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Marty's GMC - Service Center

Kingston, MA

4.6
878 Reviews

878 Reviews of Marty's GMC - Service Center

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January 10, 2022

Guys at service really suck, I brought my truck to see if the could fix it, they took $150:00 to tell me what I told them when I got the truck in. More

by Amilcar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Malley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2022 -

Marty's GMC responded

Gabrielle, We are sorry that you were unsatisfied and that you declined to have your vehicle repaired. Your service station identified a problem-a misfire. They did not identify the cause of the problem which our shop did. I can appreciate that you wanted to have us install an aftermarket injector after we found which one was causing your concern. For problems such as this we stick to factory parts as they are more reliable and have a better warranty. If, at some point, you reconsider we would be happy to assist. If not, I am certain the money spent to properly diagnose the root of your concern will allow your service station to perform the repair.

January 06, 2022

The service department was friendly & accommodating to get my vehicle into their busy schedule. I will most likely drop by in the future. More

by Jaimedixon78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
December 30, 2021

Friendly, honest, fair and professional service group. It was my first time working with Megan and she didn’t disappoint. Mike and Peter helped on the pick up side. More

by RICHTOCCI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan, Peter and Mike in the service group
December 24, 2021

I scheduled appt 2 weeks in advance, ordered parts so it was all preordered, when they finally looked at the truck (6 hrs later), the service person wracked up $1500 of “extra things we need to do”; which w More

by KBOCALLAGHAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Malley
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Backman
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2021

Excellent reception for a Monday morning. Nice and warm in the waiting area. Fixed the problem quickly. More

by Cchhj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zachary Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 16, 2021

Friendly helpful always there when you need them and they do the best they can to get your vehicle in and out More

by Frrnchwood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Ihlefeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sid Dailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Malley
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Backman
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 13, 2021

Peter and his crew are very accommodating and honest about the work they performed. Also very time officiant. Definitely happy with the whole service department More

by Jjpontz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Whalen
December 11, 2021

Everyone did a great job and it was a smooth transaction. There was no pressure on the salesperson and everything worked out. More

by ELECTRICWHIZ21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Mello
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 10, 2021

Awesome covers it! Very thorough & get it done right the 1st time. Customer service is great - ver knowledgeable. We are from out of the area & will return to Marty’s when needed. More

by Tomduane0333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept
December 03, 2021

Did not have appointment for sticker and wiper blades but they fit me in same day More

by Kithymo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
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