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Marty's GMC - Service Center

Kingston, MA

4.6
921 Reviews

921 Reviews of Marty's GMC - Service Center

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July 19, 2021

Customer service was off the charts. Apologies for not remembering the names of everyone - but the service department was by the far the best I’ve dealt with in terms of taking care of the customer More

by bfabry42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service desk employees
July 15, 2021

Great service! My brake light was out and they got me in ASAP which was very much appreciated! Fixed it very quickly and I had it back in a few hours More

by kimdangelo73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Malley
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 14, 2021

Horrible experiences with getting service done, my vehicle has sat there for days for simple repairs. Staff is very combative, and unconcerned about customer service. More

by Jasong77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Ihlefeld
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Petrosino
July 13, 2021

25 words really? The service that I received at Marty's 25 words really? The service that I received at Marty's gmc was professional and I will make my next routine scheduled maintenance with them again. More

by Chrisqmaynard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Attea
July 09, 2021

Megan went out of her way to help. When I could find no one to help Marty's GMC came through with flying colors. Thanks so much. More

by bobsprengart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Magan
July 09, 2021

Very good service although they missed one of the problems I was having. When the transmission heats up it will only shift to 4th gear. No matter what I do ( shift manually or speed up it won’t shift More

by Bucklee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
July 05, 2021

Great people, great service Highly recommend using Great people, great service Highly recommend using Marty’s service department. Thanks again More

by IAROSSIPAINTING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Ihlefeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sid Dailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Malley
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Backman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Mello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zachary Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel Michelsen, Peter Attea, Derek Petrosino
July 02, 2021

Lack of Communication. I wonderd why you had a car on the lot for sale, that had not gone thru a service check yet. (check engine light was on) More

by SAMZDAD89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Ihlefeld
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mel, Derek Petrosino
June 28, 2021

Zack was very thorough and pleasant to deal with. He made the process quick and easy. We've been customers here for 12 years and we coming back. More

by KMJFT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zachary Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 21, 2021

I was pleased with the service and the work that was performed More

by Maxwell.Taylor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike in service
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