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Marty's GMC

Kingston, MA

Overview
Employees
Reviews
Vehicles
4.6
1,507 Reviews
To find a quality dealership experience from start to finish, Marty's GMC is here to help. Not only will you find a wide range of new and used vehicles, but also parts and service available to give everyone in Kingston, MA and the surrounding area like Middleborough, Plymouth, Duxbury and Carver a place they can trust for all their automotive needs. We welcome you to come by and see us and get started as we help you find your next vehicle or get the services you need.
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5 Kingston Collection Way

Kingston, MA

02364

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Showing 1,507 reviews

May 19, 2020

Marty’s GMC is the best Dealership that I have had the pleasure of servicing my vehicle , we have purchased two regals , a verano in the past as well from Marty’s and the main reason is the great service More

by Fisherman3807
Recommend Dealer
Yes
Employees Worked With
Kevin Ihlefeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Malley
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Backman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Mello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Almeida, Lenny Lima
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May 18, 2020

Martys GMC are always friendly, courteous, responsive and timely. We own 3 cars from Martys and it is always reassuring knowing I will be bringing all my cars to them. More

by NONE3
Recommend Dealer
Yes
Employees Worked With
Michael, Bill
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May 14, 2020

Technical upgrade Awesome job as always...stress free.... great dealership w/ great people. Got a technical upgrade to my GMC software system...easy , quick and informa More

by Griffin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Ihlefeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter & Mike- Service
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May 06, 2020

i arrived and was told parts were not ready. I was given a cal the day before as a reminder for the appointment. Very disappointing More

by bobquinlan16
Recommend Dealer
No
Employees Worked With
Megan
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May 06, 2020 -

Marty's GMC responded

Bob, Thank you for your feedback. We are very sorry for the inconvenience. Our system is designed to notify customers when their parts arrive so that we can schedule appointments in a timely manner. In your case the parts that were ordered for you did arrive. However, they needed to be painted prior to installation making that call premature. We have discussed a different process for parts that need additional preparation before installation and will be adjusting accordingly. We are sorry that we disappointed you and will work to do a better job going forward.

May 05, 2020

Thanks for all your help in these tougher times. Back on the road with a new GMC truck from Marty's. Thanks again for getting this done in a timely manner. And Paul, the cookies were great. More

by POOLCAREPROFESSIONALS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Malley
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Backman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2020

Very unhappy the way I was treated. Work done effected the ability to pass inspection successfully. I should have been advised to wait until I drove sufficiently to be able to pass successfully rather th More

by RUSS from Plymouth
Recommend Dealer
No
Employees Worked With
Not applicable
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May 06, 2020 -

Marty's GMC responded

Mr. Shirley, We are sorry that you are upset with the outcome of your inspection. Your vehicle was brought to our shop without an engine light on. Based on the reading of the Massachusetts Registry Computer during the inspection, which detected that an engine light had been on and had been cleared elsewhere, your vehicle was rejected. Had we been informed of this fact prior to repairing and inspecting your vehicle we would have advised you of the correct remedy to avoid a rejection sticker- to drive the vehicle for a certain amount of miles/drive cycles to correctly clear the codes from your vehicles system. This, unfortunately, was communicated after your vehicle failed inspection because we were not made aware of this important detail. Once the vehicle inspection process is initiated there is computer and video evidence recorded and submitted to the State. There is no way to stop that to prevent an unwanted outcome. The work we performed to resolve the vehicle bucking and misfire was needed to have have a passing inspection. Maybe our team should have asked if you have recently had an engine light on and cleared elsewhere to have prevented this upsetting situation. We have discussed adding that to their interview going forward. Lastly, you were not charged $35 for a recall. That $35 is for the inspection. While you may not choose to utilize our service department in the future you are more than welcome to finalize your inspection as it is paid for. If you have any questions or would like to schedule a time to get an inspection please contact our Service Director Peter Whalen.

April 27, 2020

Great experience my wife and I were very satisfied with the comfortable experience we had with salesman John Backman. Great job and no pressure put upon us. Also very comfortable experience with GM Ron A More

by MBAGLOLE
Recommend Dealer
Yes
Employees Worked With
John Backman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 24, 2020

Excellent service!! They kept me informed about what work was being performed and what needs to be done in the future . Their sales department was very easy to deal with. GM Kevin Ihlefeld always makes time More

by Dave B
Recommend Dealer
Yes
Employees Worked With
Kevin Ihlefeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neil Simmons and Donald Barrett
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April 22, 2020

Kind, courteous and prompt needed service to my car and an inspection sticker in the middle of the pandemic (I am a nurse) and had little time, they were very compassionate and More

by PUFFALAMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael ( in service dept)
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April 20, 2020

Very thorough, professional, attentive and friendly. Addressed any and all requests/questions and took care of in a timely manner, even with today’s covid atmosphere. Very easy process with all involve More

by reed71479
Recommend Dealer
Yes
Employees Worked With
Kevin Ihlefeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Malley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Dept., Michael Kelleher, Zach Attack, Big Beard
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