Marty's GMC

Ultimately got the job done, but we had to bring the vehicle in several times for the same issue that got worse over time. Finally pushed back so hard that they did what I asked and determined that what vehicle in several times for the same issue that got worse over time. Finally pushed back so hard that they did what I asked and determined that what we were right in our assessment. My recommendation is to listen to your customers more and quit thinking we are not smart enough to figure things out, or when we are getting the brush off. The cumulative total time that our vehicle was at Marty’s possession is almost a month. When the final determination was what we’ve been telling you over the course of 8 months, was able to be resolved in 3 business days. That’s time we will never get back trying to deal with your service advisers. But thanks for getting it done. Also if you have someone’s vehicle in your lot for that amount of time. Maybe give it a little bath. Had to scrub the black crud off today. More

Great dealership and great staff. Clean building and friendly staff. There garage is very neat and clean and that’s the way I get my truck back. friendly staff. There garage is very neat and clean and that’s the way I get my truck back. More

Exceptional Service and very Friendly staff. Kept me well informed with any and all updates. Let me know that they were busy and it would be awhile. Which I thought was through full informed with any and all updates. Let me know that they were busy and it would be awhile. Which I thought was through full More

John was very helpful and made the whole process easy. This is my 3rd truck from Marty's and I would recommended them to my friends and family. This is my 3rd truck from Marty's and I would recommended them to my friends and family. More

Was told by many local dealerships the price I wanted to pay on my new lease wasn’t possible. Martys made it happen. Second vehicle I have gotten through them. Paul was a huge help and a pleasure to deal wi pay on my new lease wasn’t possible. Martys made it happen. Second vehicle I have gotten through them. Paul was a huge help and a pleasure to deal with. Thanks guys. More

Some of the recommended items due for service couldn’t be done due to them not having the oem parts in stock. Also had to complain about the service advisor not aware of there policy of providing a veterans done due to them not having the oem parts in stock. Also had to complain about the service advisor not aware of there policy of providing a veterans discount. I was told they didn’t give them. Also asked for an inspection sticker which wasn’t done. More

Marty’s is my go to for all my vehicle services. The management group always looks out for my interests and keeps my vehicles in great working condition. management group always looks out for my interests and keeps my vehicles in great working condition. More

Had a great experience working with Sid on my new 2021 Sierra! Highly recommend working with him and Marty’s in the future. Satisfied customer Sierra! Highly recommend working with him and Marty’s in the future. Satisfied customer More

I felt like I was ripped off. Price charged was not the same as Quoted when I was called. I brought my car in for the yearly inspection sticker, and also asked for an oil change and to get a new back wipe same as Quoted when I was called. I brought my car in for the yearly inspection sticker, and also asked for an oil change and to get a new back wiper. During the service I walked up to the mall to give them time to work. I received a call, and was given a long list of things to be done, one of which was a brake job. The impression I was left with was that this needed to be done for the inspection. I did not expect this expense so asked for a price. I was told $500. I dd not want to do anything, but again I needed an inspection sticker so what choice did I have. I returned to the dealership. The car was not ready, so I went to the waiting area, and waited I for the process to wrap up. I was then told my bill would be $643. So I mentally added in my head the inspection, wiper and oil change. A total out of pocket cost of $643. The next thing I was told was that the technican just noticed needed an inspection sticker, and I should get that done. So now I was very annoyed. This was the whole reason for my appointment. So the brake job had nothing to do with the inspection? My total bill came to nearly $800. This is quite a bit more than I was expecting. It was clear to the service rep that I was annoyed, yet no effort was put for to improve the visit. Now, I understand the need for a business to push service and on, but it should not come at the expense of suprising the customer, and making them feel like they are being ripped off. And that's how I feel. What could have been done? A coupon to bring down the cost. I actually received one that afternoon in the mail from Marty's when I got home. Obviously the coupon is built into the markup used for service. That gesture could have been done, but wasn't. So instead I left annoyed and do not trust the dealership. More

Staff very helpful and friendly, gave me a ride home and pick up later which was much appreciated. Assisted me with a loaner car since I had to work next day and work still needed to be done on my car. pick up later which was much appreciated. Assisted me with a loaner car since I had to work next day and work still needed to be done on my car. More