Martin Kia

Purchase of New Kia Soul Rick made my husband and I feel welcomed and listened to our requests and concerns in reference to purchasing our new Kia Soul. He was very polite an Rick made my husband and I feel welcomed and listened to our requests and concerns in reference to purchasing our new Kia Soul. He was very polite and considerate of our comfort and needs while we were at the showroom. A true asset to Martin Kia of Newark, DE. Respectfully, Bessie George More

Took time to listen Dan impressed me by really taking the time to listen to listen and understand my needs. He was very knowledgable and never once failed to explain all Dan impressed me by really taking the time to listen to listen and understand my needs. He was very knowledgable and never once failed to explain all of the specs and features to all of the cars (both pre owned and new) on my list. He was patient during all my dealings on the lot and I never once felt I was being sold. This is my second purchase at Martin and I would recommend a visit. More

compassionate salesman I inquired about a kia online I immediately got a call from Mrs.Olga I made a appointment and I didn't keep it because I wasn't having any luck with t I inquired about a kia online I immediately got a call from Mrs.Olga I made a appointment and I didn't keep it because I wasn't having any luck with the other dealerships she was very persistent so I finally went to martin pre-owned on a Thursday night in desperate need of a new car i met with mr. Ricky waterman we talked for a little he let me take the car over night when I got home I notice that I left my keys at the dealership. I called mr. Ricky he said he would try to get in contact with someone after a hour of trying he called back with no luck i am a single mother of 2 boys he said to me your gonna have to come to my house with my wife and I i wouldn't be able to sleep knowing you didn't get in safely with those boys then he got a phone call from Mrs. Patty who said she would be right over to open the door for me when I got there she was soaking wet from being in her pool coming from jersey to let me in to get my keys she was very nice to me. Make a long story short these people are honest loving people I don't think i would have gotten that anywhere else on top of that I have horrible credit and was in debt with my old car mr. ricky was able to work a deal out that no other dealerships could I road away with a 2013 Kia Sorento I am so grateful to the dealership they have me as a customer forever and whoever else I can talk to if you feel out of luck and other dealerships turn you down martin is the place and Mr. Ricky Waterman WILL get you in a GOOD car.. Thanks again, Keturah More

Phenomenal The salesman was just phenomenal. Super friendly and genuinely cared about what I could afford and what I wanted. Was treated like a friend, not a sal The salesman was just phenomenal. Super friendly and genuinely cared about what I could afford and what I wanted. Was treated like a friend, not a salesperson. Will only do business with this salesperson as he has sold me both of the cars that I have owned so far. More

Great Customer Service I've purchased and leased many vehicles from Martin Kia. The team is a pleasure to work with. This is the second time I've worked with Rick. He does h I've purchased and leased many vehicles from Martin Kia. The team is a pleasure to work with. This is the second time I've worked with Rick. He does his best to "make it happen". I really don't like car dealerships, but Rick makes it as pain free as possible. More

Great customer service! Leased a Kia from Doug Kane. Great guy. Very helpful - he and his manager- can't remember his name- kept calling the bank- getting me the best deal. Leased a Kia from Doug Kane. Great guy. Very helpful - he and his manager- can't remember his name- kept calling the bank- getting me the best deal. They worked hard and they earned my business. Then they turned me over to their finance guy- I think he name is Rick? Chinese guy- so great! So friendly! What a head on his shoulders! He knows his stuff- they all do! If anyone is looking to buy or lease a great car go to Martin Kia- they can sell Hondas as well as any other make and mode that is on a Martin lot- I will never buy or lease from anyone ewe. No hassles- no hours after hours of waiting - in and out. Done deal! My kind of dealership. 10 out of 10- you need a vehicle - go to Martin! More

Great experience! My fiance and i went to Martin Kia on Thursday because we desperately needed a new vehicle. We had already been to a few buy here pay here places and My fiance and i went to Martin Kia on Thursday because we desperately needed a new vehicle. We had already been to a few buy here pay here places and to Sheridan Pre Owned. At the buy here pay heres we only got approved for cars that looked like they would break down in a month, at Sheridan the salesman brushed us off and didn't even want to work with us when he found out what our trafe was and that was all we had to put towards a down payment. So we weren't feeling too hopeful by the time we got to Martin. We were greeted by Dan almost immediately. He asked us what we were looking for and showed us a few cars. He took us for a test drive in a new Soul we liked. Once we did the application we found out we couldn't get approved for a brand new car, but imstead of just shooing us away he walked us over to the preowned lot and showed us some nice cars and said he was going to try his hardest to get us off the lot in a nice reliable car that we loved. It took 6 hours, but by 9pm we were driving off the lot in a 2011 kia optima with the lowest payment and apr than i ever expected! The entire team we worked with was awesome and they didn't speak downt to us at all for not having a large sum for a down payment. Dan worked so hard and didn't try to pressure us into anything or try to fast talk us like normal salesmen try to do. Our whole experience was amazing and I'm recommending them to everyone i know. More

Second time with this dealership and it keeps getting better Rick does his best to please and make your vehicle buying experience as pain free as possible. His excitement does make him talk somewhat loud:)! His Rick does his best to please and make your vehicle buying experience as pain free as possible. His excitement does make him talk somewhat loud:)! His excitement and professionalism makes the volume all worthwhile. His honesty and vehicle knowledge was second to none. Take it from someone who was in the business many years ago, Ask for Rick Rowe and you won't regret it. He is by far one of the most talented sales individuals I have come across in many years. More

extremely satisfied I went to 2 other Kia dealers near my house and thought I got as good a deal as I was going 2 get. my daughter told me her friend(Rick Rowe) worked at I went to 2 other Kia dealers near my house and thought I got as good a deal as I was going 2 get. my daughter told me her friend(Rick Rowe) worked at newark Kia so I went to see him.I told them what I had been offered. they came back with an offer that I was extremely happy with! We shook hands, done deal. no wasted time! More

Best car buying experience EVER! I wanted to send an email to you because this weekend I purchased a vehicle at your Martin Kia dealership in Newark. I have to be honest with you; I I wanted to send an email to you because this weekend I purchased a vehicle at your Martin Kia dealership in Newark. I have to be honest with you; I HATE car buying. I despise it worse than dental surgery. I am 43 years old and have NEVER had a good car buying experience. It was always a wheelin' dealin' type situation where I felt like I was getting the shaft & all kinds of crazy extra things being pushed on me to purchase. Plus, it was always a battle with extra fees being added when I financed & warranties added that I never was even told about. I have purchased brand new & used - all experiences were the same. That is UNTIL I met Mark Grubb. I knew that I wanted to purchase a Kia because of their amazing warranties. I drove up on the lot with my hubby and Mark greeted us. He was very friendly & NOT pushy at all. He was there if we had any questions, but wasn't overwhelming or "in your face". We decided to test drive a Kia Soul. He was very quick with getting the keys and taking us on our way. My hubby drove and Mark was very informative. Telling us all about the car, the features, the amazing Kia warranties. We talked about gas mileage (cause I wanted to trade in my BMW since it was a premium gas guzzler). He was NEVER pushy and I honestly never felt like I was being "sold". It was really like hanging out with a friend who was knowledgeable about the car. I knew that we wanted to buy the car. Then we went in to do the paperwork. That was always the part that I hated the most. He was super quick, efficient, and very clear with us. I didn't feel like there were any hidden fees, or crazy added items to our deal. He even had the finance part being handled as we did paperwork with him; so in the end - all we had to do was sign on the dotted line. The car we test drove had a pretty pin stripe, but the car I picked didn't. Mark made sure that I got a pin stripe on mine too (which I ended up being able to get in my business colors which made me even more happy). I seriously cannot say enough about how amazing Mark Grubb was & how easy & painless our car buying experience was. Nothing like I have ever experienced in my adult life. I would recommend Martin Kia & Mark Grubb to ANYONE AND EVERYONE I know. I just wanted to make sure to take the time and tell you how wonderful everything was. I haven't stopped finding reasons to drive around my new car & show it off to everyone. Best experience ever! More