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Martin Kia
Bowling Green, KY
205 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 205 reviews
November 29, 2024
Thoughtful, practical, knowledgeable, friendly staff. I went in with my preferences and limitations. They made it work even though some of my information jeopardized my chances of qualifying for the purc I went in with my preferences and limitations. They made it work even though some of my information jeopardized my chances of qualifying for the purchase. I really needed a new car and they truly went the extra mile getting me into a car I LOVE! More
by Rachelledw8
Employees Worked With
Laura, Kevin, Curtis and Carlos—dream team.
November 21, 2024
Look just like to say I dealt with Martin's service center had some work done on my vehicle it was a couple things that concerned me but they took care of it in the end they put the customer first that center had some work done on my vehicle it was a couple things that concerned me but they took care of it in the end they put the customer first that was greatly appreciate More
by Garland Beller
Employees Worked With
Alex
September 12, 2024
I've thoroughly read the reviews. Of course, they have rave reviews from customers purchasing new vehicles! Service reviews are quite the opposite. I've been aware of the engine recal Of course, they have rave reviews from customers purchasing new vehicles! Service reviews are quite the opposite. I've been aware of the engine recall issued for the Knock Sensor Detection System Update on my Kia Optima since I was made to. The person I purchased the car from didn't disclose this to me. Although that was a distressing realization, when I took my car to the local Kia dealer for the required update before an engine replacement, the service manager at the time assured me that regardless of the rebuilt title, the engine replacement would be available for the life of the car if it was diagnosed with the appropriate codes. I (dimwittedly) thought the local dealership was trustworthy from this experience. Of course, he is no longer employed there (probably because he had a conscience). Fast forward to now when I need this engine and put my faith in said dealership, they (RUDELY) dismissed me. Of course, the default answer is I have to deal with the manufacturer. I get this, but they wanted no part in helping me or taking responsibility for the misinformation I was given by THEM, not the manufacturer. I gave them a letter of intent to pursue the arbitration through the BBB. I only requested a simple initial or signature acknowledging I had personally delivered a written request, and they refused. That right there tells me the level of guilt and disrespect this dealership is either unaware of; or unconcerned by. They referred 2 unnecessary services I just had performed on my car. The service records are inconsistent. I found a blatant contradiction from the same day service where the checkpoint inspection said an issue was fine, yet the record summary said this issue was present, and made it sound way worse. Don't ask them to correct it even if you have proof in black and white...they will refuse that too! They've hired a bunch of snotty kids to run this department and they need to be supervised as such. More
by L
Employees Worked With
Micah Ponder and Alex Himes
June 11, 2024
We live in northern Ohio, and our Kia Soul broke down at night on the highway on the way home from Austin, Texas on May 19. We had it towed to Martin Kia. After emails and calls over the course of nearly night on the highway on the way home from Austin, Texas on May 19. We had it towed to Martin Kia. After emails and calls over the course of nearly 3 weeks, we were notified on Thursday, June 6 that Kia replaced the engine with a refurbished engine at no cost to us (Kia Engine Class Action Settlement) and that the car was ready to be picked up. The service center knew that we live in Ohio, and I had asked about Kia brining the car to us since the engine failure was related to the class action settlement. I did not receiving instructions in a timely manner as requested about how to arrange for Kia to deliver our car to us after repairs were completed. Instead, on Friday, June 7, when I called irritated about the lack of communication, I heard from the service manager - "I don't work for Kia" and "you have to call this number (which I did that day and was told I would have to wait 2 weeks to have the details worked out and our rental car wouldn't be covered during that time)" and "you just don't like what I'm saying." We chose to drive 12 hours round trip to pick up our car on Saturday, June 8. When we arrived at Martin Kia, the supervisor in the service department handed us the keys, allowed us to walk out to our car, try to start it, and then find out that the battery was dead. When my husband went back in to ask about it, the service manager was not surprised because he knew that the battery was dead. He said "that's not our responsibility to do any other work on the car" and "you chose not to have the battery replaced as recommended." (We had the car completely looked over by our auto shop one week before our long drive to and from Austin, and none of the suggested work on the order from Martin Kia was mentioned at that time, including the battery needing to be replaced. The battery was actually recently purchased) Finally the service manager begrudgingly jumped the car, and we made it home to Ohio. I called Martin Kia to speak with the general manager today (June 11) and after being transferred to several different numbers, never got through to him. We took the Kia to our local shop to have it looked over upon our return. We are waiting to hear if any of the suggested repairs made by Martin Kia are actually necessary. Such a disappointing experience with the service department. Thank goodness we will never need to use them again. *I have no idea if the quality of work regarding replacing the engine is good, but based on the fact that the battery was dead when we picked it up, I'll say - Very Poor. More
by rebecca43612
Employees Worked With
Never could hear what his name is when he said it
April 24, 2024
Bought my Kia Forte from here in 2021. They were attentive, professional and very informative. Had some problems later in 2024 and although it took a while to get my service repair done, They were attentive, professional and very informative. Had some problems later in 2024 and although it took a while to get my service repair done, I was informed weekly if not daily on the status of my vehicle. They have been shorthanded since COVID but they try to keep you informed. I was very happy with all my experiences at Martin Kia. More
by LisaC
Employees Worked With
various
August 25, 2023
Don’t ever take your vehicle to have body repair done , they had my wife’s 2021 Kia Seltos for over 2 months . No communication what so ever and took 2 to 3 calls to get them to call you back. I’ve been bu they had my wife’s 2021 Kia Seltos for over 2 months . No communication what so ever and took 2 to 3 calls to get them to call you back. I’ve been buying new vehicles for over 30 years and I have never been treated so unprofessionally and unappreciated in my life . Don’t buy a Kia period. More
by daughertykd66
Employees Worked With
Rob or Ronald
July 31, 2023
Worst service experiences I've ever had at a dealership! The sales team was so inattentive, when we were purchasing a telluride in 2019, that we left and went to another Kia dealer, in Indiana, to purchase The sales team was so inattentive, when we were purchasing a telluride in 2019, that we left and went to another Kia dealer, in Indiana, to purchase our Telluride. We brought it in for repairs and oil changes for 4 years because they're the only local Kia dealer. The service department was even worse. They were impossible to get on the phone to answer questions. They insisted that the AWD coupler that is in the middle of the PowerTrain is not covered by the PowerTrain warranty. When we found out that it IS covered by the extended warranty we bought, we brought it back in to have Martin Kia do the repairs. They increased the cost $400-500 above the extended warranty by marking up parts and labor. They later countered to $100 above the warranty coverage only after my husband contacted the warranty company, District Service Manager, corporate, and the dealership that sold the vehicle. Pretty shady!!! I would not recommend this dealership to anyone! We will drive the 2 hours to the dealer that sold us the Telly, where there are honest employees that don't try to gouge their customers. More
by Nichole Lui
Employees Worked With
Service manager
May 16, 2023
I purchased a 2007 corvette from Martin Kia on 4/12/23. When purchasing the vehicle I traded in a 2020 Dodge Challenger Scat Pack. While negotiating all they did was whine that all they were going to make When purchasing the vehicle I traded in a 2020 Dodge Challenger Scat Pack. While negotiating all they did was whine that all they were going to make is $500 because the Dodge dealer right next door was going to sell my car and they would not be able to make money off it. The tires on the corvette were bald and they gave me a tire credit but for the absolute I took the car to my mechanic to have it looked over. When my mechanic ran it through his scanner a bunch of codes came up that indicated the car could have a lot of problems. Upon returning the car I told the sales person whose name is Kevin about the codes. One code was an ABS code that he said they knew about and they replaced the breaks. Surprised I had to find out something like breaks on my own. He had the service department send a tech to the corvette and when he did a scan he told me there was nothing wrong with the car and there were no codes. I assured him my mechanic had a bunch of codes pop but he reassured me there was no codes on his end and that there was nothing to be concerned about. His reassurance factored into my decision to purchase the car. On 4/23/2023 I went to start the car and it was turning over but would not start. I called my mechanic and he came out and hooked his scanner up and every code that came up before I bought the car came up again. So I called Kevin and he directed me to the service manager. The service manager said I needed to speak with sales. I then spoke to Curtis and he suggested it get the car looked and fixed locally and let him know. I had to have the car towed to the local GM dealer. The dealer determined the battery had gone bad and needed to be replaced. The codes showed up because the battery was not supplying enough power to run all the components that were throwing off the codes. The GM dealer ran his scanner on the car and all the codes that popped up for my mechanic also popped up for the GM dealer. The dealer was able to get the car to start and I took the car home. Once I got it home the next time I went to use the car it would not start. I had to tow it back to GM dealer again. They found that the fuel pump relay was corroded so we replaces that and it still would not start. The corrosion went down to the fuse box and the wires corroded and the fuse box needed to be replaced. When I called Curtis to let him know he said he talked to the GM Scott Wilson who told him to tell me that it is my responsibility. I could not believe it. They sold me this car their either their mechanic does not know how to run a scanner or their scanner malfunctioned and Scott takes no responsibility for the fact that their mechanic’s reinsurance that the car had no issues factored into me buying the car. I am out $1801.90 for the repairs and tows. Scott was such a coward he would not even get on the phone with me. He just hid behind his sales manager. Completely gutless. I would avoid Martin Kia like the plague. More
by johnheerhold
Employees Worked With
Kevin, Curtis, Scott
March 27, 2023
Had to pay to have rotor fixed on a brand new 2023 Sportage that should have been covered. Said it was due to heavy and excessive braking. Seriously? This is our 7th KIA and NEVER had a brake or rotor Sportage that should have been covered. Said it was due to heavy and excessive braking. Seriously? This is our 7th KIA and NEVER had a brake or rotor problem with any of them. But Martin KIA "made it right" by giving us a discount on what should have been covered. Money is number one to Martin over happy customers. More
by alexkrohn316
Employees Worked With
Service dept
