Back

Marty's GMC - Service Center

Kingston, MA

4.6
856 Reviews

856 Reviews of Marty's GMC - Service Center

Sort by
May 06, 2021

I made an appointment several weeks in advance and then I was asked to move it to the following Monday which I did no issue at all Then after dropping my car off I called a couple times to check on the stat More

by rich0668
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Service didn’t
Jun 10, 2021 -

Marty's GMC responded

Rich, I am sorry that we were not able to attend to your service needs in a more timely manner. Certainly with an appointment we should be able to diagnose a vehicle and provide an estimate and timeline on a repair. We do apologize and work to improve our processes for the future.

May 05, 2021

Peter was very friendly and knowledgeable about what kind of service my truck needed.Price was good it was my first service for my truck so it was Free! More

by ubnicojo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Whalen
April 29, 2021

Everything worked out perfectly and as promised. And met a nice guy in the waiting lobby that raved about the service team. May have been someone’s dad. He was quite proud. More

by MEGAN.ECKSTROM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember
April 23, 2021

Michael was awesome to deal with. I purchased my first ever new GMC truck from Jim Parkas at Marty's in 1987 and have been doing business with them ever since! More

by MATT@MAFRAZIER.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael in service department is 10 star!!
April 22, 2021

In and out on time. Job completed, no issues. Getting the appointment was easy, dealer called to remind us of the apppintment the day before. Did everything right More

by Dpickett
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Device manager ??
April 22, 2021

Over all nice place to visit and to get your vehicle repaired. Very clean dealership and waiting room. Love the snacks and water they offer. More

by Louiealverjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Backman
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 20, 2021

Have been coming here for many years have never been disappointed. All my needs have been taken care of by friendly knowledgeable staff . Any problems have been quickly remedied. More

by LILSULLIVAN46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
April 16, 2021

Great service! Great price for my repair! Very happy I Came here for my interior repair. Part was cheaper than I had anticipated for sure! More

by airbell96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Malley
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 07, 2021

My only experience has been with the Service Department. And the service was abysmal. Calls not returned, impatience as I tried to explain the issues, etc. More

by Claudioronzitti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Dept
Apr 07, 2021 -

Marty's GMC responded

Claudio, I am sorry that we failed to meet your expectations when servicing your 2003 Sierra. I am also sorry to hear that we may not have returned your calls. We strive to provide extraordinary service to all of our customers and hope that, if the opportunity presents itself, that we can attempt to do a better job for you.

March 30, 2021

Marty's is a great dealership. They made my appointment to work for my convenience. Work was done in a prompt manner and they told me about what I should do next More

by BASSINWRENCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Whelan
...
60
...