Marty's GMC - Service Center

Adam and Daniel were great in service. No waiting no hassle and I will be back. No waiting no hassle and I will be back. More

I had a great service experience. No complaints. I was given a $20 discount without asking!! Thanks. No complaints. I was given a $20 discount without asking!! Thanks. More

We ordered a 2021 Yukon Denali from another dealership in the middle of the covid / chip shortage. After receiving the Yukon everything was wonderful for the first 18 months and 14,000 mile. Un dealership in the middle of the covid / chip shortage. After receiving the Yukon everything was wonderful for the first 18 months and 14,000 mile. Until It just died in the middle of the road in at the beginning of February 2023 and unbeknownst to us if you can’t start the vehicle you can’t put the vehicle in neutral to push it out of the way and the tow truck operator needed to put the vehicle on skid pads to get it on the flat bed. This is a stupid design by GM. We had the vehicle towed to Marty's Buick GMC In Kingston MA because it is only 10 minutes from where it broke down. After speaking with Marty's service department multiple time and two visits to their location after 5 WEEKS of the vehicle sitting there and no clear answer as to when they would get it into their service department other than we hope this week. I contacted ALDEN Buick GMC In Fairhaven MA and had it towed there the middle of March. It was taken into their service department within a day as they said it would be. The service department called me and told me that they have diagnosed the problem and it was the fuel sending unit but they could’t get the part for three weeks which was fine as long as we knew what the problem was and when it would be fixed. Because of the delay ALDEN offered us a courtesy vehicle witch we didn’t take. At no point did Marty’s ever offer a loaner or courtesy vehicle. Karen and the entire team at Alden Buck GMC was wonderful through the entire process and wish I would have just had it towed it there from the start. Marty’s GMC service department sucked in every way possible except in the good way. More