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Marty's GMC - Service Center

Kingston, MA

4.6
878 Reviews

878 Reviews of Marty's GMC - Service Center

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October 22, 2021

Bill & Mike in service are very personable & accommodating. They stayed on my problem until it was solved More

by Lyd68gto
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bill Horte Service Advisor
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Oct 22, 2021 -

Lyd68gto responded

Thank you

October 21, 2021

Great service, friendly. I am extremely happy with the truck I have purchased from Marty’s GMC. More

by JAKE.1962
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
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October 16, 2021

The dealer was able to schedule me in a short time and completed the work in a timely manner. Received the vehicle clean. The service writer took care of all my needs. Recommend this dealership. More

by djohnson904
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike - Service writer
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October 15, 2021

There Appears to be some miscommunication when it comes to dealing with the service department. More

by rtrusk
Friendliness
Recommend Dealer
No
Employees Worked With
Paul Malley
4.0
This rating includes all reviews, with more weight given to recent reviews.
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October 15, 2021

Brought my new 2021 Sierra back 2 times for a break noise. The service mngr said it was a normal noise. If I wanted I could go to another dealer to see if they could help me. More

by LEOW925
Recommend Dealer
No
Employees Worked With
Paul Malley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 12, 2021

They helped figure out why a key copied at Lowe’s did not work and triggered the alarm to go off every time I opened the door. More

by Roving Reverend
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donotknowhisname
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October 06, 2021

Friendly, speedy, accommodating, quality work, an awesome service department and excellent dealership. That’s Marty’s! More

by Lkt324
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department guys are so friendly and helpful!
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October 06, 2021

Always a pleasure to deal with. Thank you for your professionalism and fast service. I’ll be back. More

by Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter
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October 05, 2021

Top of the line for service, courteous explanation what is needed and what should be done. More

by kpfahy1946
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mic
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October 04, 2021

Horrible service, stuff , never fix nothing ! I’m bringing my truck for over a year for the same problem More

by Limaquel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Malley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Mello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Mitchell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill , Peter Attea
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Oct 04, 2021 -

Marty's GMC responded

We are very sorry that you find our service horrible. Over the last year we have had the opportunity to service your vehicle 6 times. Over the past year and 6 visits the vehicle has accumulated over 100,000 miles. While the engine light has come on several times with in the year and 100,000 miles it has never been for the same reason. The light comes on as a warning for various systems as a precaution indicating that a repair or maintenance is required. Weak batteries, glow plug issues, low coolant, and clogged air filters all trigger an engine light to come on. It does seem that it should not happen several times within a one year time period, but when balanced against the mileage usage it begins to become more understandable. Thankfully, your vehicle has performed admirably and has only needed repairs that are considered maintenance over its 165,000 total miles. For our part we seek always to serve you, and all our customers, with the utmost respect and timeliness. It is unfortunate that you do not feel the same way. Regardless, we are here and always willing to assist in all your automotive needs. If there are other issues that warranted this review please feel free to contact me directly at 781-585-7570. Kevin Ihlefeld- General Manager

Oct 05, 2021 -

Limaquel responded

I send the truck with 30 , 70 thousand miles with the engine light on, and then with 100 thousand miles , now the last time was for recall and of course on the letter that was send never said about miles , but they said was only until 150 thousand miles and my truck has 160 , with already fix the same issue with payment! I understand this a business and everybody want to make money but not This way !

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