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Marty's GMC - Service Center

Kingston, MA

4.6
877 Reviews

877 Reviews of Marty's GMC - Service Center

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December 02, 2021

Service guys are great Owning a business being on time Service guys are great Owning a business being on time is everything My customers depend on me to be on time And I depend on you. More

by Flhtp1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Malley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug in parts is very knowledgeable and professional
Dec 02, 2021 -

Flhtp1 responded

Sales or Service Great place to do business Thank you Vernazzaro Bros

November 30, 2021

i have bought 3 trucks from martys gmc the sales staff was so grate and have always gone back for service the service department is grate top notch More

by mldelect3977
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek zano
November 25, 2021

I have been very pleased with this dealership. They are always friendly And courteous. Work has been well done with efficiency and and helpful answers. More

by Gracie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
November 19, 2021

Always great to deal with the team at Marty’s Service, Sales and the complete crew Thank You More

by GMC22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Ihlefeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Petrosino
November 17, 2021

Came in for oil change and tire rotation job was done well and in a timely matter while I waited.i had several questions about my truck and they were answered satisfactorily job well done. More

by CAROLEROQUE6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy
November 16, 2021

I brought my LaCrosse to Marty's Buick for service recently. They provided needed service in a timely and professional manner. They answered all my questions fully and offered a full description of se More

by JDISIDORIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service staff
November 10, 2021

Friendly, fast and great toWork with. Very satisfied at Friendly, fast and great to Work with. Very satisfied at the service I received! Thank you More

by JoeGoldberg1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Nov 10, 2021 -

JoeGoldberg1969 responded

Ok

November 04, 2021

Staff was professional and attentive. Work was done in a timely manner. Would go back. More

by SGARRETT3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept
November 04, 2021

This place is awful. They did severe body damage to my purchased vehicle the day I was to pick it up and take it home, and the doors still do not close right. They have failed after 3 attempts to fix a p More

by rrosa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Ihlefeld
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Whalen in service
Nov 23, 2021 -

Marty's GMC responded

Rob sorry that you feel that way. We certainly can agree to disagree on your description of the events. I would be happy to review them with you or any other interested party. Our goal is to provide superior customer service. We are not perfect but work hard to improve each and every day. In this case, despite our efforts we have fallen short. We are here though to serve you in the future should you reconsider.

More
Nov 23, 2021 -

rrosa responded

There is no way I would ever take my vehicle to your dealership in the future, I will continue to tell my side of the story to any and all that will listen, and will wholeheartedly recommend to everyone I know and meet in the future to stay away from Marty's. Your dealership screwed up my vehicle from the start. Once the paper was signed, nobody cared. Now my doors rattle, I continue to find an excessice amount of over spray everywhere and I had to pay for a repair that your service department should have taken care of in the first place. Your service department lied about replacing the rotors and now I have proof. This was the newest vehicle I have ever purchased for myself and your dealership destroyed what was supposed to be a really good thing for me and my family.

More
October 22, 2021

Bill & Mike in service are very personable & accommodating. They stayed on my problem until it was solved More

by Lyd68gto
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bill Horte Service Advisor
Oct 22, 2021 -

Lyd68gto responded

Thank you

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