Martin Kia

Look just like to say I dealt with Martin's service center had some work done on my vehicle it was a couple things that concerned me but they took care of it in the end they put the customer first that center had some work done on my vehicle it was a couple things that concerned me but they took care of it in the end they put the customer first that was greatly appreciate More

I've thoroughly read the reviews. Of course, they have rave reviews from customers purchasing new vehicles! Service reviews are quite the opposite. I've been aware of the engine recal Of course, they have rave reviews from customers purchasing new vehicles! Service reviews are quite the opposite. I've been aware of the engine recall issued for the Knock Sensor Detection System Update on my Kia Optima since I was made to. The person I purchased the car from didn't disclose this to me. Although that was a distressing realization, when I took my car to the local Kia dealer for the required update before an engine replacement, the service manager at the time assured me that regardless of the rebuilt title, the engine replacement would be available for the life of the car if it was diagnosed with the appropriate codes. I (dimwittedly) thought the local dealership was trustworthy from this experience. Of course, he is no longer employed there (probably because he had a conscience). Fast forward to now when I need this engine and put my faith in said dealership, they (RUDELY) dismissed me. Of course, the default answer is I have to deal with the manufacturer. I get this, but they wanted no part in helping me or taking responsibility for the misinformation I was given by THEM, not the manufacturer. I gave them a letter of intent to pursue the arbitration through the BBB. I only requested a simple initial or signature acknowledging I had personally delivered a written request, and they refused. That right there tells me the level of guilt and disrespect this dealership is either unaware of; or unconcerned by. They referred 2 unnecessary services I just had performed on my car. The service records are inconsistent. I found a blatant contradiction from the same day service where the checkpoint inspection said an issue was fine, yet the record summary said this issue was present, and made it sound way worse. Don't ask them to correct it even if you have proof in black and white...they will refuse that too! They've hired a bunch of snotty kids to run this department and they need to be supervised as such. More

I purchased a 2007 corvette from Martin Kia on 4/12/23. When purchasing the vehicle I traded in a 2020 Dodge Challenger Scat Pack. While negotiating all they did was whine that all they were going to make When purchasing the vehicle I traded in a 2020 Dodge Challenger Scat Pack. While negotiating all they did was whine that all they were going to make is $500 because the Dodge dealer right next door was going to sell my car and they would not be able to make money off it. The tires on the corvette were bald and they gave me a tire credit but for the absolute I took the car to my mechanic to have it looked over. When my mechanic ran it through his scanner a bunch of codes came up that indicated the car could have a lot of problems. Upon returning the car I told the sales person whose name is Kevin about the codes. One code was an ABS code that he said they knew about and they replaced the breaks. Surprised I had to find out something like breaks on my own. He had the service department send a tech to the corvette and when he did a scan he told me there was nothing wrong with the car and there were no codes. I assured him my mechanic had a bunch of codes pop but he reassured me there was no codes on his end and that there was nothing to be concerned about. His reassurance factored into my decision to purchase the car. On 4/23/2023 I went to start the car and it was turning over but would not start. I called my mechanic and he came out and hooked his scanner up and every code that came up before I bought the car came up again. So I called Kevin and he directed me to the service manager. The service manager said I needed to speak with sales. I then spoke to Curtis and he suggested it get the car looked and fixed locally and let him know. I had to have the car towed to the local GM dealer. The dealer determined the battery had gone bad and needed to be replaced. The codes showed up because the battery was not supplying enough power to run all the components that were throwing off the codes. The GM dealer ran his scanner on the car and all the codes that popped up for my mechanic also popped up for the GM dealer. The dealer was able to get the car to start and I took the car home. Once I got it home the next time I went to use the car it would not start. I had to tow it back to GM dealer again. They found that the fuel pump relay was corroded so we replaces that and it still would not start. The corrosion went down to the fuse box and the wires corroded and the fuse box needed to be replaced. When I called Curtis to let him know he said he talked to the GM Scott Wilson who told him to tell me that it is my responsibility. I could not believe it. They sold me this car their either their mechanic does not know how to run a scanner or their scanner malfunctioned and Scott takes no responsibility for the fact that their mechanic’s reinsurance that the car had no issues factored into me buying the car. I am out $1801.90 for the repairs and tows. Scott was such a coward he would not even get on the phone with me. He just hid behind his sales manager. Completely gutless. I would avoid Martin Kia like the plague. More

I talked to the service manager about my tires I bought from them to be balanced. He said he would take care of it because I could get them done for FREE at discount tire and still had to pay to do somethi from them to be balanced. He said he would take care of it because I could get them done for FREE at discount tire and still had to pay to do something that should have been done in the first place. You shouldn't tell a person you will take care of it when I could have had it done for FREE More