Martin Swanty Chrysler Dodge Jeep Ram - Service Center

I guess it depends on if you know anyone at that place. Very poor customer service especially service department. After days of calling I decided to go in to schedule appointment for a recall service I wai Very poor customer service especially service department. After days of calling I decided to go in to schedule appointment for a recall service I waited at the counter for 35 mins. Guy sitting at service desk saw me standing there and didn't care to ask if I needed help. After 45 mins a person appears and tells me I need to talk to "service guy" really??? I scheduled my appointment, dropped off my car, waited all day for some to call me to tell me that my car is done but, No! My husband called 7 times before he got someone to answer. I went to get my car and 2 "service guys" (one of them was the one who I dealt with before) just talking $hit with each other annother female and completely ignored me waiting to talk to them. I sat there for 30 mins before an older gentleman approached me and helped me..those "service guys" denied they saw me waiting for them. Seriously??? Because I am not a white woman??? I blended in so well with their white decor, they didn't see me???? BTW I was wearing black. I know my review will be trashed but I hope someone of authority reads this before it disappears and do something about it.. sales shouldn't be the only place for good service...just saying if they don't know! More

We have a 2015 Ram w50p 5.7 hemi. We have been taking our truck to Flagsaff. We lived in Rimrock. Our tech Jon Vance at planet dodge in Flagstaff is amazing. We have had alot of issues. Jon made sure to comm truck to Flagsaff. We lived in Rimrock. Our tech Jon Vance at planet dodge in Flagstaff is amazing. We have had alot of issues. Jon made sure to communicate to me about everything that was going on. The only thing is that it took 2 1/2 months to get our truck fixed. We recently moved to Kingman. Our service tech here is Mike Rodgers. He went out of his way to call Jon in Flagstaff to get the whole load down of our truck. He communicated with me on what was being done and what parts we were waiting for. I appreciate that he kept me up to date. He made sure we had a rent a car for when our truck went back in. If in need I will be using Mike Ridgers here in Kingman. He is honest, polite, and knowledgeable about his position at .Martin Swanty. He is a great asset to this company. Thanks Mike Rodgers Thank you Cynthia Russell Carr More

Been here quite a few times and I’ve had a great experience every time. Matt is great every time I go see him and is always very nice and helpful. Will always do business here. experience every time. Matt is great every time I go see him and is always very nice and helpful. Will always do business here. More

Amazing Service Team Ever since moving to the Kingman area 3 years ago, I have been taking my truck to a local repair shop. I liked them very much but I kept having a recu Ever since moving to the Kingman area 3 years ago, I have been taking my truck to a local repair shop. I liked them very much but I kept having a recurring problem with the front end of the truck. Finally, I took, it to Martin Swanty. I met with Jeff Jackson and told him the problem. Fortunately he had Jason Johnson, who, in my opinion is an incredible mechanic. Jason found the problem with my truck. The recurring problem was found to be due to a key part being put on backwards by the prior shop. Nevertheless, Jason fixed the car and it has worked nearly flawlessly ever since. The team at Martin Swanty has been nothing short of amazing and I will continue with them as long as I have the truck. More

Bait and switch Told me to buy part from their parts dept. And they would install for free. I gave ok. After taking the front end of my truck. They said the bill woul Told me to buy part from their parts dept. And they would install for free. I gave ok. After taking the front end of my truck. They said the bill would be 250.00. I was told you dont like that to bad. We will put it back together. I said ok took 15min to put back together. Tried to inflate the bill. More

Oil change Fast, friendly service. My first oil change on my 2017 Jeep, was free! I even got a free wash on my Jeep. Will be back for more service on my Jeep. Fast, friendly service. My first oil change on my 2017 Jeep, was free! I even got a free wash on my Jeep. Will be back for more service on my Jeep. More

Peace of Mind to get home to WA state! Dealer service required message came on near Seligman. Chris worked us in Saturday morning. Got issue addressed for temporary fix to return safely Dealer service required message came on near Seligman. Chris worked us in Saturday morning. Got issue addressed for temporary fix to return safely to WA! More

Great service I have confidence in Martin Swanty for my auto service needs. I have always used Martin Swanty for servicing my Jeep since I bought it there. I have confidence in Martin Swanty for my auto service needs. I have always used Martin Swanty for servicing my Jeep since I bought it there. More

Great customer service Friendly and trusted service that helps a woman feel at ease in taking her monster truck in for complicated or simple repairs and routine maintenance. Friendly and trusted service that helps a woman feel at ease in taking her monster truck in for complicated or simple repairs and routine maintenance. More

Done fast, Done Right With description of odd engine sound, technician quickly made a tentative diagnosis, which was confirmed by appropriate testing. Assoon as parts recei With description of odd engine sound, technician quickly made a tentative diagnosis, which was confirmed by appropriate testing. Assoon as parts received, repairs were made. More