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Marty's GMC - Service Center

Kingston, MA

4.6
922 Reviews

922 Reviews of Marty's GMC - Service Center

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November 16, 2021

I brought my LaCrosse to Marty's Buick for service recently. They provided needed service in a timely and professional manner. They answered all my questions fully and offered a full description of se More

by JDISIDORIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service staff
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November 10, 2021

Friendly, fast and great toWork with. Very satisfied at Friendly, fast and great to Work with. Very satisfied at the service I received! Thank you More

by JoeGoldberg1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
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Nov 10, 2021 -

JoeGoldberg1969 responded

Ok

November 04, 2021

Staff was professional and attentive. Work was done in a timely manner. Would go back. More

by SGARRETT3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept
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November 04, 2021

This place is awful. They did severe body damage to my purchased vehicle the day I was to pick it up and take it home, and the doors still do not close right. They have failed after 3 attempts to fix a p More

by rrosa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Ihlefeld
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Whalen in service
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Nov 23, 2021 -

Marty's GMC responded

Rob sorry that you feel that way. We certainly can agree to disagree on your description of the events. I would be happy to review them with you or any other interested party. Our goal is to provide superior customer service. We are not perfect but work hard to improve each and every day. In this case, despite our efforts we have fallen short. We are here though to serve you in the future should you reconsider.

Nov 23, 2021 -

rrosa responded

There is no way I would ever take my vehicle to your dealership in the future, I will continue to tell my side of the story to any and all that will listen, and will wholeheartedly recommend to everyone I know and meet in the future to stay away from Marty's. Your dealership screwed up my vehicle from the start. Once the paper was signed, nobody cared. Now my doors rattle, I continue to find an excessice amount of over spray everywhere and I had to pay for a repair that your service department should have taken care of in the first place. Your service department lied about replacing the rotors and now I have proof. This was the newest vehicle I have ever purchased for myself and your dealership destroyed what was supposed to be a really good thing for me and my family.

October 22, 2021

Bill & Mike in service are very personable & accommodating. They stayed on my problem until it was solved More

by Lyd68gto
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bill Horte Service Advisor
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Oct 22, 2021 -

Lyd68gto responded

Thank you

October 21, 2021

Great service, friendly. I am extremely happy with the truck I have purchased from Marty’s GMC. More

by JAKE.1962
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
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October 16, 2021

The dealer was able to schedule me in a short time and completed the work in a timely manner. Received the vehicle clean. The service writer took care of all my needs. Recommend this dealership. More

by djohnson904
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike - Service writer
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October 15, 2021

There Appears to be some miscommunication when it comes to dealing with the service department. More

by rtrusk
Friendliness
Recommend Dealer
No
Employees Worked With
Paul Malley
4.0
This rating includes all reviews, with more weight given to recent reviews.
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October 15, 2021

Brought my new 2021 Sierra back 2 times for a break noise. The service mngr said it was a normal noise. If I wanted I could go to another dealer to see if they could help me. More

by LEOW925
Recommend Dealer
No
Employees Worked With
Paul Malley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 12, 2021

They helped figure out why a key copied at Lowe’s did not work and triggered the alarm to go off every time I opened the door. More

by Roving Reverend
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donotknowhisname
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