Martin Honda - Service Center

Failed to meet time commitments Promised car by 4 pm, I called at 3:50 and was told maybe 30-40 minutes more. There was no call telling me it was running late. The car was not ready Promised car by 4 pm, I called at 3:50 and was told maybe 30-40 minutes more. There was no call telling me it was running late. The car was not ready till 5:10. History of service commitment times that are not meet. More

Just not on the ball I took our 2018 Honda Odyssey in for a recall service and to have the oil changed. The person who checked me in was somewhat rude and failed to secure I took our 2018 Honda Odyssey in for a recall service and to have the oil changed. The person who checked me in was somewhat rude and failed to secure me a loaner vehicle for while they were doing the recall work. They completed the work and after my wife picked up the vehicle we realized that they had failed to do the oil change work. This is just the latest issue we've had dealing with this service center. On a previous visit they damaged the door of our vehicle (ran into something) and had to keep it for 2 weeks while the body shop repaired it. It seems like every time we take the car here, something goes wrong. More

No service First, even though under warranty and under body shop warranty they wanted me to pay$99.00 just to look at issue from repairs they made. Then while in First, even though under warranty and under body shop warranty they wanted me to pay$99.00 just to look at issue from repairs they made. Then while in shop they didn’t hear squeaks I told them about. I even let them know exactly where squeaks we’re coming from. They didn’t hear so didn’t fix anything! I asked how I was to make squeak on demand. If this is how they run their warranty I am better off with another company More

Excellent Service David Eno was great to work with during my past service appointment. I always felt like my car was in good hands. Everything was completed as promis David Eno was great to work with during my past service appointment. I always felt like my car was in good hands. Everything was completed as promised and ahead of schedule! Great experience. More

Above & Beyond We landed at Martin Honda due to unexpected car trouble on 95-South during our trek from South Jersey to Alexandria, VA. Fortunately, Kyle's assistanc We landed at Martin Honda due to unexpected car trouble on 95-South during our trek from South Jersey to Alexandria, VA. Fortunately, Kyle's assistance with getting my car repaired and safe to drive again made a bad situation much easier to swallow. He was professional, courteous, and made every effort to keep me in loop on the status of the repair. He even went above and beyond in helping to work with my insurance company regarding coverage and faster timelines. The cherry on top was his willingness to help provide complimentary transportation once I was able to get back to the Newark area, saving myself and my mom a lot of travel and headache. If it weren't for Kyle's exceptional customer service and knowledge, this unexpected situation could have been much, much worse. Can't thank them enough! More

Awesome Service; Great People Martin Honda's service department is both professional and courteous. They have been servicing my vehicles ever since my family and I moved to DE in 2 Martin Honda's service department is both professional and courteous. They have been servicing my vehicles ever since my family and I moved to DE in 2013. I am particularly fond of John Bosch. He is a friendly, knowledgeable, and an informative service specialist. Excellent service! Thanks! More

excellent service,provided in a timely manner! Even though the Honda computers were not working, Mr. Brilhart used his own cell phone to determine that my repairs were covered by the warranty. My Even though the Honda computers were not working, Mr. Brilhart used his own cell phone to determine that my repairs were covered by the warranty. My repairs were done in a matter of minutes, also. More