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Marty's GMC - Service Center

Kingston, MA

4.6
922 Reviews

922 Reviews of Marty's GMC - Service Center

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October 06, 2021

Friendly, speedy, accommodating, quality work, an awesome service department and excellent dealership. That’s Marty’s! More

by Lkt324
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department guys are so friendly and helpful!
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October 06, 2021

Always a pleasure to deal with. Thank you for your professionalism and fast service. I’ll be back. More

by Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter
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October 05, 2021

Top of the line for service, courteous explanation what is needed and what should be done. More

by kpfahy1946
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mic
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October 04, 2021

Horrible service, stuff , never fix nothing ! I’m bringing my truck for over a year for the same problem More

by Limaquel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Malley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Mello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Mitchell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill , Peter Attea
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Oct 04, 2021 -

Marty's GMC responded

We are very sorry that you find our service horrible. Over the last year we have had the opportunity to service your vehicle 6 times. Over the past year and 6 visits the vehicle has accumulated over 100,000 miles. While the engine light has come on several times with in the year and 100,000 miles it has never been for the same reason. The light comes on as a warning for various systems as a precaution indicating that a repair or maintenance is required. Weak batteries, glow plug issues, low coolant, and clogged air filters all trigger an engine light to come on. It does seem that it should not happen several times within a one year time period, but when balanced against the mileage usage it begins to become more understandable. Thankfully, your vehicle has performed admirably and has only needed repairs that are considered maintenance over its 165,000 total miles. For our part we seek always to serve you, and all our customers, with the utmost respect and timeliness. It is unfortunate that you do not feel the same way. Regardless, we are here and always willing to assist in all your automotive needs. If there are other issues that warranted this review please feel free to contact me directly at 781-585-7570. Kevin Ihlefeld- General Manager

Oct 05, 2021 -

Limaquel responded

I send the truck with 30 , 70 thousand miles with the engine light on, and then with 100 thousand miles , now the last time was for recall and of course on the letter that was send never said about miles , but they said was only until 150 thousand miles and my truck has 160 , with already fix the same issue with payment! I understand this a business and everybody want to make money but not This way !

September 30, 2021

For over five years now I have had wonderful experiences at Martys! Bill in service has been outstanding has taking excellent care of me every time I have come in for service ! More

by Catataylor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Ihlefeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill I don’t know his last name
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September 25, 2021

Professional and friendly as usual. Bought out my 2018 Terrain and had it serviced. Thanks More

by DLPER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Ihlefeld
Paul Malley
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Backman
Other Employees : Michael kelleher
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September 24, 2021

Scheduling was easy. Correct and detailed estimate. Work was completed on time and to expectations More

by Bob C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kelleher
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September 16, 2021

I’ve been buying GMC trucks from Marty’s for about 12 years, and have them service the vehicles too. They do a great job at a fair price. More

by JPAVLIK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike in Service department
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September 16, 2021

It's too far for me to travel. Service guy wasn't very pleasant. Needs a happy pill More

by judykevin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
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Oct 04, 2021 -

Marty's GMC responded

Judy and Kevin, We are sorry that the gentleman that you interacted with was not very pleasant. I have addressed you concern with the entire service team. Continuous improvement is what we strive for and comments like yours remind us that we can always improve. Thank you for that and if we can ever be of service please don't hesitate to call on us..

September 16, 2021

I've generally shied away from dealerships for service, but I recently used Marty's 3 times for 2 separate vehicles, and I have been very impressed with how easy it was to get everything done. Ian is an al More

by jimv3000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian
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