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Marty's GMC - Service Center
Kingston, MA
854 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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854 Reviews of Marty's GMC - Service Center
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January 01, 2025
I bought a new car and the service and staff were helpful in the process in the process More
by TGOODALE
Verified CustomerEmployees Worked With
January 01, 2025
I went for annual inspection without an appointment, at the end of the month, and was done within less than an hour. Adam was very helpful! Thank you! the end of the month, and was done within less than an hour. Adam was very helpful! Thank you! More
by Bozena
Employees Worked With
Adam, service tech
December 27, 2024
You failed my inspection for a barely visible pit in my windshield! I have seen so much worse get passed when it comes to inspections! windshield! I have seen so much worse get passed when it comes to inspections! More
by South Shore guy
Employees Worked With
Service- nice guy behind the desk
December 19, 2024
Very friendly along with great communication made for a pleasant experience. I have a few other dealers near me which are closer but i would rather drive a little bit further just to use Marty’s. pleasant experience. I have a few other dealers near me which are closer but i would rather drive a little bit further just to use Marty’s. More
by TOM_RUBLE
Employees Worked With
Dennis
December 19, 2024
unorganized, can't get the little things right, had to return multiple times, communication issues return multiple times, communication issues More
by Deaneshaw 48
Employees Worked With
December 19, 2024
I had my first oil change on my 2024 Terrain. It was easily scheduled and performed promptly and expertly while I waited. Courteous service and a great experience. Thank you Marty’s team! Tom It was easily scheduled and performed promptly and expertly while I waited. Courteous service and a great experience. Thank you Marty’s team! Tom C More
by TSCATTANEO
December 17, 2024
Needed an oil change and sticker. Called and got appointment within a couple of days. Great fast service. I was quote 81 dollars for oil change. I question the price of 100 dollars. W Called and got appointment within a couple of days. Great fast service. I was quote 81 dollars for oil change. I question the price of 100 dollars. Was given 20 dollar discount. I'll be back for my next oil change but will ask to get email quote. Marty's always gives me Great service..thanks More
by Bobperry5521
Employees Worked With
Service department
December 17, 2024
The dealer was ill prepared when I arrived. The paperwork had to be done 3 times due to errors the dealer did not check or validate before I spent 3 hours driving to the dealer. After a long a The paperwork had to be done 3 times due to errors the dealer did not check or validate before I spent 3 hours driving to the dealer. After a long and frustrating process I finally got on the road for home. When I got home I found the front drivers plastic panel sticking out. At closer look the tab that holds it in place was broken. Recently I noticed that both side panels inside the frunk are also not seated correctly. I know this car had the headlight recall and reading the recall and repair step document it is clear the dealer removed these parts to execute the recall and must have damaged these parts in the process. I mentioned this the next day in an email to my sales person who stated it was a manufacturing defect and have a dealer fix it. Now my more local dealer is telling me it is not covered under warranty. Very upset to say the least. To spend over $100,000 and get this kind of treatment is not encouraging me to buy another GMC. Considering I average one vehicle a year that’s a shame. More
by Adam
Employees Worked With
Other Employees :
My sales person was Bob. The finance manager I don’t recall the name
