Marty's GMC - Service Center
Kingston, MA
853 Reviews of Marty's GMC - Service Center
Understanding the customer's point of view. I worked with Conner in the service department. I asked his a rather "touchy" question about costs of tires. He did not get defensive nor react, rath I worked with Conner in the service department. I asked his a rather "touchy" question about costs of tires. He did not get defensive nor react, rather he did research, showed me the research and explain GMC's point of view. I thought to myself, "This young man must have a Master's Degree in Diplomacy" since he was SO professional and kind. I was both stunned and delighter; he also treated me with the utmost kindness and respect. He is a major assent to Marty's GMC-he should be highly commended! Thank you, This is my first lease and my first encounter with Marty's GMC. Dr. Barb Welch More
As always Brian and Glenn to great care of us Whenever I go there Brian in service makes things easy to understand and patient but really knows his business on whatever job I need done and between Whenever I go there Brian in service makes things easy to understand and patient but really knows his business on whatever job I need done and between him and Glen I wouldn’t bring it anywhere else thanks guys More
Thanks Marty's. Always Can Count On You! Marty's was great in repairing my car and had a coupon to make things even less expensive! Thank you to all the service team that helped. Marty's was great in repairing my car and had a coupon to make things even less expensive! Thank you to all the service team that helped. More
Absolutely exceptional! Yesterday I had car problems w/ my GMC Acadia. I called the place where I bought it and they couldn’t help me. I called Marty’s, where my husband & I Yesterday I had car problems w/ my GMC Acadia. I called the place where I bought it and they couldn’t help me. I called Marty’s, where my husband & I have bought cars before, and Bill answered in service. I told him the situation and without hesitation he said bring the car to Martys and we can fix it today and give you a rental car so you can get to work. I was so happy! Bill made my stressful morning so much better and so easy. I had some papers to sign and he showed me how my rental car started and was so nice and helpful. Bill went above and beyond in customer service and I’ve told so many friends and family about my experience at Marty’s! You run a top notch dealership and I will be servicing and buying cars from Martys now on in the future. If I had to rate my service from 1-10, I would give Bill a 20! Absolutely exceptional!!!! Thank you so much for helping me again. More
snow plow removal ( wire harness an bracket) service was spectacular ( thnk u peter whalen ) an work was completed much quicker than anticipated.. 1 day on extremely shirt notice .. will al service was spectacular ( thnk u peter whalen ) an work was completed much quicker than anticipated.. 1 day on extremely shirt notice .. will aleays recommend .. completely satisfied More
New car 1st service Recently had my new car serviced after a reminder from Paul Malley that service was due. Service was completed as requested, quickly and accurately. Recently had my new car serviced after a reminder from Paul Malley that service was due. Service was completed as requested, quickly and accurately. Completely stisfied! More
Excellent My experience with Marty’s has been excellent. The maintenance department is very friendly,and answer Any questions I ask them. When I see KEVEN and J My experience with Marty’s has been excellent. The maintenance department is very friendly,and answer Any questions I ask them. When I see KEVEN and JOHN BACKMAN and ask any question about a car I am interested in they answer in a professional way,and guard me to the car I’m looking for . More
80,000 miles check up I bring my truck in for service when it’s due. They did a oil change and service they also fixed a problem that was worked on 2 other times hopefully I bring my truck in for service when it’s due. They did a oil change and service they also fixed a problem that was worked on 2 other times hopefully they won’t have to try to fix it again. More
Service representative rude Have tried calling service manager twice will keep calling until I reach him. I will Never do business with that dealership again! Extremely rude and Have tried calling service manager twice will keep calling until I reach him. I will Never do business with that dealership again! Extremely rude and inappropriate questions directed to me More
Brakes The front and rear brakes rotors calipers pads were done. I came home from Maine with dragging brakes. The service department has always been very he The front and rear brakes rotors calipers pads were done. I came home from Maine with dragging brakes. The service department has always been very helpful to me More