn't preformed after a 45 min drive one way to drop it off. On the other hand I'm a customer of the parts department for 20 year More

by billcustom
Recommend Dealer
No
Employees Worked With
Kevin Ihlefeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bruce in the parts department
June 28, 2020

Can’t thank them enough for all they do. Kind and thoughtful people who did everything they could to help me get back on the road More

by Shirley.bradbury
Recommend Dealer
Yes
Employees Worked With
Bob Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Keohan, John Kesten
June 28, 2020

Had great experience. Very nice honest people. All my Had great experience. Very nice honest people. All my questions were answered completely and I left the dealership with confidence that my vehicl More

by DRHOWARD4
Recommend Dealer
Yes
Employees Worked With
Brian and Bill
June 28, 2020

Will always go back to Marty’s where I bought the truck for service because I trust their advice and workmanship. This time they advised me of a future problem that could wait for now rather than incurring More

by BEAN1960
Recommend Dealer
Yes
Employees Worked With
Paul Malley
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 28, 2020

They are always concerned about your situation no matter how small. The problem is always resolved promptly. Workmanship is always of the uqp most quality More

by RJT254
Recommend Dealer
Yes
Employees Worked With
Sid Dailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 27, 2020

Great dealership quality work and the staff is very helpful very convenient location for me to travel and not over priced work gets done quickly also More

by Stephrose90
Recommend Dealer
Yes
Employees Worked With
Kevin Ihlefeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 27, 2020

Classic Service Dept clip joint scammers DO NOT get Classic Service Dept clip joint scammers DO NOT get service here - Came in with A/C blowing hot - charged $200 and returned car blowing warm a More

by W_pearlman
Recommend Dealer
No
Employees Worked With
Paul Malley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

Marty's GMC responded

Walter we are sorry that the A/C recharge did not work this year and that your Canyon now requires a new compressor. This can happen on an 11 year old vehicle. We understand that it is disappointing, especially when it had worked in 2015 and 2017 when we performed the recharges at your request. Of course, at those times the compressor was operational. Regarding your brakes there is a scraping in the front left and the pads are at 20%. Our job and responsibility is to make you aware of the concern. We also present options, from basic pad replacement to an overhaul of the brake system if it were to become necessary. I don't think anyone would argue that if one chose to drive their brakes down to zero they would most likely need a much more extensive and expensive brake system repair. I apologize that this was not communicated more clearly and you took it as a scare tactic. We will work on our communication.

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