Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Marty's GMC
Kingston, MA
1,474 Reviews
To find a quality dealership experience from start to finish, Marty's GMC is here to help. Not only will you find a wide range of new and used vehicles, but also parts and service available to give everyone in Kingston, MA and the surrounding area like Middleborough, Plymouth, Duxbury and Carver a place they can trust for all their automotive needs. We welcome you to come by and see us and get started as we help you find your next vehicle or get the services you need.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 4:30 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,474 reviews
April 30, 2018
Forgotten & Almost Ripped off! I had mentioned when making my appointment that I would need a ride home while my vehicle was being serviced. When I got to service to drop off my ve I had mentioned when making my appointment that I would need a ride home while my vehicle was being serviced. When I got to service to drop off my vehicle, the rep acted like he didn't know that I needed a ride-maybe it was never noted by the other person I spoke to. I was told to sit in the waiting room and someone would be with me soon. After waiting 45 minutes, I went back to service only to find out they forgot about me. 2 of my services were routine-oil change and recharge A/C. The other service was to check on the headlight assembly since I was told I would need a new one since the bulb had melted into it. I was quoted $995 to replace it!!!!!!!!!! This seems like I am being ripped off. I will end up buying one and installing it myself by watching a YouTube video. I also inquired why I was charged $229 to just recharge my A/C. I mentioned another service place that was only $135 for the same job. The rep deducted $60 off my total. Now, had I not said anything, I would have been charged and paid the full amount. This to me does not seem ethical. How many other people are being overcharged and not questioning it?! I was given a free car wash for my troubles. I have been a customer of this dealership since 2008, purchasing 2 new GMC Acadia SUVs and send my husband there who had been going to a Chevrolet dealership. He has since taken his service elsewhere and I am thinking about doing the same. I don't trust Marty's GMC. More
by orcinus73
Employees Worked With
Jason, Bill
April 18, 2018
Highly Rcommend Neal Simmons Neal was very helpful in finding the right vehicle for our needs and budget. He was very enjoyable to work with and mad e the process as easy as poss Neal was very helpful in finding the right vehicle for our needs and budget. He was very enjoyable to work with and mad e the process as easy as possible. Go see him for your next vehicle! More
by Aceman
Employees Worked With
Neal Simmons
April 16, 2018
Neal Simmons of Marty’s GMC I own Island Water Systems of Martha’s Vineyard and I needed a GMC Truck “Yesterday”, (about a month ago-March 2018), went on-line to check Inventory I own Island Water Systems of Martha’s Vineyard and I needed a GMC Truck “Yesterday”, (about a month ago-March 2018), went on-line to check Inventory in the area, and Marty’s seemed to have plenty. I left a message over the weekend and was on the phone with Neal Simmons on Monday. I KNOW Sales...it’s what I do. Neal is simply the best I’ve ever met. He intuitively dials in to Who and What you are and seamlessly manages the impossible. I consider him a friend. The entire staff at Marty’s is exceptional as well. More
by NCKThorne@IWS
April 10, 2018
Great Very accommodating and easy to talk to. Fantastic follow up. Very helpful and found the most discounts. Knew what I wanted/needed and worked with me. Very accommodating and easy to talk to. Fantastic follow up. Very helpful and found the most discounts. Knew what I wanted/needed and worked with me. More
by Drewemma
Employees Worked With
Neal Simmons
March 29, 2018
Very pleased Marty’s GMC gave us a no-hassle price on our 2017 van. We were very pleased and the van is working out great. Special thanks to our awesome salesman, Marty’s GMC gave us a no-hassle price on our 2017 van. We were very pleased and the van is working out great. Special thanks to our awesome salesman, Neal Simmons, who made the whole transaction a pleasure. More
by Joel Knudsen
Employees Worked With
Neal Simmons
March 26, 2018
Neal was fantastic I highly suggest you look to Neal for your next vehicle. FIVE STARS! Everything was quick and easy. Neal did everything to make this happen and he spe I highly suggest you look to Neal for your next vehicle. FIVE STARS! Everything was quick and easy. Neal did everything to make this happen and he spells his name the right way, too. More
by NealQuinton2500hd
Employees Worked With
Neal Simmons
February 05, 2018
Attempted Felony Fraud Face Book asks what's on my mind....WARNING NOTICE Attempted Felony theft by Marty's GMC dealership in Kingston. Failed attempt...... My 2014 GMC S Face Book asks what's on my mind....WARNING NOTICE Attempted Felony theft by Marty's GMC dealership in Kingston. Failed attempt...... My 2014 GMC Sierra, (that I bought from Marty's GMC) inexplicably lost power, I had it towed to Marty's on the same day, Saturday Jan 27th. They were able to get to it on Tuesday Jan 30th. At 1:00 PM Tuesday I was called at home by the Service Department, this person explained that they had located the issue under the Sill plate of my drivers side door. He explained that moisture had corroded the wiring and that they would need to replace a section of that wiring. He explained that their policy was to ask for the customer's permission prior to doing any work. I asked if it was hard to get to? He said that they remove the outer cover and under that was another cover they would unscrew to expose the wiring. I asked how much, he said between $500 and $600 hundred dollars with parts and 5 hours labor. (I thought 5 hours labor sounded odd/excessive after I hung up), but I gave permission to do the work. This transpired at 1:00 PM remember. At 2:30 PM only 1 1/2 hours later, I went to pick up some things from Lowes in my sons truck, as I went by Marty's I see my truck out in their lot. So I stop and take a picture of it on my phone. Now I am curious. I go to Lowes and buy my items, on the way back past Marty's at 3:00 PM I still see my truck in their lot...... I take another picture on my phone. At 3:04 Marty's calls me, the Service Department tells me the truck is all apart and they are working on it in the bay and that should be able to come get it between 4:30 and 5 PM....I just looked at it outside in their lot 4 minutes ago.....I say, "so its in the bay and they are working on it?" to make him repeat the statement, he said 'yes'. I go pick up my wife and go straight back to Marty's, my truck is STILL sitting outside in the same spot in the lot at 3:23 PM.... We go inside and we ask to see the General Manager in his office. I outline this story to him and tell him that Marty's has now lost all credibility with me. That the problem that had been outlined to me on the phone was probably not the real issue at all. The truck was in the lot, and they wanted to charge me for 5 hours labor for time that they obviously did not spend, that is Felony THEFT! (Theft of $250 or more IS a felony) The General Manager went to talk to the shop and service department. When he came back he claimed it was a communications problem, the head of the shop had the mechanic fix the problem without telling the service department..... I said that I know your policy is to call a customer BEFORE any work is done, so the shop manager violated that policy?? And I pointed out that it did not explain why the Service Department called me at 3:04 and told me the truck was apart and would be ready by 5 PM? As if he was looking at it in the bay himself? The General Manager said that he would "eat the bill" and that there would be No Charge, he put N/C on the bill. The Bill states a $550 labor charge, the Part was only $4.00?, a Misc. charge of $27.50?, (must have been for their lunch), tax of $1.97? and total of $583.47.........It costs $550.00 to put in a $4.00 part?? What cost only $4.00 on a truck??? The General Manager said that this was an "isolated incident", I said the only thing 'isolated' about it was that I came by and caught the fraud, something that I suppose never happens, that is why it was 'isolated' ! I tell him I would have been the one to 'eat the bill' if I had not been off from work that day.... This is a heads up to anyone that has or will have dealings with Marty's GMC in Kingston. I can never trust them again, and will never go back there. This is how they treat a customer who has bought two trucks from them? Beware. Honesty and integrity are things that SHOULD happen when no one is looking. More
by Mshean
Employees Worked With
Kevin Ihlefeld G.M.
February 03, 2018
Great experience Paul and the team made it very easy. He did what he said he was going to do and they traveled all the way to NH to register the truck. Paul and the team made it very easy. He did what he said he was going to do and they traveled all the way to NH to register the truck. More
by Bill
Employees Worked With
January 18, 2018
Go elsewhere! Do yourself a favor and go to ANY other GMC dealer. The people at Marty's lie to your face and treat you like dirt once you are onto their little game Do yourself a favor and go to ANY other GMC dealer. The people at Marty's lie to your face and treat you like dirt once you are onto their little game. More
by Sparky369
January 17, 2018
Never has a Dealership gone so far! This was my first purchase at Marty’s GMC and I had the luck of having Neal Simmons sell me the car of my dreams! I’ve never had such a great experie This was my first purchase at Marty’s GMC and I had the luck of having Neal Simmons sell me the car of my dreams! I’ve never had such a great experience at a car dealership before and walked away with exactly what I wanted and then some at the price I could afford! They hands down have my business and my families business from here on out. More
by TDelaney0311
Employees Worked With
Neal Simmons
