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Marty's GMC - Service Center

Kingston, MA

4.6
853 Reviews

853 Reviews of Marty's GMC - Service Center

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December 11, 2019

Understanding the customer's point of view. I worked with Conner in the service department. I asked his a rather "touchy" question about costs of tires. He did not get defensive nor react, rath More

by PASTORBBWELCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Backman
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 09, 2019

As always Brian and Glenn to great care of us Whenever I go there Brian in service makes things easy to understand and patient but really knows his business on whatever job I need done and between More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian and Glen
December 09, 2019

Thanks Marty's. Always Can Count On You! Marty's was great in repairing my car and had a coupon to make things even less expensive! Thank you to all the service team that helped. More

by Byrnesie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Lenny Lima, Lisa Keohan, Derek Izzo, John Kesten
November 29, 2019

Absolutely exceptional! Yesterday I had car problems w/ my GMC Acadia. I called the place where I bought it and they couldn’t help me. I called Marty’s, where my husband & I More

by kperrydc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Horte
November 27, 2019

snow plow removal ( wire harness an bracket) service was spectacular ( thnk u peter whalen ) an work was completed much quicker than anticipated.. 1 day on extremely shirt notice .. will al More

by hefnerlee1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
peter whalen
November 26, 2019

New car 1st service Recently had my new car serviced after a reminder from Paul Malley that service was due. Service was completed as requested, quickly and accurately. More

by tbuckman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Malley
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 26, 2019

Excellent My experience with Marty’s has been excellent. The maintenance department is very friendly,and answer Any questions I ask them. When I see KEVEN and J More

by MCNEIL115
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Ihlefeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Backman
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 22, 2019

80,000 miles check up I bring my truck in for service when it’s due. They did a oil change and service they also fixed a problem that was worked on 2 other times hopefully More

by Goldfish554
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Ihlefeld
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sid Dailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Mello
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian kelly
November 20, 2019

Service representative rude Have tried calling service manager twice will keep calling until I reach him. I will Never do business with that dealership again! Extremely rude and More

by tessashaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure of associate name
Dec 16, 2019 -

Marty's GMC responded

Tessa, We are terribly sorry that you were upset when hearing about a conversation at the dealership. I believe that, had you been present, you may have had a different impression. Regardless, we always accept the comments of our customers and work to improve our processes throughout the dealership. If you ever find that you need any assistance with your vehicles please know our door is always open and i would hope that you notice the improvements in our processes. Best regards, Kevin Ihlefeld General Manager

November 19, 2019

Brakes The front and rear brakes rotors calipers pads were done. I came home from Maine with dragging brakes. The service department has always been very he More

by Linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory
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